Roku trying to force users to accept some new Dispute Resolution Terms

[RocShemp]

Roku just essentially bricked my Ultra player because it's trying to force me to accept some new Dispute Resolution Terms. Something about agreeing not to participate in a class action lawsuit against them.




I've read reports this has also affected TCL Roku TVs.

I found the instructions to opt out here, in paragraph L. You have 30 days upon receipt of the notice on your device to mail Roku a letter (it's invalid via e-mail) opting out.

[floridaswamprat]

Arbitration is pretty well standard today in many, if not most, EULAs from what I have seen.

[BXR 1138]

Originally Posted by floridaswamprat

Arbitration is pretty well standard today in many, if not most, EULAs from what I have seen.

Edit: quoted an already edited post. Original post said opting out would likely discontinue access to Roku, which would not be true.

It's not an EULA, it's Roku's dispute resolution terms. It literally says in section 1, paragraph L, from the link above: "You have the right to opt out of arbitration by sending written notice of your decision to opt out...."

Anyone who doesn't want to agree to these arbitration terms shouldn't have to. Unfortunately Roku is just counting on users to prioritize convenience and waive their right to litigate, rather than go to the trouble of opting out, to compel them to accept arbitration.

[jess1581]

So what if I just agree? I mean, this is Greek salad to me.

[Batman1980]

Originally Posted by jess1581

So what if I just agree? I mean, this is Greek salad to me.

Yeah it asked me to agree when I turned on my Roku device this morning.

[chrislong2]

This forced compulsory agreement (or give up being able to use your Roku TV or player even if you've been using them for years), makes me think really bad things are stirring at Roku. Like they are planning to do something really bad with people's data and they want to try and ensure they won't get class action suits over it a la what happened with facebook a couple years ago. Apparently they just sent their Roku OS 13 beta to developers. Perhaps OS 13 has some nasties in it...

Either way, I can't imagine that what they are doing is actually legal. And the FTC should be stepping in here because as the OP notes, Roku is essentially bricking people's TV's & devices that they paid for (even ones that have been in use for years) if you don't "pay their ransom" by agreeing to these new terms. If the government lets this fly, then no device you pay for is safe. What if your smart refrigerator decides you have to agree to some legal text 3 years after you buy it or it will refuse to work? This is incredibly dangerous territory here and every user on this site, roku user or not, should be against this and flood roku's support and offices with their voice...

[chrislong2]

More info: https://community.roku.com/t5/Featur...nt/td-p/950649

[Deadend45]

A future streaming subscribers can look forward too. lol

[RocShemp]

If the Stop the FOMO guy's suspicion is correct, this was all about Roku trying to cover their butts after a user data breach.

Here's an article about the breach, that was posted over at AVS Forum.

[Steedeel]

With rumours that Roku want to put ads on every HDMI source on their branded TVs, streaming’s shitshow continues.