Sony Playstation Customer Service - Blu-ray Forum

davidPS3 · 03-04-2008, 08:13 PM

I wanted to relate a pretty amazing story about Sony.

One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around!

That is customer service!!

Ice2Dragon · 03-04-2008, 08:19 PM

Quote:

Originally Posted by davidPS3

I wanted to relate a pretty amazing story about Sony.

One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around!

That is customer service!!

Bravo. Now you can enjoy army of two on thursday ! and rocketman axis of evil

Invincible0427 · 03-04-2008, 08:40 PM

and MLB THE SHOW 08

jq71586 · 03-04-2008, 08:44 PM

And Lost Planet...

*snicker*

iNCREDiPiNOY · 03-04-2008, 08:46 PM

I'm glad that Sony CS is much better service than Micro$hiet.

york weir · 03-04-2008, 08:57 PM

Sucks your unit only lasted a few months though. What happened?

davidPS3 · 03-05-2008, 12:42 AM

They told me the hard drive died after walking me thru the system check. I know it is really rare for a PS3 failure, but to have a new one at my door in a weeks time, can't complain.

nycomet · 03-05-2008, 12:47 AM

Quote:

Originally Posted by york weir

Sucks your unit only lasted a few months though. What happened?

You didn't put an HD-DVD in there by mistake, now - did ya?

Jus kiddin.

Schrute Farms · 03-05-2008, 01:22 AM

I had a great replacement experience too. Love my PS3!!!

aphex · 03-05-2008, 01:27 AM

my sister's ps3 just died and they said it would six to ten days for the box to arrive.

Sylin · 03-05-2008, 01:39 AM

Quote:

Originally Posted by davidPS3

They told me the hard drive died after walking me thru the system check. I know it is really rare for a PS3 failure, but to have a new one at my door in a weeks time, can't complain.

I think I remember reading somewhere that PS3's use Toshiba hard drives.

quaylie · 03-05-2008, 02:16 AM

I know Consumer Electronics have failures..that's just a fact of life..but I've had my PS3 since launch and it has been flawless...I love it.

andyn1080 · 03-05-2008, 02:28 AM

yea sony is really good in thier CS dept. i just hope if mine ever goes that it wont cost alot to fix. (i got the gamestop warr. and when it expires you cant choose to pay for an extention.....what kinda crap is that?)

plee · 03-05-2008, 02:52 AM

My original PS3 died on arrival on launch (Bluray drive would not take any discs) And got the replacement within a week. Then, that one died 8 months later (boots up for about 20 seconds and dies) so I'm on PS3 #3 which was a refurb unit. Overall the CS was excellent so I can't complain.

Zipzap713 · 03-05-2008, 03:06 AM

Wow. That is excellent CS.

What PS3 model died and what PS3 did Sony send as a replacement? Just wanting to know how they handled that.

Sylin · 03-05-2008, 05:13 AM

Quote:

Originally Posted by quaylie

I know Consumer Electronics have failures..that's just a fact of life..but I've had my PS3 since launch and it has been flawless...I love it.

I've had my Xbox 360 for 14 months now, with no RRoD. I'm going for the record!

davidPS3 · 03-05-2008, 05:54 AM

Quote:

Originally Posted by Zipzap713

Wow. That is excellent CS.

What PS3 model died and what PS3 did Sony send as a replacement? Just wanting to know how they handled that.

A 40 gig for a 40 gig.

Malosch78 · 03-05-2008, 06:01 AM

Quote:

Originally Posted by ikcizokm

I think I remember reading somewhere that PS3's use Toshiba hard drives.

I guess thats Toshs payback for losing the hi-def war

dpomp · 03-05-2008, 06:34 AM

Quote:

Originally Posted by ikcizokm

I've had my Xbox 360 for 14 months now, with no RRoD. I'm going for the record!

