Worst Experience At Best Buy! - Blu-ray Forum

BigRick · 12-22-2007, 05:37 AM

So I went to Best Buy to go and look for Rush Hour 3 on BD and they didnt have any. So i ask the rep thats there and he said that its only on HD-DVD and i said that it doesnt have a release date yet because of region codeing. So he insists that its HD-DVD exlcusive and that its not on BD. So i told him ok get me the HD-DVD one (i dont have an HD-DVD player) he comes back and says he cant find it. I ask another rep to check on the computer because i was really tried of this jerk. He says yeah it says we have 27 in stock let me go get it for you. So he brings me the movie and ask to speak to the manager. I Explained to him what had happend and he was very upset. He gave me 15% off the the movie which i was already price matchin with target for 27.95. What a bad experiance!

Bourne1 · 12-22-2007, 05:41 AM

I've noticed employees at BB saying that the movies I have asked for doesn't exist on BD and only exclusive to HD-DVD. I believe it was for Good Fellas. I think some of these employees are just moles...

Sonar5 · 12-22-2007, 05:44 AM

If you can wait 2 or 3 days, just wait for on-line bogo's and buy online from amazon, walmart, whoever.

Why put yourself through the idiot mode with the people some of those places hire. Not all, some....

mystiksuicide · 12-22-2007, 05:45 AM

That was a great on your part. Seems like the fool was an hd dvd idiot boy and you showed him up!!! Good for you.

d_rob1031 · 12-22-2007, 05:46 AM

As a BB employee... sorry to hear you had a bad experience. I love the store I work at. Everyone in the media and home theater(my department) are great and don't BS people.

Maxell · 12-22-2007, 05:48 AM

yeah what a bad experience, you price matched and also got 15% more off. Yeah that's really bad.

BigRick · 12-22-2007, 05:49 AM

Quote:

Originally Posted by d_rob1031

As a BB employee... sorry to hear you had a bad experience. I love the store I work at. Everyone in the media and home theater(my department) are great and don't BS people.

I love shopping at Best Buy. I've been a loyal customer for a long time now. So this was just very upsetting on the other hand i got the movie i wanted

d_rob1031 · 12-22-2007, 05:52 AM

Quote:

Originally Posted by BigRick

I love shopping at Best Buy. I've been a loyal customer for a long time now. So this was just very upsetting on the other hand i got the movie i wanted

Good. It's hard to believe how often we sell out of blu titles and the entire section looks picked over the night after we stock it... where as HD DVD stays pretty full from what I've seen.

mystiksuicide · 12-22-2007, 05:53 AM

Quote:

Originally Posted by BigRick

I love shopping at Best Buy. I've been a loyal customer for a long time now. So this was just very upsetting on the other hand i got the movie i wanted

Oh don't get me wrong we get 99% of all the movies from BB since my b/f works for Magnolia but theses hd dvd fan idiots have to be stopped.

bajor27 · 12-22-2007, 05:49 AM

I'm very glad to hear that you asked (politely I hope) to speak to a manager, and hopefully the guy will stop as it sure looks bad to get complaints for the same thing over and over.

BigRick · 12-22-2007, 05:54 AM

Quote:

Originally Posted by bajor27

I'm very glad to hear that you asked (politely I hope) to speak to a manager, and hopefully the guy will stop as it sure looks bad to get complaints for the same thing over and over.

Yeah I Asked politely. I dont like making a scene unless im pushed to.

blitz6speed · 12-22-2007, 05:57 AM

I had to report a horrible manager at a Gamestop today also, went to the district manager. If you are getting horrible service or bad info, you need to let the people in charge know. Good thing you stepped up and let the manager know his employee was trying to bamboozle you.

NJMetsFan · 12-22-2007, 05:58 AM

I guess they're going crazy from the lack of oxygen.

Klitschko · 12-22-2007, 05:01 PM

Quote:

Originally Posted by mystiksuicide

That was a great on your part. Seems like the fool was an hd dvd idiot boy and you showed him up!!! Good for you.

Yeah he really showed him up. U guys crack me up.

DetroitSportsFan · 12-22-2007, 07:00 PM

Quote:

Originally Posted by Klitschko

Yeah he really showed him up. U guys crack me up.

Are you the employee? Sounds like it.

haushausman · 12-22-2007, 05:05 PM

Quote:

Originally Posted by Bourne1

are just moles...

AKA... 360 fanboy freaks

DealsR4theDevil · 12-23-2007, 09:23 AM

Quote:

Originally Posted by Bourne1

I've noticed employees at BB saying that the movies I have asked for doesn't exist on BD and only exclusive to HD-DVD. I believe it was for Good Fellas. I think some of these employees are just moles...

It sounds to me like these employees are more lazy than anything else. I work at a Hollywood Video and if I am having a bad day and someone calls the store looking for a movie, even if I am holding the movie in my hand, I still say its not in stock. And I KNOW I am not the only employee that does this.

If I worked at Best Buy and didnt care about the format war I see myself telling somone looking for a movie on Blu-ray that it was HD DVD exclusive just so he/she would go away.

bubs · 12-23-2007, 05:19 PM

Quote:

Originally Posted by DealsR4theDevil

It sounds to me like these employees are more lazy than anything else. I work at a Hollywood Video and if I am having a bad day and someone calls the store looking for a movie, even if I am holding the movie in my hand, I still say its not in stock. And I KNOW I am not the only employee that does this.

