SAMSUNG BD-P3600 2.09 update failing - Blu-ray Forum

LaszBluRay · 06-02-2010, 03:58 AM

downloads fast, verifies fast, then it's stuck at the 4th step - Firmware update. - Now, processing....
I reset it 2 times so far after giving it 15-20 minutes, looks like the update never even started - when it restarts it detects again that there is a new update available.
Anyone else with this problem? Any suggestions?

LordoftheRings · 06-02-2010, 05:02 AM

Did you check in the setup menu 'display', what is the status of the latest firmware? Perhaps it did update it and you just don't know or are not sure yet. ...You know, for confirmation sake. Happened with my Sammy player few times like that before.

* By the way, are you doing it from the Ethernet port? Or a burned CD-R disc? If one way gives you trouble, just try the other method.
And are your settings properly adjusted?

LaszBluRay · 06-02-2010, 05:10 AM

well, it keeps saying that the exact same update is available after resetting it so I assume it didn't quite install

LordoftheRings · 06-02-2010, 05:18 AM

Quote:

Originally Posted by LaszBluRay

well, it keeps saying that the exact same update is available after resetting it so I assume it didn't quite install

Takes only seconds to doublecheck though.

So, are you using the Ethernet port for this?

Yes, then why not try to burn a disc and do it that way instead? Right?
Stop beating a dead horse and find another animal to beat up.

Never know what life might come back from it.

LaszBluRay · 06-02-2010, 05:21 AM

hey I did check it and it still runs on the 2.07 update

sorry didn't respond to all your questions, I am using the Ethernet port, it has worked so far with updates or watching YouTube, but I will burn it to a CD and give it a try tomorrow, thanks for the suggestion!

LordoftheRings · 06-02-2010, 05:23 AM

Yeah, now you're talking, just do that, burn a goddam disc and be done with it!

tigger5 · 06-02-2010, 10:58 AM

Things to try...

1- Shut down everything (modem/router/player etc)...restart with modem (wait until fully on), then router (wait until fully on), then player (wait until fully on) etc etc..

2- Go to "No disc >> Setup >> System >> BD Managment" and delete

I myself have not update to 2.09 yet, but have done all the above before installing every update since fw 1.11 .... no problems ...yet.. Try each or both.

On a side note, all my updates have always taken (total time including downloading) about 40 to 60 min.

LaszBluRay · 06-03-2010, 01:10 AM

tigger5: how long does it usually take you to delete the BD Management data? I have about 70 megs of data, and I let it delete it for about 20 minutes but it only looked hung up. I restarted and the data is still there... I burned the update to a disk and been running it for almost an hour, still processing... I'm curious how long it will take you

LordoftheRings · 06-03-2010, 03:51 AM

If you're using the CD-R method (burned disc) to update the firmware of your Sammy player, it should not take more than five minutes (10 at most).
...Perhaps even less. After about 20 minutes or so, I would check if indeed the firmware update took place.

LaszBluRay · 06-03-2010, 04:34 AM

Yes I burned the RUF file to a CD-R and ran the update sequence but, it's stuck at "Processing..." again - after 2 hours I called 1-800-SAMSUNG, the guy said to leave it overnight and call in again if it's still not done by tomorrow...

I can't believe that I'm the only one with this problem on the forums, either it's working for everyone else or no one has the same BD player

btw I tried to delete the BD management data but it wouldn't - maybe that's the problem

LordoftheRings · 06-03-2010, 10:44 AM

Quote:

Originally Posted by LaszBluRay

Yes I burned the RUF file to a CD-R and ran the update sequence but, it's stuck at "Processing..." again - after 2 hours I called 1-800-SAMSUNG, the guy said to leave it overnight and call in again if it's still not done by tomorrow...

I can't believe that I'm the only one with this problem on the forums, either it's working for everyone else or no one has the same BD player

btw I tried to delete the BD management data but it wouldn't - maybe that's the problem

Lol, or maybe you are the problem!

....... jk

Well, you did the right thing (I think

) by calling Samsung customer support.

And me think that you do need to disconnect the Ethernet cable, any USB stick, and disable the Internet feature from your Menu Setup.

* By the way, you did burn that CD-R from an uncompressed ISO image file right? You know how to to that properly right? And you also did follow the instructions to the letter on how to update the firmware using that CD-R right, without touching any buttons at all during the entire process?

Sleep on it for now,

, and tomorrow will be a brand new & freshier day!

...Talk you later, tomorrow perhaps...

Good night,
LOTR

tigger5 · 06-03-2010, 11:53 AM

When I check there is usualy just a couple of megs and takes less than 10 secs to delete.

