Need Help With Audio For Panasonic UB820 Blu-ray Player - Blu-ray Forum

adamjankowski · 04-20-2019, 06:24 AM

I am in desperate need of help.

I just got the UB820 player upon recommendation that it would greatly help the picture quality of UHD/4k Blu-rays since I kept encountering drastically dark 4k Blu-rays compared to regular Blu-rays. This seems to have helped correct that issue, for the most part.

However, for the life of me, I CANNOT get the audio to work on my player in conjunction with my receiver. The receiver is an older Yamaha RX-V630 and worked great with my Sony X800 player. It connected to the player via a single coxial audio cable. However this UB820 model only accepts HDMI or optical cord. I picked up an optical cord, but I am not sure about the correct settings for this, as there are many audio settings in the menu of the player. I have played around with the menu options, but I have to be missing something as there has to be a way for this work. The instruction booklet doesn't even mention all the audio options shown in the actual player menu, either.

Can anyone please help me? I am happy with the picture quality, but am clueless how to to get the audio to work and come through my amplifier/speakers.

I posted this in another thread as well. I am lost. Any help would be greatly appreciated.

DJR662 · 04-20-2019, 06:52 AM

In the Digital Audio Output menu, are Dolby and DTS set to bitstream with Secondary audio set to On?

Also make sure Audio Output is set to off for HDMI.

adamjankowski · 04-20-2019, 06:57 AM

Quote:

Originally Posted by DJR662

In the Digital Audio Output menu, are Dolby and DTS set to bitstream with Secondary audio set to On?

Also make sure Audio Output is set to off for HDMI.

Yes.

DJR662 · 04-20-2019, 07:00 AM

Quote:

Originally Posted by adamjankowski

Yes.

HDMI --> Advanced Settings --> Audio Output.

Has that been set to off?

adamjankowski · 04-20-2019, 07:02 AM

Quote:

Originally Posted by DJR662

HDMI --> Advanced Settings --> Audio Output.

Has that been set to off?

Yes.

DJR662 · 04-20-2019, 07:07 AM

Quote:

Originally Posted by adamjankowski

Yes.

Hmm...

Sound --> Settings for High Clarity Sound --> Audio Output (of video playback).

Perhaps changing that setting to "OPTICAL Only" will work (if you haven't tried that already)?

adamjankowski · 04-20-2019, 07:09 AM

Quote:

Originally Posted by DJR662

Hmm...

Sound --> Settings for High Clarity Sound --> Audio Output (of video playback).

Perhaps changing that setting to "OPTICAL Only" will work (if you haven't tried that already)?

I did that for both video playback and audio playback.

adamjankowski · 04-20-2019, 07:13 AM

Does the HDMI(video) Output Mode and HDMI (audio) Output mode need to be set to a particular mode? There are two options for both - Auto and Video + Audio.

adamjankowski · 04-20-2019, 07:15 AM

Does the 7.1 ch Audio Reformatting need to be set at Auto or Off?

DJR662 · 04-20-2019, 07:23 AM

Quote:

Originally Posted by adamjankowski

Does the HDMI(video) Output Mode and HDMI (audio) Output mode need to be set to a particular mode? There are two options for both - Auto and Video + Audio.

You should be good with Video set to Automatic and Audio set to Audio Only.

Quote:

Originally Posted by adamjankowski

Does the 7.1 ch Audio Reformatting need to be set at Auto or Off?

I use Off since I don't have a 7.1 system and even if I did, I would still leave it at off since I would want 5.1 audio to be played as such.

adamjankowski · 04-20-2019, 07:43 AM

It's not working and I have no idea why. There has to be a simple reason, but no idea.

DJR662 · 04-20-2019, 08:04 AM

Well, I'm out of ideas. You said it previously worked with the X800 so I guess it's not a setting on your receiver. Perhaps someone else could chime in. It's probably for a simple reason like you said...

Good luck!

CSM101 · 04-20-2019, 09:24 AM

Did you make sure the receiver was in the correct mode? Which optical input did you connect it at?

adamjankowski · 04-20-2019, 05:15 PM

Quote:

Originally Posted by CSM101

Did you make sure the receiver was in the correct mode? Which optical input did you connect it at?

As far as I know it is. Same mode I had it in before. I put in the DVD optical input.

RodChester · 04-20-2019, 05:28 PM

Did you try another optical cable. They can be somewhat fragile and the one you are using might have broken.

chip75 · 04-20-2019, 05:52 PM

Home > Setup > Player Settings > HDMI > Advanced Settings > Audio Output > On/Off

Select Off.

CSM101 · 04-20-2019, 07:59 PM

Quote:

Originally Posted by adamjankowski

As far as I know it is. Same mode I had it in before. I put in the DVD optical input.