14 months!?!?!?!

i think you have the record already

punkguy03 · 03-05-2008, 06:43 AM

ive got a ps3 from like total first gen.(i worked at walmart so i got one quick)and never had a problem with it.however my xbr4 had a problem and i called cs they handled it like real pros.glad to hear another awesome story bout sonys cs.

03-04-2008, 08:13 PM	#1
davidPS3 Special Member Member since:Jul 2007 Location:Seattle	Sony Playstation Customer Service I wanted to relate a pretty amazing story about Sony. One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around! That is customer service!!

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03-04-2008, 08:40 PM	#3
Invincible0427 Active Member Member since:Feb 2008 Blu-ray reviews:4 Trading Score:8	and MLB THE SHOW 08

03-04-2008, 08:44 PM	#4
jq71586 Special Member Member since:Jan 2008 Location:Fall River, MA Blu-ray collection:55 Trading Score:29	And Lost Planet... snicker

03-04-2008, 08:46 PM	#5
iNCREDiPiNOY Banned Member since:Aug 2007 Location:NoHo, Cali PSN:iNCREDiPiNOY Wii:6379344902430379 Blu-ray collection:143 Trading Score:16	I'm glad that Sony CS is much better service than Micro$hiet.

03-04-2008, 08:57 PM	#6
york weir Special Member Member since:Nov 2007	Sucks your unit only lasted a few months though. What happened?

03-05-2008, 12:42 AM	#7
davidPS3 Special Member Member since:Jul 2007 Location:Seattle	They told me the hard drive died after walking me thru the system check. I know it is really rare for a PS3 failure, but to have a new one at my door in a weeks time, can't complain.

03-05-2008, 01:22 AM	#9
Schrute Farms Special Member Top contributor Member since:Dec 2007 Location:Central Wisconsin Home Theater Gallery:33 Blu-ray collection:387 Blu-ray reviews:19 Trading Score:31	I had a great replacement experience too. Love my PS3!!!

03-05-2008, 01:27 AM	#10
aphex Special Member Member since:Sep 2007 Location:Scottsdale Blu-ray reviews:1 Trading Score:4	my sister's ps3 just died and they said it would six to ten days for the box to arrive.

03-05-2008, 02:16 AM	#12
quaylie Senior Member Member since:Oct 2007 Blu-ray collection:349	I know Consumer Electronics have failures..that's just a fact of life..but I've had my PS3 since launch and it has been flawless...I love it.

03-05-2008, 02:28 AM	#13
andyn1080 Active Member Member since:Feb 2007 Blu-ray collection:910 Blu-ray reviews:2	yea sony is really good in thier CS dept. i just hope if mine ever goes that it wont cost alot to fix. (i got the gamestop warr. and when it expires you cant choose to pay for an extention.....what kinda crap is that?)

03-05-2008, 02:52 AM	#14
plee Senior Member Member since:Mar 2007	My original PS3 died on arrival on launch (Bluray drive would not take any discs) And got the replacement within a week. Then, that one died 8 months later (boots up for about 20 seconds and dies) so I'm on PS3 #3 which was a refurb unit. Overall the CS was excellent so I can't complain.

03-05-2008, 03:06 AM	#15
Zipzap713 Senior Member Member since:Dec 2007 Location:Fair Oaks, CA People Converted To Blu: 3 PSN ID: Zipzap713 Blu-ray collection:35 Blu-ray reviews:1	Wow. That is excellent CS. What PS3 model died and what PS3 did Sony send as a replacement? Just wanting to know how they handled that.

03-05-2008, 06:43 AM	#20
punkguy03 Blu-ray Guru Member since:Dec 2007 4K collection:4 Blu-ray collection:361 DVD collection:67 Blu-ray reviews:13 Trading Score:10	ive got a ps3 from like total first gen.(i worked at walmart so i got one quick)and never had a problem with it.however my xbr4 had a problem and i called cs they handled it like real pros.glad to hear another awesome story bout sonys cs.

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