PS3 no longer plays Blu-ray or DVDs but other than that how was your day? - Blu-ray Forum

FilmmakingFiasco · 08-21-2008, 02:24 PM

I have been having a small problem for the past month or so. Sometimes, when I boot up my PS3 to watch a Blu-ray, the system would freeze. There wouldn't be the loading icon in the top right corner and I'd have to reset the PS3 via the switch in the back. If I let my PS3 sit for a while and come back, everything would be fine. In the interim, DVDs would play too even if Blu-rays didn't.

Well, now it's happening again but this time permanent. I have tried different HDMI cables, making sure 24p was turned off, trying to watch it with composite cables, using different TVs and nothing seems to work.

Once this morning, I got a Warner logo to appear on Terminator 3 but nothing else. I have tried both BD-25 and BD-50 discs.

Currently, I am using a Sony SXRD 60A2000 via 1080p plugged directly into the TV.
UPDATED I guess I left out the most crucial detail: I'm using a launch 60gb PS3.

To clarify, my PS3 loads up the XMB, plays PS3 games, downloadable games, AVI files and PS2 games. It doesn't load Blu-ray or DVD. This makes me think it's something direct with the 'movie software' more than anything else.

Would this be something possibly resolved by a reformat (I don't have a hard drive for back up) or is it more regulated to firmware?

I've tried browsing and searching for this topic but only seem to find others who don't have the right resolution settings or have 24p issues.

arush5268d · 08-21-2008, 02:29 PM

I don't have a PS3, but I love the thread title!

MacDaddyOJack · 08-21-2008, 02:32 PM

Sounds like your blu-ray diode failed. I think that is the most common failure for the PS3. If that is whats wrong with it, then you'll have to send it in.... sorry man!

Marine Mike · 08-21-2008, 02:33 PM

Quote:

Originally Posted by MacDaddyOJack

Sounds like your blu-ray diode failed. I think that is the most common failure for the PS3. If that is whats wrong with it, then you'll have to send it in.... sorry man!

There are also instructions online as to how to repair yourself as well as ordering them too. Though thats just what I've read online in this forum not from personal experience.

ADRiiAN` · 08-21-2008, 02:34 PM

Quote:

Originally Posted by MacDaddyOJack

Sounds like your blu-ray diode failed. I think that is the most common failure for the PS3. If that is whats wrong with it, then you'll have to send it in.... sorry man!

If his blu-ray diode failed, then why can he play his PS3 games?

Anyways, send it back to Sony if your still under warranty.

DavePS3 · 08-21-2008, 02:35 PM

I would try one last re-load of the last firmware. Couldn't hurt!

FilmmakingFiasco · 08-21-2008, 02:35 PM

Quote:

Originally Posted by MacDaddyOJack

Sounds like your blu-ray diode failed. I think that is the most common failure for the PS3. If that is whats wrong with it, then you'll have to send it in.... sorry man!

See, I would think that too but I'm confused on how I could possibly play PS3 games still. And if the blu-ray diode failed, I should be able to play DVDs still, which, from what I've seen of other failures (or at least their posts), can/will still work.

FilmmakingFiasco · 08-21-2008, 02:37 PM

Quote:

Originally Posted by DavePS3

I would try one last re-load of the last firmware. Couldn't hurt!

Do I just need to download the firmware again and apply it?

I guess I left out the most crucial detail: I'm using a launch 60gb PS3.

CptGreedle · 08-21-2008, 02:48 PM

Try restoring it, but it is probably a dead diode.
Usually Sony fixes these for free, but since it is a launch item, it will PROBABLY cost you $150.
Good luck either way.

And my day was fine, thank you.

MacDaddyOJack · 08-21-2008, 02:52 PM

Quote:

Originally Posted by FilmmakingFiasco

See, I would think that too but I'm confused on how I could possibly play PS3 games still. And if the blu-ray diode failed, I should be able to play DVDs still, which, from what I've seen of other failures (or at least their posts), can/will still work.

You are correct, I'm not sure how you can still play PS3 disc games..... I have no idea what's wrong here, I'll leave it to those who know more than me!

