I'll stop buying from Amazon, if they don't want my business!

[Sloopydrew]

Amazon is so desperate to get people to pay for Prime they are slowing super saver orders down more and more. It's at the point of ridiculousness. I ordered the movie JAWS on April 23rd (4 months ago), it was released on Tuesday and it hasn't even shipped yet (it isn't even being prepared to ship). Just 6 months ago, Amazon always got pre-ordered items to me within 3 days of release. Now it's always a full week or more.

They also stopped even remotely trying to meet their own estimated arrival dates. I ordered an HDD that was a deal of the day a while back (or a lightning deal, I forget which) and it was scheduled to arrive on August 13th. I ordered it August 6th. It hasn't even shipped yet. It's not even being processed.

Amazon is driving away some of their most loyal customers in the name of Prime. I ordered 29 items from them in the past month. Of the 12 that shipped, 11 arrived AFTER the estimated arrival date (3 of them over a week after the already ludicrously long estimate). That's just poor customer service. It's beyond poor customer service. It's passive-aggressive behavior.

I have not joined Prime. I will not join Prime. Amazon clearly wants to get rid of free shipping, but until they do so they should, at the very least, make an attempt to get at least 50% of a customer's orders to the customer by the latest estimated arrival date.

I've been doing more and more of my ordering from Amazon's online competitors. With Best Buy, Deep Discount, New Egg, etc. I don't see a reason to stick with Amazon. Maybe they want to become a "Costco" of online shopping with Prime members being the ONLY members who can order an item.

If so, they missed the biggest part of Costco's appeal: The lowest prices. Amazon pretty much gave up on being a price leader well over a year ago. And now they've went ahead and surrendered their status as the most reliable online company, when it comes to orders arriving in a timely fashion, as well.

I'm sorry, but I am really getting tired of this. Am I the only one who's noticed Amazon's downhill tumble?

[hakstone]

I agree. I usually bundle things to get free shipping. Then they sit for 3-5 days unshipped. When I cancel, miraculously one item ships, incurring shipping costs. I get the shipping reimbursed by complaining, but shouldn't have to be like this. I do my shopping at ebay. Better prices even with shipping and much better customer service.

[Snowmaker]

Originally Posted by Sloopydrew

Amazon is driving away some of their most loyal customers in the name of Prime.

I would think their most loyal customers HAVE Prime. Quit fighting it and give in. Prime is so worth it! All the extra stuff you get with it too.

[NoirFan]

Prime is great - almost anything and everything I could ever want to buy arrives in one or two days. They had a promotion two years ago that gave a year of free Prime to anyone with a college email address, and I was able to renew for $40 last and this year. I now use Amazon for buying virtually everything except groceries, and even those now and again: 5 pounds of gummi bears for $12.73, anyone?

[Blu-Benny]

Prime is fantastic!! Any new release I order is @ my door on release day.

Ordered my books for school online Monday night around 10:30, they will be here 2morrow…..i missed the time frame to have gotten them by today.

But no big deal…..saved almost $100 vs. buying them @ the book store @ the school.

Let’s not forget, Amazon doesn’t have to offer free shipping on orders of $25 or more….they could just as easily take that away and charge you shipping on everything.

Seems kind of petty to complain about a free service.

For me, I buy enough from them to justify the $79 each year. We also tend to buy most of our x-mas gifts from amazon as well.

[fronk777]

It's all about money....after all they are a business first and foremost.

[hakstone]

Originally Posted by Blu-Benny

Seems kind of petty to complain about a free service.

I don't agree. Any service should be done well, especially if it's customer service related. A free car wash is worthless if they scratch your car up.

[madlost1]

I agree with the others. If your such a loyal customer that you buy that much from them then you should already have prime. This last year that I have been a prime member it has more then paid for itself between the 2 day shipping and the prime instant video. Even when they start charging tax for my state next month I will still come out ahead by ordering from them with prime.

[Blu-Benny]

Originally Posted by hakstone

I don't agree. Any service should be done well, especially if it's customer service related. A free car wash is worthless if they scratch your car up.

but it's still free. it's been a while since i've had to wait for their shipping....but doesn't it say it's 2-9 days for standard shipping??

and that's just an estimate....it's not a guarantee.

