Trouble with Importcds.com - No customer service - Blu-ray Forum

cferreiro · 07-03-2013, 01:39 AM

Does anyone have any contact information for Importcds.com? I've emailed through their online form 3 times in the last 2 weeks and have heard nothing back.

I bought a box of blu's from them recently and they sent 2 copies of a movie of which only ordered 1 copy and didn't include another in the order. Idiots!

neoz · 07-03-2013, 01:42 AM

Might want to post that here.

https://forum.blu-ray.com/forumdisplay.php?f=93

I haven't had any issues with them but I don't order from them or deepdiscount either.

Do they have a 1-800 number?

I Googled this and got this not sure if it legit but it doesn't hurt to try.

C D Listening Bar, Inc.
17822 Gillette Ave. A
Irvine, CA 92614 USA
949-225-1170

Uncontrol · 07-03-2013, 01:42 AM

Ive had the same problem with DD lately. Theyre the same company.

cferreiro · 07-03-2013, 01:48 AM

Thanks neoz

Scottie · 07-03-2013, 01:51 AM

I got a response to a return request today. I sent it out a few days ago.

HorrorBlu · 07-03-2013, 01:58 AM

Yes, ImportCDs hates to be contacted about customer service inquiries. They've even disabled the "Contact Us" function from their website.

Not sure of the hours, but their phone number is (949) 225-1170.

Just be sure and specify that you're calling about ImportCDs. Pretty sure that number covers about five different websites.

jtu128 · 07-03-2013, 02:01 AM

Quote:

Originally Posted by cferreiro

Does anyone have any contact information for Importcds.com? I've emailed through their online form 3 times in the last 2 weeks and have heard nothing back.

I bought a box of blu's from them recently and they sent 2 copies of a movie of which only ordered 1 copy and didn't include another in the order. Idiots!

Looking at their feedback on Ebay it appears that they do not respond to any emails. It makes sense when you see how much negative feedback they have

it would be difficult to keep up

AgentOrange · 07-03-2013, 02:19 AM

Had this happen with Deepdiscount (same parent company).

It seems like you can pretty much expect *NO* customer service from these guys of any kind. Even if they screw up in such an extreme way as to send the wrong item, charge the wrong amount, etc.

I factor that in when deciding to do business with them. Needless to say, I only bother when they have extremely good deals... which sadly has been very rare for them lately. If not for their prices on Olive Films, and occasionally on Kino, I see no need to even acknowledge their existance.

neoz · 07-03-2013, 02:20 AM

Oh Lord with all this bad talk about IMCD and DD I think I'll pass on ordering from them.

I was going to order from Import but from what it sounds like they aren't any better then Deep Discount.

AgentOrange · 07-03-2013, 02:27 AM

Quote:

Originally Posted by neoz

Oh Lord with all this bad talk about IMCD and DD I think I'll pass on ordering from them.

I was going to order from Import but from what it sounds like they aren't any better then Deep Discount.

They are the same parent company, although they are supposed to be run separately it sounds like the customer service level is the same LOL.

Honestly, if you see a really good deal, it's probably ok to order from them. In my experience they've only screwed up one time...importCD's I'm probably about 5 of 5, and deepdiscount.com has screwed up 1 order out of probably about 50 orders over the years.

I guess I'm on the 3 strike policy with them, so far they only have 1 strike (and it was just an issue over a few dollars i wanted back... so i just brushed it off). Even though I know they lack customer service, I would still shop with them if they had more frequent deals. Unfortunately about 2 or 3 years ago even their pricing went full retard, so it's been really hard to find any excuse to shop there.

AGH · 07-03-2013, 02:38 AM

I called the phone number before and I was directed to a representative with their Half/eBay division. He was incredibly helpful and took care of my inquiry. ImportCDs is great on the phone, but they do fail to reply to emails. I'm sure they receive more than they can handle though.

neoz · 07-03-2013, 02:42 AM

Quote:

Originally Posted by AgentOrange

They are the same parent company, although they are supposed to be run separately it sounds like the customer service level is the same LOL.

Honestly, if you see a really good deal, it's probably ok to order from them. In my experience they've only screwed up one time...importCD's I'm probably about 5 of 5, and deepdiscount.com has screwed up 1 order out of probably about 50 orders over the years.

