Play.com Steelbook terms and conditions changed.

[dirkblack]

Thought I would give everyone a heads up, I had a phone call with Play.com earlier over monies being taken from my Account 2 months early.

I had ordered the G I Joe Steelbook from the Entertainment Store.

I was told that from now on Play.com will take the money Early, Hold onto it, and then at the time of Dispatch, only then do they pass it on to the 3rd Party Seller.

When I told her that is not what the terms and conditions stated, I was simply told "they have now Changed"


Just thought I would let the members know, just in case you didn't have the available funds in your Accounts.

[mrpants]

I tend to avoid places that take the money before dispatch...

[dirkblack]

Originally Posted by mrpants

I tend to avoid places that take the money before dispatch...

Well up until today, as far as I was concerned, they didn't.

Obviously wont be using them again.

[Blu Lemmy]

Play = Great seller, since Rakuten took over = Shite seller

[YoreLore]

Any idea when it changed? I bought some things from Entertainment Store last week and the money didn't come out until dispatch.

[BigNickUK]

Originally Posted by YoreLore

Any idea when it changed? I bought some things from Entertainment Store last week and the money didn't come out until dispatch.

End of last week I believe as they took money for GI Joe on the 18th

[dirkblack]

Originally Posted by YoreLore

Any idea when it changed? I bought some things from Entertainment Store last week and the money didn't come out until dispatch.

No idea, I was clinging to the possibility it was a mistake, but the girl I spoke to seemed definite that this was now the case.

[Blu Lemmy]

I had two on order (only cancelled them today) and none of my money was taken....seems odd

[cudzndrips]

Just checked my pre orders for G.I. Joe and Hansel and Gretell and they still say pre-ordered, no payments taken yet.

[dirkblack]

Originally Posted by cudzndrips

Just checked my pre orders for G.I. Joe and Hansel and Gretell and they still say pre-ordered, no payments taken yet.

I have e mailed Entertainment store themselves, to see if they can shed any light on it.

[Monkeyspoons Revenge]

It looks like another reason not to use the Entertainment Store.

[JimDiGriz]

Rakuten rhymes with Hadouken!

Whenever I see Rakuten I have to say it like Hadouken! Dont know why

I dont even bother checking Play anymore - they dont sell anything exclusive and they dont even sell things themselves. Bit of a waste of time all round really.

[Blu Lemmy]

From Entertainment store:

Thanks for your email.

I'm afraid to say that, once again, Play have decided to charge for pre-orders on one of our exclusive steelbooks. We did not instruct them to do this.

Sorry for this - it was not, and is not, our intention to charge any earlier than the week before release.

[nate.]

So does this mean we can expect to get charged for the H+G steel too soon then?

I mean is there any warning of when this will happen?

[nate.]

Originally Posted by Monkeyspoons Revenge

It looks like another reason not to use the Entertainment Store.

[dirkblack]

Originally Posted by Blu Lemmy

From Entertainment store:

Thanks for your email.

I'm afraid to say that, once again, Play have decided to charge for pre-orders on one of our exclusive steelbooks. We did not instruct them to do this.

Sorry for this - it was not, and is not, our intention to charge any earlier than the week before release.

At least you got a reply, I'm still waiting, still I do feel a little sorry for them, I would imagine this will lose them a fair amount of business.

[blucraig]

plays Terms and Conditions on there site at this very moment are



"Processing of orders

Play.com debits credit and debit cards on the day of shipping. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for shipping. Processing of pre-orders may begin earlier than the release date to ensure that orders can be shipped to you in time for the release date"

[dirkblack]

Originally Posted by blucraig

plays Terms and Conditions on there site at this very moment are



"Processing of orders

Play.com debits credit and debit cards on the day of shipping. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for shipping. Processing of pre-orders may begin earlier than the release date to ensure that orders can be shipped to you in time for the release date"

I have sent them that Exact Quote in an e-mail, asking to explain themselves.

From the way I read it, they have blatantly ignored there own T and Qs.

[BigNickUK]

mine was "Processing in Warehouse" from the time of order...sounds like a system glitch to me.

[DJJez]

Originally Posted by monkeyspoons revenge

it looks like another reason not to use the entertainment store.

+1