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Old 02-08-2010, 05:34 PM   #1
ADWyatt ADWyatt is offline
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Default Best Buy's strange, strange deal...

For my exercise room I decided to purchase a 40" TV to watch movies while I biked, and for Wii exercise videos. I didn't need a fancy, expensive LED set, but I didn't want a cheap TV with a 'soft' picture either.
While shopping at Best Buy, I noticed the Sony KDL-40VE5. From what I could see, it had a great picture, and it was on sale for $850. With the $150 Sony blu-ray player, the price would hit $1,000, which was just a tad more money than I was comfortable in paying, so I passed it up.
When I arrived home, I went to BB's site to have a closer look at the TV's specs, and saw something interesting. If I bundled the TV together with the BD player I was also going to buy, I could get the outfit for a lower price. That total came to $800. In other words, if I bought off the internet, BB would give me a free Sony blu-ray player, and then knock $50 off the sale price of the TV.
I called our local store to see if I had read that right. I had indeed, and what's more, I could just go down to the store and pick it up for that same price. I did, and I'm happy. Now of course, Samsung's 40" LED displays the best picture of 40" TVs currently available, but the Sony VE5 is anything but shabby, to say the least. Without yet calibrating, and on its Home Standard mode, the picture is fantastic, and the TV's ability to upscale standard DVDs is amazing. As well, perhaps because I have the TV angled into a corner of the room, the audio is first-rate for both treble and bass.
Perhaps foolishly, I decided to take the risk of not buying an extended $150 warranty, although I could have afforded it. In the 32 years that I've owned Sony products, not once have any of them needed the slightest repair. (You might find this amusing. A BB salesman told me that a similar warranty for Samsung would have cost $250, because their products break down so much.)

I was both happy with the final sale price, and a little irritated that the store salesman didn't initially tell me about the deal. I only saved $200 out of pure luck. But to get to the point, how could Best Buy offer such a radically-lower internet price for this combo? Are they relying on the ignorance of walk-in customers to pay an inflated difference in price, or do they prey on consumer impatience?
I suspect that BB had a big sales margin for profit on the model that I bought, as it was probably a close-out 2009 TV. I know that their big sale on the Samsung 6000 LED was because they were making room for the new 2010 units. (The diffence in price between the Sammy and Sony TV/BD combos? I would have absolutely needed the 4-year warranty for the Sammy, along with $100 Monster cables, bringing the final price difference between them to $738.30. LED is great, but not that great.) Because these were undoubtedly close-outs, I have to wonder how big the profit margin on these items really is.

I do know one thing for sure now. Whenever I'm interested in buying a hardware electronics item, I will of course first hunt for it at places like Amazon and OneCall, and then check BB's internet site before blindly buying at the local store. It's almost as if there are two different Best Buys.

Last edited by ADWyatt; 02-08-2010 at 05:40 PM.
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Old 02-08-2010, 05:39 PM   #2
SammyG SammyG is offline
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They are notorious for this! What makes me upset is what about the older people or people who don't have computers do, they get burnt. The price in stores should always be the same as on the internet. I'm not a BB fan, but I do shop there when it's conveinent.
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Old 02-08-2010, 05:41 PM   #3
sham sham is offline
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i think your salesman was confused. if the sony and samsung were both lcds and the same size, the price of the warranty would have been the same. i hope to god that the salesman wasn't suggesting that a 40" samsung lcd would have had a more expensive protection plan.

Quote:
Originally Posted by ADWyatt View Post
For my exercise room I decided to purchase a 40" TV to watch movies while I biked, and for Wii exercise videos. I didn't need a fancy, expensive LED set, but I didn't want a cheap TV with a 'soft' picture either.
While shopping at Best Buy, I noticed the Sony KDL-40VE5. From what I could see, it had a great picture, and it was on sale for $850. With the $150 Sony blu-ray player, the price would hit $1,000, which was just a tad more money than I was comfortable in paying, so I passed it up.
When I arrived home, I went to BB's site to have a closer look at the TV's specs, and saw something interesting. If I bundled the TV together with the BD player I was also going to buy, I could get the outfit for a lower price. That total came to $800. In other words, if I bought off the internet, BB would give me a free Sony blu-ray player, and then knock $50 off the sale price of the TV.
I called our local store to see if I had read that right. I had indeed, and what's more, I could just go down to the store and pick it up for that same price. I did, and I'm happy. Now of course, Samsung's 40" LED displays the best picture of 40" TVs currently available, but the Sony VE5 is anything but shabby, to say the least. Without yet calibrating, and on its Home Standard mode, the picture is fantastic, and the TV's ability to upscale standard DVDs is amazing. As well, perhaps because I have the TV angled into a corner of the room, the audio is first-rate for both treble and bass.
Perhaps foolishly, I decided to take the risk of not buying an extended $150 warranty, although I could have afforded it. In the 32 years that I've owned Sony products, not once have any of them needed the slightest repair. (You might find this amusing. A BB salesman told me that a similar warranty for Samsung would have cost $250, because their products break down so much.)