Humor me...
1- Try unplugging the unit for about 1 min...then reconnect and retry...
if still no joy...
2-make sure BD-Live is on Allow (Valid Only) and not Allow All

Let us know....

LordoftheRings · 06-03-2010, 12:23 PM

Quote:

Originally Posted by tigger5

When I check there is usualy just a couple of megs and takes less than 10 secs to delete.

Humor me...
1- Try unplugging the unit for about 1 min...then reconnect and retry...
if still no joy...
2-make sure BD-Live is on Allow (Valid Only) and not Allow All

Let us know....

That sounds pretty good to me. And if indeed it works like I think it might, I got a nice surprise for you.

We'll see, tomorrow when he'll come back...

LaszBluRay · 06-03-2010, 12:44 PM

thanks for the suggestions guys I will try them tonight after work and will let you know how it goes... the update I left processing overnight didn't work (as probably expected)

LordoftheRings · 06-03-2010, 02:24 PM

Quote:

Originally Posted by LaszBluRay

thanks for the suggestions guys I will try them tonight after work and will let you know how it goes... the update I left processing overnight didn't work (as probably expected)

You just do that buddy, we'll get to the bottom of it, and we'll do whatever it takes to solve the puzzle, that you can count on!

LaszBluRay · 06-04-2010, 01:47 AM

still no luck - but if figured that yesterday I burned the USB upgrade file (.RUH) to a CD (interestingly it still got read in and verified - processing failed), today I downloaded the proper ISO file, burned the image to a disc, same end result. Called SAMSUNG again, they're sending me the update CD to try.
Now I read that the updates delete the BD Management data, and it seems like my data just doesn't want to delete, (I tried unplugging the unit for hours and checked the BD-Live settings: it's on Allow (Valid only)) maybe that's why the processing stage fails every time.

I asked the lady on the phone and she said that this update addresses issues with the Avatar Blu-ray, now the funny thing is that I don't have issues with that title, it plays just fine, so I might just wait until the next update and worry about that one.

tigger5 · 06-04-2010, 10:01 AM

Just making sure....what button/how are you resetting this?

LaszBluRay · 06-04-2010, 02:28 PM

well, I tried resetting it by holding down the fast forward button for 12 secs but nothing has happened, so now I just unplug it (I know it's risky) and turn it back on. When I turn it back on, all the settings are reset, but it's still running on the 2.07 firmware update. Have you done your update yet?

DarkClown · 06-05-2010, 06:19 AM

I just did the 2.09 (from 2.07) and I can say one thing, it is the fastest OTN update I've ever experienced. I've gotten used to the updates taking 30 minutes (or more). But not this one. I'd estimate less that 5 minutes total.

Don't see anything on the Samsung site as to what the update addresses, but I can also make the claim that Avatar played just fine for me on 2.07

bmwone · 06-05-2010, 05:36 PM

I am in the minority because I don't connect my player 3600 to a network. I update firmware via a USB stick. Never used a firmware CD either. IMO owners of this player with install problems should try using the USB. I'm coming up to a year of owing and never had a issue updating.

(In Canada we don't get netflex, pandora just Youtube) For Canadian users just to use network for updates is a problem waiting to happen.

USB is a bit more work but you are 99.9% sure the updates will install ok.

06-02-2010, 03:58 AM	#1
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	SAMSUNG BD-P3600 2.09 update failing downloads fast, verifies fast, then it's stuck at the 4th step - Firmware update. - Now, processing.... I reset it 2 times so far after giving it 15-20 minutes, looks like the update never even started - when it restarts it detects again that there is a new update available. Anyone else with this problem? Any suggestions?

06-02-2010, 05:02 AM	#2
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Did you check in the setup menu 'display', what is the status of the latest firmware? Perhaps it did update it and you just don't know or are not sure yet. ...You know, for confirmation sake. Happened with my Sammy player few times like that before. * By the way, are you doing it from the Ethernet port? Or a burned CD-R disc? If one way gives you trouble, just try the other method. And are your settings properly adjusted? Last edited by LordoftheRings; 06-02-2010 at 05:07 AM.

06-02-2010, 10:58 AM	#7
tigger5 Member Member since:Jul 2009 Location:Montreal	try.. Things to try... 1- Shut down everything (modem/router/player etc)...restart with modem (wait until fully on), then router (wait until fully on), then player (wait until fully on) etc etc.. 2- Go to "No disc >> Setup >> System >> BD Managment" and delete I myself have not update to 2.09 yet, but have done all the above before installing every update since fw 1.11 .... no problems ...yet.. Try each or both. On a side note, all my updates have always taken (total time including downloading) about 40 to 60 min.