I guess I'm on the 3 strike policy with them, so far they only have 1 strike (and it was just an issue over a few dollars i wanted back... so i just brushed it off). Even though I know they lack customer service, I would still shop with them if they had more frequent deals. Unfortunately about 2 or 3 years ago even their pricing went full retard, so it's been really hard to find any excuse to shop there.

That is good to hear. I would rather order from them then DD imo.

WacKO · 07-03-2013, 02:55 AM

Smokin

Armorales102 · 07-03-2013, 03:07 AM

everytime these sites messed up my orders it always benefited me. like they would send extra copies or include other movies that i didnt order haha

jpthomas27 · 07-03-2013, 03:14 AM

Pardon me... I'm looking for the "Hot Deals" forum... Has anyone seen it around here anywhere?

Oh, this IS the "Hot Deals" forum... my mistake!

Adcatalano · 07-03-2013, 03:48 AM

All I ever get with importcds or deep discount is bilingual Canadian crap. Learned my lesson for good

nitin · 07-03-2013, 04:09 AM

yeah as much as I love taking advantage of some of their prices (Olive titles and Warner Archive titles etc), they have next to no customer service. And when they respond, I have not found the "service" to be very good.

Scottie · 07-03-2013, 04:30 AM

Quote:

Originally Posted by Adcatalano

All I ever get with importcds or deep discount is bilingual Canadian crap. Learned my lesson for good

I have never had that problem. Are you sure you're ordering the right copy? I see various versions always listed so I always double check that it's the right one.

noiradelic · 07-03-2013, 05:25 AM

I had many problems receiving orders the first few years I ordered from Deep Discount -- I'm pretty sure someone at my post office was poaching my DVDs (this is circa 2005) -- and they always replaced them without any hassle. I've dealt with Customer Service at least a dozen times and they always resolved any order issues. At some point they removed the # from the site, but easy enough to track down. Haven't dealt with CS in a year or two so can't speak to the present.

Clark Kent · 07-03-2013, 06:15 AM

ImportCDs is typically better at properly filling the order than DeepDiscount. God help you if something goes wrong with your order at either place, the customer service is non-existent.

07-03-2013, 01:39 AM	#1
cferreiro Member Member since:Nov 2009 Timezone GMT: 0	Trouble with Importcds.com - No customer service Does anyone have any contact information for Importcds.com? I've emailed through their online form 3 times in the last 2 weeks and have heard nothing back. I bought a box of blu's from them recently and they sent 2 copies of a movie of which only ordered 1 copy and didn't include another in the order. Idiots!

07-03-2013, 01:42 AM	#2
neoz Moderator Top contributor Member since:Dec 2009 Home Theater Gallery:10 4K collection:2 Blu-ray collection:1664 DVD collection:8 Trading Score:84 Timezone GMT: -6	Might want to post that here. https://forum.blu-ray.com/forumdisplay.php?f=93 I haven't had any issues with them but I don't order from them or deepdiscount either. Do they have a 1-800 number? I Googled this and got this not sure if it legit but it doesn't hurt to try. C D Listening Bar, Inc. 17822 Gillette Ave. A Irvine, CA 92614 USA 949-225-1170 Last edited by neoz; 07-03-2013 at 01:47 AM.

07-03-2013, 01:42 AM	#3
Uncontrol Expert Member Member since:Nov 2009 Blu-ray collection:3 Timezone GMT: -6	Ive had the same problem with DD lately. Theyre the same company.

07-03-2013, 01:48 AM	#4
cferreiro Member Member since:Nov 2009 Timezone GMT: 0	Thanks neoz

07-03-2013, 01:51 AM	#5
Scottie Moderator Top contributor Member since:Oct 2010 Location:Rhode Island Trading Score:647 Timezone GMT: -5	I got a response to a return request today. I sent it out a few days ago.

07-03-2013, 01:58 AM	#6
HorrorBlu Blu-ray Knight Top contributor Member since:Jun 2011 Blu-ray collection:209 DVD collection:356 Blu-ray reviews:1 Timezone GMT: -5	Yes, ImportCDs hates to be contacted about customer service inquiries. They've even disabled the "Contact Us" function from their website. Not sure of the hours, but their phone number is (949) 225-1170. Just be sure and specify that you're calling about ImportCDs. Pretty sure that number covers about five different websites.