I was both happy with the final sale price, and a little irritated that the store salesman didn't initially tell me about the deal. I only saved $200 out of pure luck. But to get to the point, how could Best Buy offer such a radically-lower internet price for this combo? Are they relying on the ignorance of walk-in customers to pay an inflated difference in price, or do they prey on consumer impatience?
I suspect that BB had a big sales margin for profit on the model that I bought, as it was probably a close-out 2009 TV. I know that their big sale on the Samsung 6000 LED was because they were making room for the new 2010 units. (The diffence in price between the Sammy and Sony TV/BD combos? I would have absolutely needed the 4-year warranty for the Sammy, along with $100 Monster cables, bringing the final price difference between them to $738.30. LED is great, but not that great.) Because these were undoubtedly close-outs, I have to wonder how big the profit margin on these items really is.

I do know one thing for sure now. Whenever I'm interested in buying a hardware electronic item, I will of course first hunt for it at places like Amazon and OneCall, and then check BB's internet site before blindly buying at the local store. It's almost as if there are two different Best Buys.
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Old 02-08-2010, 05:43 PM   #4
recS-12 recS-12 is online now
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I always check one.call crutchfield bb online etc etc. Then, once I settle on a price I usually demo it out at B.B. if they have it. It is strange their practice but not alone. Walmart and Walmart on line normally ALSO have different prices on the same items. The only reason to seem to do this is to count on the walk in customer impulse buying. Why discount 10-15% on line if you can sell it without the discount in store? That's why it pays off to be a educated consumer.
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Old 02-08-2010, 05:43 PM   #5
Steve Steve is offline
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I'm sorry to hear you had a screwy experience, but it's good that you didn't get taken for a ride at BB. It seems like that kind of thing is common with them. It's always best to do your homework before you ever set foot in the store.

One quick question: Why do you need $100 Monster cables? They're a waste of money. Any cables you need can be bought from monoprice.com for very good prices. HDMI cables with shipping run less than $6 and I and countless other members of this forum are using them with no problems. They're very reliable cables.
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Old 02-08-2010, 05:45 PM   #6
Steve Steve is offline
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Quote:
Originally Posted by sham View Post
i think your salesman was confused. if the sony and samsung were both lcds and the same size, the price of the warranty would have been the same. i hope to god that the salesman wasn't suggesting that a 40" samsung lcd would have had a more expensive protection plan.
This is not the first time I've seen it reported that the protection plan for certain brands is more expensive than it is for other brands. Supposedly they charge more for the protection plans for models that are more likely to fail than for the more reliable models. I've never verified this. All I'm saying is I've seen it posted on a few occasions.
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Old 02-08-2010, 05:55 PM   #7
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there dont seem to be any stores that can coordinate with their physical stores whether its clothes electronics, or anything, anytime i mention anything about online prices in a store, i get a confused look, or when trying to return and online purchase to a physical store, you would think companies would have worked this out by now
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Old 02-08-2010, 05:57 PM   #8
sham sham is offline
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i work there part time so i can save for a wedding. the cost of the Black Tie Protection Plan varies depending on the size of the tv and the technology (LCD vs Plasma). Insignia TV's will have a slightly lower cost for their protection plans as well since they are a best buy brand. but, there would be zero difference between simliar products. For example, 40" sony lcd vs a 40" samsung lcd. in regards to the pricing, different parts of the country have different pricing because of differing socioeconomic factors. for instance, we have a major brick and mortar store (electronics competitor) within 10 minutes of our store, so our pricing is very aggressive compared to some stores in the company.

Quote:
Originally Posted by Steve View Post
This is not the first time I've seen it reported that the protection plan for certain brands is more expensive than it is for other brands. Supposedly they charge more for the protection plans for models that are more likely to fail than for the more reliable models. I've never verified this. All I'm saying is I've seen it posted on a few occasions.
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Old 02-08-2010, 06:17 PM   #9
seeweda seeweda is offline
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I don't think Best Buy is trying to rip off unknowledgable customers. I just think they have gotten a bit lazy on their in store signage now that they have no direct competitors left. I'm sure if you took both items up to the register without saying anything it would of rung up at the deal price.