06-03-2010, 11:53 AM	#12
tigger5 Member Member since:Jul 2009 Location:Montreal	--- When I check there is usualy just a couple of megs and takes less than 10 secs to delete. Humor me... 1- Try unplugging the unit for about 1 min...then reconnect and retry... if still no joy... 2-make sure BD-Live is on Allow (Valid Only) and not Allow All Let us know....

06-04-2010, 10:01 AM	#17
tigger5 Member Member since:Jul 2009 Location:Montreal	-- Just making sure....what button/how are you resetting this?

06-02-2010, 05:10 AM	#3
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	well, it keeps saying that the exact same update is available after resetting it so I assume it didn't quite install

06-02-2010, 05:21 AM	#5
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	hey I did check it and it still runs on the 2.07 update sorry didn't respond to all your questions, I am using the Ethernet port, it has worked so far with updates or watching YouTube, but I will burn it to a CD and give it a try tomorrow, thanks for the suggestion!

06-02-2010, 05:23 AM	#6
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Yeah, now you're talking, just do that, burn a goddam disc and be done with it!

06-03-2010, 01:10 AM	#8
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	tigger5: how long does it usually take you to delete the BD Management data? I have about 70 megs of data, and I let it delete it for about 20 minutes but it only looked hung up. I restarted and the data is still there... I burned the update to a disk and been running it for almost an hour, still processing... I'm curious how long it will take you

06-03-2010, 03:51 AM	#9
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	If you're using the CD-R method (burned disc) to update the firmware of your Sammy player, it should not take more than five minutes (10 at most). ...Perhaps even less. After about 20 minutes or so, I would check if indeed the firmware update took place.

06-03-2010, 04:34 AM	#10
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	Yes I burned the RUF file to a CD-R and ran the update sequence but, it's stuck at "Processing..." again - after 2 hours I called 1-800-SAMSUNG, the guy said to leave it overnight and call in again if it's still not done by tomorrow... I can't believe that I'm the only one with this problem on the forums, either it's working for everyone else or no one has the same BD player btw I tried to delete the BD management data but it wouldn't - maybe that's the problem

06-03-2010, 12:44 PM	#14
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	thanks for the suggestions guys I will try them tonight after work and will let you know how it goes... the update I left processing overnight didn't work (as probably expected)

06-04-2010, 01:47 AM	#16
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	still no luck - but if figured that yesterday I burned the USB upgrade file (.RUH) to a CD (interestingly it still got read in and verified - processing failed), today I downloaded the proper ISO file, burned the image to a disc, same end result. Called SAMSUNG again, they're sending me the update CD to try. Now I read that the updates delete the BD Management data, and it seems like my data just doesn't want to delete, (I tried unplugging the unit for hours and checked the BD-Live settings: it's on Allow (Valid only)) maybe that's why the processing stage fails every time. I asked the lady on the phone and she said that this update addresses issues with the Avatar Blu-ray, now the funny thing is that I don't have issues with that title, it plays just fine, so I might just wait until the next update and worry about that one.

06-04-2010, 02:28 PM	#18
LaszBluRay Member Top contributor Member since:Mar 2010 Location:Calgary, AB Blu-ray collection:73	well, I tried resetting it by holding down the fast forward button for 12 secs but nothing has happened, so now I just unplug it (I know it's risky) and turn it back on. When I turn it back on, all the settings are reset, but it's still running on the 2.07 firmware update. Have you done your update yet?

06-05-2010, 06:19 AM	#19
DarkClown Active Member Member since:Mar 2008 Location:USA Blu-ray reviews:7	Update to 2.09 fastest ever I just did the 2.09 (from 2.07) and I can say one thing, it is the fastest OTN update I've ever experienced. I've gotten used to the updates taking 30 minutes (or more). But not this one. I'd estimate less that 5 minutes total. Don't see anything on the Samsung site as to what the update addresses, but I can also make the claim that Avatar played just fine for me on 2.07

06-05-2010, 05:36 PM	#20
bmwone Active Member Member since:Mar 2009 Location:Toronto Canada Home Theater Gallery:35 Blu-ray collection:191 Blu-ray reviews:5 Trading Score:4	I am in the minority because I don't connect my player 3600 to a network. I update firmware via a USB stick. Never used a firmware CD either. IMO owners of this player with install problems should try using the USB. I'm coming up to a year of owing and never had a issue updating. (In Canada we don't get netflex, pandora just Youtube) For Canadian users just to use network for updates is a problem waiting to happen. USB is a bit more work but you are 99.9% sure the updates will install ok.

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