Die Hard 2 overseas buyers beware

[Blu-Boy in BKK]

Last December i purchased the Die Hard Boxset (Zone A US Version) only to discover that the dts HD MASTER soundtrack is awol. I live and work in Thailand . So like many others i contacted Fox to make arrangements about a replacement, only to be told that because it was purchased outside of USA/ CANADA they were unwilling to help me. Great customer service Fux i mean Fox. Strange that Warner Bros & Touchstone/Disney didnt mind exchanging US/ CAN blurays purchased outside US/CAN. So am rather PISSED OFF. Any other non US/CAN buyers having similar problems with FOX???

[jd213]

Studios not doing exchanges for discs from other countries is pretty standard.

I have the Japanese Die Hard box set, but I only have a PS3 so I can't yet check to see if DH2 has DTS MA or not. I actually haven't even watched DH2 on Blu yet, will probably do so once the PS3 gets DTS MA capability.

[WickyWoo]

Last December i purchased the Die Hard Boxset (Zone A US Version) only to discover that the dts HD MASTER soundtrack is awol. I live and work in Thailand . So like many others i contacted Fox to make arrangements about a replacement, only to be told that because it was purchased outside of USA/ CANADA they were unwilling to help me. Great customer service Fux i mean Fox. Strange that Warner Bros & Touchstone/Disney didnt mind exchanging US/ CAN blurays purchased outside US/CAN. So am rather PISSED OFF. Any other non US/CAN buyers having similar problems with FOX???

The same reason Fox region codes their catalog titles. Because they want you to buy from their local division

[aiman04]

Originally Posted by WickyWoo

The same reason Fox region codes their catalog titles. Because they want you to buy from their local division

But Thailand is in the same region code A. There are only 3 region codes for BD, how can buying from the local division be the reason for it.

I thought region coding is for when that other region is still playing the movie in theaters, the studio will want you to go see it in theaters first instead of at home.

[dakota81]

Maybe someone else knows better, but as fair as I am aware, FOX doesn't have an exchange program set up yet for anyone.

[WickyWoo]

But Thailand is in the same region code A. There are only 3 region codes for BD, how can buying from the local division be the reason for it.

I thought region coding is for when that other region is still playing the movie in theaters, the studio will want you to go see it in theaters first instead of at home.

You're correct on theatrical releases

But in this case Fox wants you to buy from Fox Thailand (or a subsidiary that owns the title there).

For example:

Die Hard- In the US it's $39.99 each and $129.99 for the boxset
In Japan- $180 and $50 each

Both region A

Fox wants them to buy from Fox Japan, not Fox US. 6 regions ended up being pretty impractical. They get the same effect as region coding by limiting the dub and sub tracks on the DVDs. If people can't understand it, they won't buy it (90% of people anyway).

Maybe someone else knows better, but as fair as I am aware, FOX doesn't have an exchange program set up yet for anyone.

Yes they do, call their customer service #

[dakota81]

Originally Posted by aiman04

But Thailand is in the same region code A. There are only 3 region codes for BD, how can buying from the local division be the reason for it.

I thought region coding is for when that other region is still playing the movie in theaters, the studio will want you to go see it in theaters first instead of at home.

Each studio is allowed to handle region coding any way they wish. Fox region codes all discs, even back catalog titles, which obviously are not in theaters anywhere.

[Horhay]

Originally Posted by Blu-Boy in BKK

Last December i purchased the Die Hard Boxset (Zone A US Version) only to discover that the dts HD MASTER soundtrack is awol. I live and work in Thailand . So like many others i contacted Fox to make arrangements about a replacement, only to be told that because it was purchased outside of USA/ CANADA they were unwilling to help me. Great customer service Fux i mean Fox. Strange that Warner Bros & Touchstone/Disney didnt mind exchanging US/ CAN blurays purchased outside US/CAN. So am rather PISSED OFF. Any other non US/CAN buyers having similar problems with FOX???

That's exactly why their releases are region lock, if you are unhappy with their US release wait until there's a release in your area if there's a release in you are.

[dakota81]

Originally Posted by WickyWoo

Yes they do, call their customer service #

Sounds good. I guess next is do we know if the bad copies have been recalled from store shelves? I've been holding off buying Die Hard (and Terminator 3 as well) until I know corrected versions are on the shelves.

[marine92104]

I bought Die Hard 2 in the U.S. & the same thing. No DTS-HD MA track even though it lists one. I contacted Fox & got put on a list but no information as to how long or how they would be replacing it.

[lgans316]

BVHE was kind enough to send me the replacement copy of POTC-1 to my Japan address. They asked me to discard or dump the mis-framed version.

FOX as usual is notorious and unhelpful when it comes to CS.

[WickyWoo]

Sounds good. I guess next is do we know if the bad copies have been recalled from store shelves? I've been holding off buying Die Hard (and Terminator 3 as well) until I know corrected versions are on the shelves.

No, they'll let it bleed out. The number of customers who will notice/care is so small that it's not worth the time/money for a recall

[Blu-Boy in BKK]

Originally Posted by horhay2313

That's exactly why their releases are region lock, if you are unhappy with their US release wait until there's a release in your area if there's a release in you are.

Why should I have to wait unti Fox gets off its arse & decides to release Blu-Rays in Thailand?? Why should I have to accept faulty goods?? Not one Bluray title has been released here in Thailand & few in Hong Kong. BVHE were decent enough to replace my PoTC as were WB with T3, what makes Fox so special ? Fox wants the dosh but doesn't want to take responsibility when things go tits up for overseas buyers..

[Horhay]

Originally Posted by Blu-Boy in BKK

Why should I have to wait unti Fox gets off its arse & decides to release Blu-Rays in Thailand?? Why should I have to accept faulty goods?? Not one Bluray title has been released here in Thailand & few in Hong Kong. BVHE were decent enough to replace my PoTC as were WB with T3, what makes Fox so special ? Fox wants the dosh but doesn't want to take responsibility when things go tits up for overseas buyers..

Well you are just simply out of luck then......

[WickyWoo]

Why should I have to wait unti Fox gets off its arse & decides to release Blu-Rays in Thailand?? Why should I have to accept faulty goods??

Because you knowingly took the risk when you imported the goods. That's the risk all of us take. I have probably 50-60 imported DVDs from Japan and Hong Kong.

Are you a westerner? Can't you simply mail it to a relative and have them do the exchange?

[Clark Kent]

The Australian release of Die Hard 2 on Blu-ray has the correct DTS-HD MA track and is coded region ABC(meaning it's region free). Fox has yet to correct the faulty DTS-HD MA track on the American release.