PS4 Having Trouble Reading Some Discs - Blu-ray Forum

adamclark83 · 09-12-2019, 08:22 AM

Over the past few months my PS4 1TB Slim has had trouble reading Sims 4 but every other game just fine. When inserting the disc, it sounds like some eject sounds and it says "Unrecognised Disc". The disc is completely clean and it takes a few goes to get it to run. It's recently been doing it with some other discs.

My current system version is 6.72. Now I watched a video on YouTube of someone who has a similar issue and he did a "Install System Update via Internet" in Safe Mode, now when I tried that last night it stated version 5.72 and when it went to install it, it said "Corrupted Update File." Could that be why my console is having trouble reading the discs, ie. an older update being corrupt?

Is there a way to fix it other than what Sony always wants to do by returning to factory settings and Reinstalling System Software, thereby erasing everything on the HDD?

EricDent1 · 09-13-2019, 05:57 PM

You could back-up the stuff on the HDD, and then try the Sony fix?
Have you tried one of those DVD/Blu-Ray cleaner discs? They have tiny brushes on them to clean the lens.

Zivouhr · 09-14-2019, 07:58 PM

That stinks. I haven't had that issue yet.
Reminds me of the PS2, where all of the blue or black discs don't play anymore, so a lot of wasted games I can't get back now unless I buy a new PS2.

MOONPHASE · 09-15-2019, 03:36 AM

Probably not the same thing, but when I put a game in it will not recognize the disc from my PS4 being too low on memory since now games require you to install the entire game even if you buy it physically. So have to always free up space just to be able to play new games.

09-12-2019, 08:22 AM	#1
adamclark83 Blu-ray Guru Top contributor Member since:Nov 2011 Location:Melbourne, Australia 4K collection:61 Blu-ray collection:1419 DVD collection:1245	PS4 Having Trouble Reading Some Discs Over the past few months my PS4 1TB Slim has had trouble reading Sims 4 but every other game just fine. When inserting the disc, it sounds like some eject sounds and it says "Unrecognised Disc". The disc is completely clean and it takes a few goes to get it to run. It's recently been doing it with some other discs. My current system version is 6.72. Now I watched a video on YouTube of someone who has a similar issue and he did a "Install System Update via Internet" in Safe Mode, now when I tried that last night it stated version 5.72 and when it went to install it, it said "Corrupted Update File." Could that be why my console is having trouble reading the discs, ie. an older update being corrupt? Is there a way to fix it other than what Sony always wants to do by returning to factory settings and Reinstalling System Software, thereby erasing everything on the HDD?

09-13-2019, 05:57 PM	#2
EricDent1 Expert Member Member since:May 2019 Location:Georgetown, TX Blu-ray collection:323 DVD collection:353	You could back-up the stuff on the HDD, and then try the Sony fix? Have you tried one of those DVD/Blu-Ray cleaner discs? They have tiny brushes on them to clean the lens.

09-14-2019, 07:58 PM	#3
Zivouhr Blu-ray Grand Duke Member since:Dec 2011 Location:USA 4K collection:3 Blu-ray collection:127	That stinks. I haven't had that issue yet. Reminds me of the PS2, where all of the blue or black discs don't play anymore, so a lot of wasted games I can't get back now unless I buy a new PS2.

09-15-2019, 03:36 AM	#4
MOONPHASE Blu-ray Duke Top contributor Member since:Jun 2007 Location:California 4K collection:8 Blu-ray collection:520 DVD collection:820 Blu-ray reviews:18 Trading Score:29	Probably not the same thing, but when I put a game in it will not recognize the disc from my PS4 being too low on memory since now games require you to install the entire game even if you buy it physically. So have to always free up space just to be able to play new games.

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