Aren't you frustrated when online orders come in bad condition?

[Movie shy]

I ordered two items last week from Amazon. They were The Sound Of Music 50th Anniversary 5 disk blu ray and Michael Jackson's This is it blu ray. The Michael Jackson said sold by Newbury Comics but fullfied by Amazon. The good news was how fast this order came. It was ordered last Wed. shipped on Thursday and delivered on Saturday. I used free shipping and am not a prime member so I thought I would have to wait a bit before I got it.

The bad news. When I got my package yesterday neither were in pristine condition and ordered as new. The Sound of Music the outer slip looks like someone had tried to scribble on the box, that is frustrating to me. On the Michael Jackson This Is It blu ray there is no slip (wasn't supposed to come with one). The outside paper and plastic covering of Michael was ripped in half so I ended up taping it. Have other people experienced ripping or blu rays not coming in good condition? I am just frustrated since I paid for these items and was hoping they would come in good condition since I ordered them as new. That is why I prefer getting blu ray's in stores (unfortunately the store selection of blu rays are very small in terms of the selections they offer.