[Wyndam]

Prime all the way.

I just finished my first year (that I got for free), and now I am getting it for $40.00 for the next 4 years. Well worth it. I love it.

[harry keogh]

I'll place an order with them once a month or so. Bundle a couple things to get the free shipping. Never bothered me that it takes a few days to ship. Plenty of other things I can do in the meantime. Free shipping and I get it in about a week, nothing for me to whine and cry about.

[Tony208]

It's only going to get worse for Amazon. They just lost the tax edge in TX and CA will come next. Those are huge states.

[willbfree]

Amazon is always faster when they have extra employees working during the Xmas season. And they're slower when they don't.

[Hawkguy]

Originally Posted by Wyndam

I just finished my first year (that I got for free), and now I am getting it for $40.00 for the next 4 years. Well worth it. I love it.

Me too!

[theguru14]

Sorry to here the issues you are having. I have ordered 12 times this year and have had no issues whatsoever with their DLVD time. My last 2 orders are under the free month Prime thingy and my first order was DLVD on time. I placed an order at 4:25AM EST this morning and it should be here by Saturday.

[Chloenator]

I'm getting tired of people constantly complaining about shipping on this forum. People complain that free shipping takes too long. People complain that they have to pay for shipping at certain places and that shipping "kills" the deal! Please! There are other options out there. If you don't want to pay for shipping, then don't place the order. Nobody is putting a gun to your head and forcing you to do it. It's ridiculous! There are a lot of babies who complain too much. I'm not singling anyone out, but it's something I've noticed on this forum.

[beefytwinkie]

I don't shop on Amazon enough to justify paying for Prime nor do I have a desire to use the Prime Instant Video service that comes with it. Free shipping is great for me because I never need to buy anything from Amazon that I must have immediately. If I did, I'd either pay for shipping or go to a brick & mortar. Usually the latter. If I added up all the "extra to-$25-free-shipping items" I need in a year, it's nowhere near the cost of Prime so I don't mind buying that extra item to push me over $25.

OP, it sucks that Amazon's free shipping seems to be slowing down for you but if you really need something then it may be in your benefit to pay for shipping instead of relying on their Free Shipping service.

[HDMe]

Originally Posted by hakstone

I don't agree. Any service should be done well, especially if it's customer service related. A free car wash is worthless if they scratch your car up.

Bad analogy, though... because Amazon isn't scratching up the Super Saver orders any more than they do a Prime order.

The only complaint here is that Prime gets their orders quicker than Super Saver... which, be the very description on Amazon's site is EXACTLY how they say it will work!

You can complain if your free car wash damages your car... similarly, you can complain if your free shipping is lost OR damaged...

But you can't complain if your free car wash takes a little longer than a paid one... like you can't complain when free shipping is slower than paid shipping.

People always have the option either to pay for Prime OR on an individual basis, spring for faster shipping on that particular order.

You can't choose free shipping and then complain that it isn't as fast as shipping that you pay extra for... that logically makes no sense.

It's like paying for chopped sirloin and complaining it doesn't taste as good as filet!

[Banyass]

Wow, I ordered Jaws and HTTYD 3D on Sunday and got them in today with the free super saver shipping

[cartman781]

Originally Posted by Fragile Line

I'm getting tired of people constantly complaining about shipping on this forum. People complain that free shipping takes too long. People complain that they have to pay for shipping at certain places and that shipping "kills" the deal! Please! There are other options out there. If you don't want to pay for shipping, then don't place the order. Nobody is putting a gun to your head and forcing you to do it. It's ridiculous! There are a lot of babies who complain too much. I'm not singling anyone out, but it's something I've noticed on this forum.

I agree except the shipping killing the deal part. If someone posts a deal in the deals forum but does not indicate that shipping is extra, these comments are warranted and can actually help other members by letting them know that the deal is not as good as the poster indicated. Now if shipping is free, I'm willing to wait in order to get a good deal. People cannot expect 2nd day delivery for free.