My xbox one s loads the discs into the drive, but the system is unable to read it... - Blu-ray Forum

ccateni · 03-29-2019, 02:43 PM

I'm confused with this...
So the drive does get power, but doesn't load up the discs on my xbox one s. What is the cause of this and what should I do?

Petra_Kalbrain · 03-29-2019, 03:01 PM

Trade it in for a PS4?

That is a weird issue though. Did you check to make sure that the discs don’t have dirt/fingerprints/scratches all over them? How old is the system? Is it possible that the laser has run its course? Calling M$ tech support might be a worthy endeavour.

blowback · 03-29-2019, 03:30 PM

Also make sure you download the Blu-ray player app, as discs won't play without it.

j_rome4269 · 03-29-2019, 03:52 PM

This happened to my xbox. Punched it for awhile which worked here and there. Finally it just stopped reading discs unless I put them in and out like 30 times. Eventually traded it for a one x

ccateni · 03-30-2019, 04:15 PM

Quote:

Originally Posted by blowback

Also make sure you download the Blu-ray player app, as discs won't play without it.

Already did, it says it was disconnected according to that same app.

ccateni · 03-30-2019, 04:30 PM

Quote:

Originally Posted by Petra_Kalbrain

Trade it in for a PS4?

That is a weird issue though. Did you check to make sure that the discs don’t have dirt/fingerprints/scratches all over them? How old is the system? Is it possible that the laser has run its course? Calling M$ tech support might be a worthy endeavour.

Discs new, less than a year old console, and MS claims its out of warranty.

solarrdadd · 03-30-2019, 04:43 PM

are you talking HD, UHD or Game discs or all of them? also, when did this start and is it every time or sometimes? when you say "drive" are you talking hard drive, internal or external or the UHD disc drive?

ccateni · 04-02-2019, 02:55 PM

Quote:

Originally Posted by solarrdadd

are you talking HD, UHD or Game discs or all of them? also, when did this start and is it every time or sometimes? when you say "drive" are you talking hard drive, internal or external or the UHD disc drive?

All of them, it started more than a week ago and it happens everytime. By drive, I mean the disc drive for everything, even the UHD and game discs.

WilliamBarbeau · 04-02-2019, 03:05 PM

The trick I do (that I must have read online a couples years ago) is to hold the disc for a second when putting it in the xbox drive. When you insert it, you hold it just so that it doesn’t get in right away. It doesn’t work everytine but it’s more effective then to just try to insert it 20 times

ccateni · 04-04-2019, 05:09 PM

Quote:

Originally Posted by WilliamBarbeau

The trick I do (that I must have read online a couples years ago) is to hold the disc for a second when putting it in the xbox drive. When you insert it, you hold it just so that it doesn’t get in right away. It doesn’t work everytine but it’s more effective then to just try to insert it 20 times

Didn't work for me.

Bodyslide · 04-04-2019, 05:40 PM

Have you tried some type of lens cleaner? This is the I use for all my devices, PS3,PS4 and all 3 of my 4K players.

https://smile.amazon.com/Maxell-MaxL...gateway&sr=8-9

ccateni · 04-17-2019, 05:57 PM

no, I just got a new lens.
and what do you know...
My lens was fried and burned.
Thank goodness for easy replacements.
Works great now.

03-29-2019, 02:43 PM	#1
ccateni Senior Member Top contributor Member since:Sep 2015 Location:United States 4K collection:108 Blu-ray collection:193 Blu-ray reviews: 2	My xbox one s loads the discs into the drive, but the system is unable to read it... I'm confused with this... So the drive does get power, but doesn't load up the discs on my xbox one s. What is the cause of this and what should I do?

03-29-2019, 03:01 PM	#2
Petra_Kalbrain Blu-ray Archduke Top contributor Member since:Jul 2007 Location:Vancouver, BC 4K collection:5 Blu-ray collection:561 Blu-ray reviews:3 Trading Score:20	Trade it in for a PS4? That is a weird issue though. Did you check to make sure that the discs don’t have dirt/fingerprints/scratches all over them? How old is the system? Is it possible that the laser has run its course? Calling M$ tech support might be a worthy endeavour.

03-29-2019, 03:30 PM	#3
blowback Member Member since:Jun 2009 Location:Calgary, AB Blu-ray collection:37 Trading Score:6	Also make sure you download the Blu-ray player app, as discs won't play without it.

03-29-2019, 03:52 PM	#4
j_rome4269 Member Member since:Apr 2011 Location:Indiana 4K collection:31 Blu-ray collection:99	This happened to my xbox. Punched it for awhile which worked here and there. Finally it just stopped reading discs unless I put them in and out like 30 times. Eventually traded it for a one x

03-30-2019, 04:43 PM	#7
solarrdadd Blu-ray Prince Top ranked HT gallery Member since:Jul 2008 Location:Virginia Home Theater Gallery:255 4K collection:209 Blu-ray collection:1344 DVD collection:4 Blu-ray reviews: 42 Trading Score:316	are you talking HD, UHD or Game discs or all of them? also, when did this start and is it every time or sometimes? when you say "drive" are you talking hard drive, internal or external or the UHD disc drive?

04-02-2019, 03:05 PM	#9
WilliamBarbeau Active Member Top contributor Member since:Jan 2013 Location:Saint-Hyacinthe , Canada 4K collection:299 Blu-ray collection:2064 DVD collection:62 Blu-ray reviews: 9 Trading Score:1	The trick I do (that I must have read online a couples years ago) is to hold the disc for a second when putting it in the xbox drive. When you insert it, you hold it just so that it doesn’t get in right away. It doesn’t work everytine but it’s more effective then to just try to insert it 20 times

04-04-2019, 05:40 PM	#11
Bodyslide Blu-ray Samurai Member since:Jul 2009 Location:Woodstock Georgia 4K collection:91 Blu-ray collection:819 DVD collection:76 Trading Score:33	Have you tried some type of lens cleaner? This is the I use for all my devices, PS3,PS4 and all 3 of my 4K players. https://smile.amazon.com/Maxell-MaxL...gateway&sr=8-9

04-17-2019, 05:57 PM	#12
ccateni Senior Member Top contributor Member since:Sep 2015 Location:United States 4K collection:108 Blu-ray collection:193 Blu-ray reviews: 2	no, I just got a new lens. and what do you know... My lens was fried and burned. Thank goodness for easy replacements. Works great now.

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