If I worked at Best Buy and didnt care about the format war I see myself telling somone looking for a movie on Blu-ray that it was HD DVD exclusive just so he/she would go away.

LOL wow

gr3y · 12-23-2007, 06:22 PM

Working at BB i can tell you they get little or no training on releases and HD formats.
They just have a planogram and what should be on it.

HD format movies are not on planograms usually and since usually its not very many of them they recieve, they probably don't even notice it's released... or in past cases they put them on the shelves and break release dates.

Most are lazy, most just don't know, and most don't want to dig through 85 boxes in the wharehouse when it's only 3 poeple in the whole dept..... it's xmas guys, give them a break theyre over run probably 100 customers to 1 employee

alkalinesi · 12-22-2007, 05:51 AM

Quote:

Originally Posted by BigRick

So I went to Best Buy to go and look for Rush Hour 3 on BD and they didnt have any. So i ask the rep thats there and he said that its only on HD-DVD and i said that it doesnt have a release date yet because of region codeing. So he insists that its HD-DVD exlcusive and that its not on BD. So i told him ok get me the HD-DVD one (i dont have an HD-DVD player) he comes back and says he cant find it. I ask another rep to check on the computer because i was really tried of this jerk. He says yeah it says we have 27 in stock let me go get it for you. So he brings me the movie and ask to speak to the manager. I Explained to him what had happend and he was very upset. He gave me 15% off the the movie which i was already price matchin with target for 27.95. What a bad experiance!

so what did he bring out the regular dvd?

12-22-2007, 05:37 AM	#1
BigRick Special Member Member since:Mar 2007 Location:ANAHEIM, CA Trading Score:3	Worst Experience At Best Buy! So I went to Best Buy to go and look for Rush Hour 3 on BD and they didnt have any. So i ask the rep thats there and he said that its only on HD-DVD and i said that it doesnt have a release date yet because of region codeing. So he insists that its HD-DVD exlcusive and that its not on BD. So i told him ok get me the HD-DVD one (i dont have an HD-DVD player) he comes back and says he cant find it. I ask another rep to check on the computer because i was really tried of this jerk. He says yeah it says we have 27 in stock let me go get it for you. So he brings me the movie and ask to speak to the manager. I Explained to him what had happend and he was very upset. He gave me 15% off the the movie which i was already price matchin with target for 27.95. What a bad experiance!

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12-22-2007, 05:41 AM	#2
Bourne1 Senior Member Member since:Dec 2007	I've noticed employees at BB saying that the movies I have asked for doesn't exist on BD and only exclusive to HD-DVD. I believe it was for Good Fellas. I think some of these employees are just moles...

12-22-2007, 05:44 AM	#3
Sonar5 Active Member Member since:Dec 2007 Location:Califonia	If you can wait 2 or 3 days, just wait for on-line bogo's and buy online from amazon, walmart, whoever. Why put yourself through the idiot mode with the people some of those places hire. Not all, some....

12-22-2007, 05:45 AM	#4
mystiksuicide Blu-ray Guru Member since:Sep 2007 Location:Miami Blu-ray collection:305 Blu-ray reviews:27	That was a great on your part. Seems like the fool was an hd dvd idiot boy and you showed him up!!! Good for you.

12-22-2007, 05:46 AM	#5
d_rob1031 Active Member Member since:Dec 2007	As a BB employee... sorry to hear you had a bad experience. I love the store I work at. Everyone in the media and home theater(my department) are great and don't BS people.

12-22-2007, 05:48 AM	#6
Maxell Expert Member Member since:Aug 2007	yeah what a bad experience, you price matched and also got 15% more off. Yeah that's really bad.

12-22-2007, 05:49 AM	#10
bajor27 Blu-ray Guru Top contributor Member since:Nov 2007 Location:BC, Canada Blu-ray collection:1031 DVD collection:2 Trading Score:5	I'm very glad to hear that you asked (politely I hope) to speak to a manager, and hopefully the guy will stop as it sure looks bad to get complaints for the same thing over and over.

12-22-2007, 05:57 AM	#12
blitz6speed Blu-ray Guru Member since:Oct 2006 Location:Anaheim Hills, CA Trading Score:8	I had to report a horrible manager at a Gamestop today also, went to the district manager. If you are getting horrible service or bad info, you need to let the people in charge know. Good thing you stepped up and let the manager know his employee was trying to bamboozle you.

12-22-2007, 05:58 AM	#13
NJMetsFan Senior Member Member since:Sep 2007 Location:Plumas Lake, CA	I guess they're going crazy from the lack of oxygen.

12-23-2007, 06:22 PM	#19
gr3y Active Member Member since:Jun 2007 Location:California, USA Home Theater Gallery:28 4K collection:34 Blu-ray collection:1054 Blu-ray reviews:14 Trading Score:58	Working at BB i can tell you they get little or no training on releases and HD formats. They just have a planogram and what should be on it. HD format movies are not on planograms usually and since usually its not very many of them they recieve, they probably don't even notice it's released... or in past cases they put them on the shelves and break release dates. Most are lazy, most just don't know, and most don't want to dig through 85 boxes in the wharehouse when it's only 3 poeple in the whole dept..... it's xmas guys, give them a break theyre over run probably 100 customers to 1 employee

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