Canadians: Beware WOW HD, Deep Discount, etc. - Blu-ray Forum

StinkyDVD · 12-21-2020, 06:08 PM

I've been using wowhd.ca, deepdiscount.com and blowitoutahere.com for years. I believe they are all owned by the same company.

All these websites used to ship directly to Canada via USPS. However, my last three orders have been sent through a brokerage firm called RR Donnelley, which also uses USPS.

HOWEVER... RR Donnelley appears to charge tax and brokerage fees even on small orders. I ordered the Buck Rogers set in early December for $76.68 CAD from WOW HD. It was held up by Canada Post until I received the delivery notice requiring me to pay $17.65 COD.

I was never issued an invoice by WOW HD, RR Donnelley or by Canada Post. All it says on the shipping label is "$10.40 tax and $7.25 handling".

I'm trying to get some clarity from WOW HD but I suspect they are just going to say fees and taxes are my problem. Which, honestly, is correct... but if you're going to switch shipping companies and cause your customers to get dinged with extra fees, you should at least give us a heads up.

I don't mind paying the taxes but I can't stand the ridiculous customs brokerage fees.

This better get sorted out or WOW HD, Deep Discount, etc. is going to be out of a lot of business as other Canadians get hammered by RR Donnelley.

12-21-2020, 06:08 PM	#1
StinkyDVD Junior Member Member since:Mar 2018 Timezone GMT: -5	Canadians: Beware WOW HD, Deep Discount, etc. I've been using wowhd.ca, deepdiscount.com and blowitoutahere.com for years. I believe they are all owned by the same company. All these websites used to ship directly to Canada via USPS. However, my last three orders have been sent through a brokerage firm called RR Donnelley, which also uses USPS. HOWEVER... RR Donnelley appears to charge tax and brokerage fees even on small orders. I ordered the Buck Rogers set in early December for $76.68 CAD from WOW HD. It was held up by Canada Post until I received the delivery notice requiring me to pay $17.65 COD. I was never issued an invoice by WOW HD, RR Donnelley or by Canada Post. All it says on the shipping label is "$10.40 tax and $7.25 handling". I'm trying to get some clarity from WOW HD but I suspect they are just going to say fees and taxes are my problem. Which, honestly, is correct... but if you're going to switch shipping companies and cause your customers to get dinged with extra fees, you should at least give us a heads up. I don't mind paying the taxes but I can't stand the ridiculous customs brokerage fees. This better get sorted out or WOW HD, Deep Discount, etc. is going to be out of a lot of business as other Canadians get hammered by RR Donnelley.

Best Blu-ray Movie Deals