Potential Problem with Sony TV

[nathan_393]

Alright, potential long thread here. I think there's a problem with my Sony 46" KDL-EX500. Simply described, the outer border of the screen looks like it's surrounded with a yellow-tinted border. It's hard to see when there's a lot of natural light in the room, but it's there. I'd take a picture if you could see it in the camera shot.

This border is maybe an inch or so thick on the top and bottom and 3/4" thick on the sides. It plays on all my media - video games, Blu-rays, DVDs, etc. I'm running a PS3, Xbox 360 and PS2 into the TV. I rarely use the PS2 but I can guarantee that it's on everything I put into the other two systems.

So I called up Sony, who insisted that my problem was backlight bleeding - although that doesn't sound right to me at all. The rep told me they'd get a guy to come out and take a look at things regardless. I never even got a phone call after that.

So when Sony sent me an email asking me how my service was, I railed into them. They got on it right away and the next afternoon a service rep guy was there. I showed him my Blu-ray of Sherlock Holmes because the colour tone in that film really pronounced the issue with the TV.

After the service rep (finally!) noticed the problem, he commended me on the fact that I noticed at all and agreed that "an image like that should not be there". (He kind of talked funny - not with an accent, just funny). Then he told me he'd call me after doing testing with other TVs and he'd let me know what they could do.

I got the phone call today - two weeks later - and he tells me that he obtained a copy of Sherlock Holmes and tried it on a 60" Sony TV and a non-Sony TV and saw "the same issues" present in all the chapters I showed him. He tells me that what I see on my TV is a transfer issue. He left all this in a voicemail with a number to reach him at if I had any further questions.

So my question to you guys is this: is a border like this inside my TV normal? Is it worth hassling this guy for proper service? I know Sherlock shouldn't look like this and I know that everything else looks like it on my TV too, so unless there's flaws in LCD technology that I'm unaware of, I don't see what the problem could be. Your help in this matter would be appreciated - because I really don't know what I should do at this point, or if Sony's even reliable enough to offer me any further help.

Oh, and for the record, I'm still under warranty and the TV is only four or five months old.