There even may have been signage somewhere advertising the deal but it just wasn't in an obvious location or in small print.

As for the protection plans they are cost scaled so if you buy an LCD for $400 and an LED TV for $1500 you are going to pay more for the protection plan on the LED than on the LCD.
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Old 02-08-2010, 06:29 PM   #10
sham sham is offline
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thats absolutely correct. i was working under the assumption they were priced the same.

Quote:
Originally Posted by seeweda View Post
I don't think Best Buy is trying to rip off unknowledgable customers. I just think they have gotten a bit lazy on their in store signage now that they have no direct competitors left. I'm sure if you took both items up to the register without saying anything it would of rung up at the deal price.

There even may have been signage somewhere advertising the deal but it just wasn't in an obvious location or in small print.

As for the protection plans they are cost scaled so if you buy an LCD for $400 and an LED TV for $1500 you are going to pay more for the protection plan on the LED than on the LCD.
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Old 02-08-2010, 06:55 PM   #11
celticpride celticpride is offline
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I guess it works both ways, In my case i saw the samsung 55''LED for $2499 on the internet ,but when i went into the best buy store they had it for $1999 so i bought it!
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Old 02-08-2010, 06:59 PM   #12
celticpride celticpride is offline
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BTW best buy currently has this samsung 55'' led hdtv for $2299,this is the same tv i got for $1999 the samsung B6000.
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Old 02-08-2010, 07:24 PM   #13
slaizer2000 slaizer2000 is offline
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Quote:
Originally Posted by seeweda View Post
I don't think Best Buy is trying to rip off unknowledgable customers. I just think they have gotten a bit lazy on their in store signage now that they have no direct competitors left. I'm sure if you took both items up to the register without saying anything it would of rung up at the deal price.

There even may have been signage somewhere advertising the deal but it just wasn't in an obvious location or in small print.

As for the protection plans they are cost scaled so if you buy an LCD for $400 and an LED TV for $1500 you are going to pay more for the protection plan on the LED than on the LCD.
BB is known for their rip-off schemes. Granted their internet price may be cheaper to fight against other internet sites and instore they are trying to make up for overhead by charing more. but a few years back they got sued for having an in-house webpage they would bring up that showed store prices as opposed to those internet online prices you saw on their website. Several times the store tried doing this to me and i had to run home, print out the online price and bring it back to store. then the news broke about this so called internal website they would bring up that was supposed to be the true online webpage that they would show you and tell you the instore price was correct.
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Old 02-08-2010, 07:53 PM   #14
ADWyatt ADWyatt is offline
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Default In reply to the posts...

Regarding the cost difference of the warranty between the sale-priced $850 Sony LCD TV and the sale-priced $1,200 Samsung LED unit, it would seem rather obvious that the differences in warranty charges is because LED is more expensive, and undoubtedly more expensive to fix. I would imagine that a Sony LED vs. a Sammy LCD would see the opposite charges for extended warranty. As such, I may very well have been led astray by a salesman who was either ignorant or (most likely) saw the gleam in my eye for the Sony and wanted to put that TV in the best light.

Be that as it may, though, I haven't had such good luck with Samsung. I've only ever bought one Sammy product, which was their first blu-ray player, and that was a dreadful experience. That, along with the fact that Samsung is facing a class-action lawsuit for selling defective merchandise, has not endeared me to the company. For the record, though, I will again repeat that I've seen no other TV that is the equal of Samsung's LED picture quality in the 40" size. While I wouldn't pay an extra $700 for it to use in an exercise room, if I bought a 55" TV for the livingroom I'd buy the Sammy LED hands-down, regardless of the extra unit and warranty cost. But I'm happy enough for now with the Sony SXRD in my main room, which I will replace next year with a 3DTV. Apparently, Sony is going to try to imitate Sammy's LED technology and screen display with a similar unit. Samsung picture quality and Sony reliability in a 3DTV is well worth the wait.

As for the $100 Monster cable for the Sammy LED the salesman told me I would need to get proper picture quality with that TV, I would have been suckered into the sale. As it was, I probably paid too much at Wal-Mart for the $60 Sony HDMI 6' cable to fit the Sony 40", (I couldn't find 3'), but I guess I can console myself by saying that the cable sure does look pretty.