What mode did you have it in before?
Just to make sure, you have the optical cable hooked up to the optical dvd input on the back of the receiver. Did you make sure that you put your receiver on dvd input mode with your receiver’s remote? I’m only stressing this because one time I hooked up all my equipment and couldn’t get any sound. After troubleshooting for nearly two hours, I realized I was using the wrong input mode. Sometimes it’s the little things.

adamjankowski · 04-20-2019, 08:04 PM

I got it figured out thanks to a member on here.

I had to re-assign the input source - from coaxial to optical. You have to go into a menu on the amplifier and put in the right code. Not as easy to set up as today's systems, for sure. There is a code either to be entered or pressed in a menu.

Thanks for the replies, everyone! Appreciate it! This player made a significant transformation in picture quality on my 4K discs.

04-20-2019, 06:24 AM	#1
adamjankowski Senior Member Top contributor Member since:Oct 2017 4K collection:206 Blu-ray collection:483 DVD collection:60	Need Help With Audio For Panasonic UB820 Blu-ray Player I am in desperate need of help. I just got the UB820 player upon recommendation that it would greatly help the picture quality of UHD/4k Blu-rays since I kept encountering drastically dark 4k Blu-rays compared to regular Blu-rays. This seems to have helped correct that issue, for the most part. However, for the life of me, I CANNOT get the audio to work on my player in conjunction with my receiver. The receiver is an older Yamaha RX-V630 and worked great with my Sony X800 player. It connected to the player via a single coxial audio cable. However this UB820 model only accepts HDMI or optical cord. I picked up an optical cord, but I am not sure about the correct settings for this, as there are many audio settings in the menu of the player. I have played around with the menu options, but I have to be missing something as there has to be a way for this work. The instruction booklet doesn't even mention all the audio options shown in the actual player menu, either. Can anyone please help me? I am happy with the picture quality, but am clueless how to to get the audio to work and come through my amplifier/speakers. I posted this in another thread as well. I am lost. Any help would be greatly appreciated.

04-20-2019, 06:52 AM	#2
DJR662 Blu-ray Knight Member since:Feb 2009 Trading Score:30	In the Digital Audio Output menu, are Dolby and DTS set to bitstream with Secondary audio set to On? Also make sure Audio Output is set to off for HDMI. Last edited by DJR662; 04-20-2019 at 06:57 AM.

04-20-2019, 07:13 AM	#8
adamjankowski Senior Member Top contributor Member since:Oct 2017 4K collection:206 Blu-ray collection:483 DVD collection:60	Does the HDMI(video) Output Mode and HDMI (audio) Output mode need to be set to a particular mode? There are two options for both - Auto and Video + Audio.

04-20-2019, 07:15 AM	#9
adamjankowski Senior Member Top contributor Member since:Oct 2017 4K collection:206 Blu-ray collection:483 DVD collection:60	Does the 7.1 ch Audio Reformatting need to be set at Auto or Off?

04-20-2019, 07:43 AM	#11
adamjankowski Senior Member Top contributor Member since:Oct 2017 4K collection:206 Blu-ray collection:483 DVD collection:60	It's not working and I have no idea why. There has to be a simple reason, but no idea.

04-20-2019, 08:04 AM	#12
DJR662 Blu-ray Knight Member since:Feb 2009 Trading Score:30	Well, I'm out of ideas. You said it previously worked with the X800 so I guess it's not a setting on your receiver. Perhaps someone else could chime in. It's probably for a simple reason like you said... Good luck!

04-20-2019, 09:24 AM	#13
CSM101 Blu-ray Guru Member since:Nov 2012 4K collection:1696 Blu-ray collection:5450 DVD collection:507 Digital collection:8 iTunes collection:20 Prime collection:1 Blu-ray reviews: 14 Trading Score:5	Did you make sure the receiver was in the correct mode? Which optical input did you connect it at?

04-20-2019, 05:28 PM	#15
RodChester Blu-ray Knight Top contributor Member since:Jun 2009 Location:Illinois Home Theater Gallery:63 4K collection:333 Blu-ray collection:3380 DVD collection:141 Trading Score:129	Did you try another optical cable. They can be somewhat fragile and the one you are using might have broken.

04-20-2019, 05:52 PM	#16
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:229 Trading Score:9	*Home > Setup > Player Settings > HDMI > Advanced Settings > Audio Output > On/Off* Select *Off*.

04-20-2019, 08:04 PM	#18
adamjankowski Senior Member Top contributor Member since:Oct 2017 4K collection:206 Blu-ray collection:483 DVD collection:60	I got it figured out thanks to a member on here. I had to re-assign the input source - from coaxial to optical. You have to go into a menu on the amplifier and put in the right code. Not as easy to set up as today's systems, for sure. There is a code either to be entered or pressed in a menu. Thanks for the replies, everyone! Appreciate it! This player made a significant transformation in picture quality on my 4K discs.

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