What Would You Do in This Situation?

[Mermen79]

I've been needing a good portable DVD player with all region support. I really liked the Sony DVP-FX950 which was one of the most expensive ones on Amazon at $140. Unfortunately that version is region locked to NTSC 1 only. You can't even play region free pal on it!

I looked around online for a region free version and it costs about $100 more. Really crazy rip off IMO. After looking around, I went ahead and ordered with www.220-electronics.com since they had it the cheapest at $240 w/free shipping.

It took a week for the package to get to my place. Once I eagerly put in a disc, I noticed an issue right away. The loading time was about 90 secs for the DVD. It seemed oddly long for the newest model from Sony. I dealt with it and when the movie played, there were skips/pauses every now and then. I tried it with a 2nd disc and experienced the same thing.

I immediately called their customer service to let them know that the product is defective but the guy was so rude to me. He said I would have to send it back and they would need to "examine" it before they would agree to replace it. I asked him how he's going to re-imburse me for the shipping costs and he said they won't. I told him that wasn't acceptable since their product came defective so why do I have to pay more to get a replacement? I also didn't like the whole "you have to prove it's really defective by our standards" policy.

I asked to speak with the supervisor or manager and he just put me on indefinite hold. I called back and explained the situation to another person. He told me the same thing.

So I packed it up after having it opened for only an hour. I sent it out via UPS ground which cost $15. I really hope they don't take long to process my case but there's nothing I can do at the moment I guess. I'm really upset after being so excited to finally get it.

What do you all think? Is this just standard and I'm being a big baby? It's my first time doing business with them so it was disappointing to receive a messed up (expensive) player. Now I'll have to wait 2+ weeks just to maybe get another player... What if they give me some BS that the player was found non-defective?

Ah!!!