My new Blu-Ray movie was freezing/skipping - Blu-ray Forum

Jimmy Bro · 01-16-2011, 04:13 PM

Okay so I was just watching my recently bought Blu-Ray (Leon: The Professional) and at a certain scene, it started to freeze for a little bit, and then skip a little bit further into the scene.

So I took out the disc, which appeared to be very clean. Couldnt notice any scratches or smudges or anything, but I cleaned it with a tissue anyway.

I put the movie back in, and at the same scene it freezes again BUT this time, in a slightly different spot.

Then I realised it doesnt freeze on the same spot every time. But on spots at around the same time in the movie.

So what's the deal with this? If it's not freezing at the same spot every time does that mean it's not a scratch and could just be a smudge or something, or is it a fault in the disc?

Has this happened to anyone else's disk? And if so, is there a way I can fix it at home, because I would hate having to go all the way back to the shop to return it, if it's easy to be fixed. Also, whats the best way to try and clean a disc? Is it safe to use a micro fibre cloth (the ones used to clean eye glasses)?

I'd appreciate any help I can get. Thanks in advance

chip75 · 01-16-2011, 04:17 PM

Check your player's firmware is up to date. A microfibre cloth is fine that's what I use anyway. I've had similar problems with some of my discs and they've been fine the next day.

If your player is trying to go on-line disable it that sometimes helps. But at the end of the day it may be a faulty disc.

01-16-2011, 04:13 PM	#1
Jimmy Bro Expert Member Top contributor Member since:Jan 2011 Location:Australia 4K collection:43 Blu-ray collection:458 DVD collection:63 Blu-ray reviews:15	My new Blu-Ray movie was freezing/skipping Okay so I was just watching my recently bought Blu-Ray (Leon: The Professional) and at a certain scene, it started to freeze for a little bit, and then skip a little bit further into the scene. So I took out the disc, which appeared to be very clean. Couldnt notice any scratches or smudges or anything, but I cleaned it with a tissue anyway. I put the movie back in, and at the same scene it freezes again BUT this time, in a slightly different spot. Then I realised it doesnt freeze on the same spot every time. But on spots at around the same time in the movie. So what's the deal with this? If it's not freezing at the same spot every time does that mean it's not a scratch and could just be a smudge or something, or is it a fault in the disc? Has this happened to anyone else's disk? And if so, is there a way I can fix it at home, because I would hate having to go all the way back to the shop to return it, if it's easy to be fixed. Also, whats the best way to try and clean a disc? Is it safe to use a micro fibre cloth (the ones used to clean eye glasses)? I'd appreciate any help I can get. Thanks in advance

01-16-2011, 04:17 PM	#2
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:230 Trading Score:9	Check your player's firmware is up to date. A microfibre cloth is fine that's what I use anyway. I've had similar problems with some of my discs and they've been fine the next day. If your player is trying to go on-line disable it that sometimes helps. But at the end of the day it may be a faulty disc.

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