07-03-2013, 02:19 AM	#8
AgentOrange Blu-ray Samurai Member since:Jul 2011 4K collection:382 Blu-ray collection:2619 DVD collection:69 Blu-ray reviews:3 Trading Score:10 Timezone GMT: -5	Had this happen with Deepdiscount (same parent company). It seems like you can pretty much expect NO customer service from these guys of any kind. Even if they screw up in such an extreme way as to send the wrong item, charge the wrong amount, etc. I factor that in when deciding to do business with them. Needless to say, I only bother when they have extremely good deals... which sadly has been very rare for them lately. If not for their prices on Olive Films, and occasionally on Kino, I see no need to even acknowledge their existance.

07-03-2013, 02:20 AM	#9
neoz Moderator Top contributor Member since:Dec 2009 Home Theater Gallery:10 4K collection:2 Blu-ray collection:1664 DVD collection:8 Trading Score:84 Timezone GMT: -6	Oh Lord with all this bad talk about IMCD and DD I think I'll pass on ordering from them. I was going to order from Import but from what it sounds like they aren't any better then Deep Discount.

07-03-2013, 02:38 AM	#11
AGH Power Member Top contributor Member since:Mar 2011 Location:Seattle 4K collection:27 Blu-ray collection:282 Trading Score:23 Timezone GMT: -8	I called the phone number before and I was directed to a representative with their Half/eBay division. He was incredibly helpful and took care of my inquiry. ImportCDs is great on the phone, but they do fail to reply to emails. I'm sure they receive more than they can handle though.

07-03-2013, 02:55 AM	#13
WacKO Special Member Member since:Mar 2008 Trading Score:52 Timezone GMT: -8	Smokin

07-03-2013, 03:07 AM	#14
Armorales102 Blu-ray Guru Top contributor Member since:Nov 2010 Location:Anaheim, CA 4K collection:951 Blu-ray collection:4993 DVD collection:234 Blu-ray reviews:32 Trading Score:3 Timezone GMT: -8	everytime these sites messed up my orders it always benefited me. like they would send extra copies or include other movies that i didnt order haha

07-03-2013, 03:14 AM	#15
jpthomas27 Senior Member Member since:Feb 2008 Location:SoCal Timezone GMT: 0	Pardon me... I'm looking for the "Hot Deals" forum... Has anyone seen it around here anywhere? Oh, this IS the "Hot Deals" forum... my mistake!

07-03-2013, 03:48 AM	#16
Adcatalano Power Member Top contributor Member since:Jun 2011 Location:Little Chute, WI 4K collection:33 Blu-ray collection:2472 DVD collection:74 Trading Score:22 Timezone GMT: -6	All I ever get with importcds or deep discount is bilingual Canadian crap. Learned my lesson for good

07-03-2013, 04:09 AM	#17
nitin Blu-ray Knight Top contributor Member since:Feb 2010 Trading Score:9 Timezone GMT: 10	yeah as much as I love taking advantage of some of their prices (Olive titles and Warner Archive titles etc), they have next to no customer service. And when they respond, I have not found the "service" to be very good.

07-03-2013, 05:25 AM	#19
noiradelic Blu-ray Guru Top contributor Member since:Dec 2011 4K collection:24 Blu-ray collection:1923 DVD collection:740 Trading Score:26 Timezone GMT: -5	I had many problems receiving orders the first few years I ordered from Deep Discount -- I'm pretty sure someone at my post office was poaching my DVDs (this is circa 2005) -- and they always replaced them without any hassle. I've dealt with Customer Service at least a dozen times and they always resolved any order issues. At some point they removed the # from the site, but easy enough to track down. Haven't dealt with CS in a year or two so can't speak to the present.

07-03-2013, 06:15 AM	#20
Clark Kent Blu-ray Prince Top contributor Member since:Oct 2007 Location:Metropolis Blu-ray reviews:2 Trading Score:184 Timezone GMT: -5	ImportCDs is typically better at properly filling the order than DeepDiscount. God help you if something goes wrong with your order at either place, the customer service is non-existent.

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