My Sixaxis, Dualshock 3 and BD remote do not stay paired - Blu-ray Forum

tietherope · 07-22-2008, 11:27 AM

All used to work well but for about two months now when I go to start up my PS3, I cant do so with the controllers as they unpair themselves from my system everytime its turned off. Everytime I have to turn the PS3 on by hand, get out my usb cable and plug the controller in for it to be recognized. My Sony BD remote does the same thing as well.
Has anyone else had this or have any idea how to fix it?
It's quite inconvenient.

WriteSimply · 07-22-2008, 12:17 PM

Call Sony and send it to be fixed. It's obviously the PS3's Bluetooth problem.

fuad

ground chuck · 07-22-2008, 12:22 PM

Quote:

Originally Posted by tietherope

All used to work well but for about two months now when I go to start up my PS3, I cant do so with the controllers as they unpair themselves from my system everytime its turned off. Everytime I have to turn the PS3 on by hand, get out my usb cable and plug the controller in for it to be recognized. My Sony BD remote does the same thing as well.
Has anyone else had this or have any idea how to fix it?
It's quite inconvenient.

this is the problem i had with my original 60gb, return it for a new one if you can.

tietherope · 07-22-2008, 12:25 PM

On that note, does anyone know if they are replacing 60GB versions with another 60GB? I dont want to lose backwards compatibility and other things the new versions do not have.

tietherope · 07-22-2008, 05:36 PM

Wow, I just called Sony and the people I spoke to were some of the worst customer service agents ever. The first guy goes"well Im sorry to hear that, lets see if I can help you" and hangs up on me. The second person I speak with pretends they cant hear me and the last person I talked to wont help me at all because Im at work and not sitting beside my system to reset the controllers which I have done time and time again.

I wish there was another number to call because these people dont care and are only trying to get off the phone as fast as possible. It ended with "call us back when your beside your system" Click! So thats hung up on twice now.

reiella · 07-22-2008, 07:35 PM

Well, do you happen to your system's serial number off the top of your head?

If not, even if the resolution turns out to be RMA, you'll need to be next to your PS3.

Further, unless you want to lie, you'll need to be next to the PS3 to verify, at the time of the call, that none of the seals have been broken [with or without your knowledge].

Most likly, Agent #2 couldn't hear you, and Agent #1 could well have been an accident [or it could have been trouble on your companies switch, given that you had poor signal quality on the subsequent attempt].

07-22-2008, 05:36 PM	#5
tietherope Member Member since:Sep 2007 Trading Score:1	Wow, I just called Sony and the people I spoke to were some of the worst customer service agents ever. The first guy goes"well Im sorry to hear that, lets see if I can help you" and hangs up on me. The second person I speak with pretends they cant hear me and the last person I talked to wont help me at all because Im at work and not sitting beside my system to reset the controllers which I have done time and time again. I wish there was another number to call because these people dont care and are only trying to get off the phone as fast as possible. It ended with "call us back when your beside your system" Click! So thats hung up on twice now. Last edited by tietherope; 07-22-2008 at 05:38 PM.

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07-22-2008, 11:27 AM	#1
tietherope Member Member since:Sep 2007 Trading Score:1	My Sixaxis, Dualshock 3 and BD remote do not stay paired All used to work well but for about two months now when I go to start up my PS3, I cant do so with the controllers as they unpair themselves from my system everytime its turned off. Everytime I have to turn the PS3 on by hand, get out my usb cable and plug the controller in for it to be recognized. My Sony BD remote does the same thing as well. Has anyone else had this or have any idea how to fix it? It's quite inconvenient.

07-22-2008, 12:17 PM	#2
WriteSimply Blu-ray Ninja Member since:Sep 2006 Location:Kuala Lumpur, Malaysia	Call Sony and send it to be fixed. It's obviously the PS3's Bluetooth problem. fuad

07-22-2008, 12:25 PM	#4
tietherope Member Member since:Sep 2007 Trading Score:1	On that note, does anyone know if they are replacing 60GB versions with another 60GB? I dont want to lose backwards compatibility and other things the new versions do not have.

07-22-2008, 07:35 PM	#6
reiella Blu-ray Guru Member since:Dec 2006 Home Theater Gallery:1 Blu-ray collection:237 DVD collection:1	Well, do you happen to your system's serial number off the top of your head? If not, even if the resolution turns out to be RMA, you'll need to be next to your PS3. Further, unless you want to lie, you'll need to be next to the PS3 to verify, at the time of the call, that none of the seals have been broken [with or without your knowledge]. Most likly, Agent #2 couldn't hear you, and Agent #1 could well have been an accident [or it could have been trouble on your companies switch, given that you had poor signal quality on the subsequent attempt].

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