As for the Sony I just bought, I'm a little confused, as I'm not much of a technophile. Is the 24-frame rate on the blu-ray player and TV, combined with 120Hz refresh rate, really increasing the quality of BD movies that I'm playing? The picture seems to be quite a bit better than my brother's 3-year-old 40" Sony Bravia or my own similarly-aged 60" SXRD, but my eyes may be playing tricks on me. If you own Sony, feel free to tell me what you think.
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Old 02-08-2010, 08:22 PM   #15
sham sham is offline
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you got a 120hz sony and a bluray player. honestly, i think you've done well. eventually someone will let you know about monoprice.com where most of the members of the forum appear to get their cables and such. i, myself, am not a "fanboy" of any one brand and i love the pictures on both sony and samsungs.
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Old 02-08-2010, 08:33 PM   #16
Beabay Beabay is offline
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do yourself a favor and RETURN the $60.00 cable from walmart (monoprice or ebay=$6.00) with the $ saved buy yourself a 3 year product warranty from SQUARETRADE WATTANTIES. they are much cheaper than in store warranties . and I believe the current code for 20% off is thirty30. (you can double check that doing a little research online). I suggest the warranty because I have 4 friends with new tvs that crapped out in one way or another a year or 2 after purchase....and to spend all that $ on a cable is a rip off..a $6.00 cable is just as good as the $100 one. read what other BR forum peeps think about this....dont take my word for it..
just trying to help ya out...
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Old 02-08-2010, 08:39 PM   #17
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I'm not sure why everyone is convinced that Sony products are so reliable. I remember being starry eyed buying my first Sony stereo and turntable when I was 19. Both stopped working within a few years. I also worked for Sony for three years, and trust me, their stuff was not well built and they didn't stand behind it. I would NEVER buy a Sony product that played a CD, let it be a CD, DVD, or Blu-ray player. I don't know much about their televisions, however their CRT's were very sensitive to power fluctuations.

I think older people have this notion that Sony = quality electronics the same way they feel Cadillac = quality cars. I'm sure that was true at some point, but not for the last 20 years.

I'm not trying to say that Sony is worse than other companies out there, I'm just saying that they're the same. They sell crappy products designed to last a finite amount of time like every other company.

Last edited by 6AM; 02-08-2010 at 08:41 PM.
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Old 02-09-2010, 05:41 PM   #18
SSEiYah SSEiYah is offline
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The reality is that this method keeps Best Buy's Doors open...
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Old 02-09-2010, 06:22 PM   #19
seeweda seeweda is offline
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Quote:
Originally Posted by slaizer2000 View Post
BB is known for their rip-off schemes. Granted their internet price may be cheaper to fight against other internet sites and instore they are trying to make up for overhead by charing more. but a few years back they got sued for having an in-house webpage they would bring up that showed store prices as opposed to those internet online prices you saw on their website. Several times the store tried doing this to me and i had to run home, print out the online price and bring it back to store. then the news broke about this so called internal website they would bring up that was supposed to be the true online webpage that they would show you and tell you the instore price was correct.
This must be a regional thing as I have never seen it. However Best Buy is not obligated to sell you something in store at the same price as Best Buy.com even under their price match policy. Almost every retailer has similar policies the largest of which is Wal-mart and with Wal-mart the only way they will price match a competitor is with a copy of the printed ad.

I've gone into my Best Buy before and just went to customer service and told them Wal-mart had it cheaper they checked the internet quick to verify and price matched.

I think people think a cheaper price automatically gets you a price match but it doesn't. They don't price match closeout or clearance sales, they don't have to price match if the competitor is currently out of stock but they rarely verify this and they don't price match packaged deals or online pricing unless the price is the same at a brick and mortar store within the same city as their store.

As for HDMI cables return the $60 and go to monoprice.com

Standard 1.3a HDMI 6ft
Standard 1.3a HDMI 6ft w/Net Jacket
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Old 02-09-2010, 06:50 PM   #20
Dr Praetorious Dr Praetorious is offline
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I have been a fan off BB for many years when it comes to buying TV or Audio gear. Why? Because when it comes to the 3 year no interest financing it is a no
brainer. I usually pay off the purchase way before the 3 years but no money out of my pocket and have the item use, what a great deal.

Now the pricing may be a little more or a little less then other sites but again I use their money and keep mine working for me.

I recently purchase a 32" Samsung 120Hz for $709 plus another PS3 for $299 making my total purchase $1008 plus tax made the purchase about $1100 which qualified the purchase for 3 year no interest financing. (need purchase to total at least $1000) Do the math send $100 a month paid in less then a year send $50 a month paid in less the 2 years.

As far as cables and connectors monoprice is the best.

So as long as they have the no interest I am a happy camper. H H Gregg also offers a good deal on no interest financing, up to 24 months.
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