Naka · 08-21-2008, 07:53 PM

My PS3 did this last night. I popped in a Blu and it didn't recognize the disk. So I pulled out a different one and still nothing. I put in a regular DVD and it played it fine. PS3 wont' recognize or play any bluray movies. I did not try to play any PS3 games though. I called Sony and they are sending me a box to send back to them. I guess they gotta fix it, she didn't tell me what the problem could be but she did run me through resetting the PS3 to default settings which did nothing.

Anyone else with this issue send it back to Sony? Did they get it fixed for you? Is it still working ok?

Jackeroo75 · 08-21-2008, 09:28 PM

Since the PS3 is still under warranty, I would personally let sony repair it. I had the same issue unable to play blu-ray or games. I live in Seattle, WA and it took a good 13 days to get it back. I basically went to Best BUy and bought another PS3 and returned it after I recieved my old ps3 back.

Jackeroo75

arush5268d · 08-21-2008, 09:31 PM

Quote:

Originally Posted by Jackeroo75

Since the PS3 is still under warranty, I would personally let sony repair it. I had the same issue unable to play blu-ray or games. I live in Seattle, WA and it took a bad 13 days to get it back. I basically went to Best BUy and bought another PS3 and returned it after I recieved my old ps3 back.

Jackeroo75

Fixed

Hogmeister · 08-21-2008, 09:37 PM

Quote:

Originally Posted by Jackeroo75

Since the PS3 is still under warranty, I would personally let sony repair it. I had the same issue unable to play blu-ray or games. I live in Seattle, WA and it took a good 13 days to get it back. I basically went to Best BUy and bought another PS3 and returned it after I recieved my old ps3 back.

Jackeroo75

if its a launch ps3 like this guy stated i dont think it is under warranty still. i thought it was only a 1 year warranty that sony offers on the ps3 line. obviously if its under warranty definately go that route. as for 13 days i live in north eastern PA and i JUST sent my ps3 to them on monday and its already on its way back and will arrive monday monring so about a 7 day turn around for me but mine was just the drive motor dying on it (insert disc no matter what and it just wont spin up :P )

if its still under warranty hit up http://us.playstation.com/support and do their online service request thing. i was pleasantly surprised at how easy it was to get my ps3 sent back to them (they pay for shipping a box out to ya, and theres a label to ship it back next day air which is sweet)

FilmmakingFiasco · 08-21-2008, 10:24 PM

Quote:

Originally Posted by Hogmeister

if its a launch ps3 like this guy stated i dont think it is under warranty still. i thought it was only a 1 year warranty that sony offers on the ps3 line. obviously if its under warranty definately go that route. as for 13 days i live in north eastern PA and i JUST sent my ps3 to them on monday and its already on its way back and will arrive monday monring so about a 7 day turn around for me but mine was just the drive motor dying on it (insert disc no matter what and it just wont spin up :P )

if its still under warranty hit up http://us.playstation.com/support and do their online service request thing. i was pleasantly surprised at how easy it was to get my ps3 sent back to them (they pay for shipping a box out to ya, and theres a label to ship it back next day air which is sweet)

It is a launch PS3 and it is no longer under warranty. I did go ahead and give Sony a call and after talking for about 10 minutes, waiting on the phone for 15 and talking another 10, they've been nice enough to go ahead and repair it for free instead of the stated $150.00.

I've found an external hard drive and am going to back-up the contents. Luckily, my roommate has a PS3 so I shouldn't have to go through withdrawl.

THANK YOU, EVERYONE! I appreciate all your responses.

JTStarkiller · 08-22-2008, 02:29 AM

Best thread title of the month.

owa · 08-22-2008, 02:55 AM

Try deleting any files under the BD Data utility or putting the last blu-ray in the drive that worked (if you can remember which one). I've had a similiar issue twice but mine seemed to be caused by my ejecting of the disc at an unexpected time. Once I fixed it by putting the disc I had ejected back in and probably started the movie, stopped it and ejected the disc. The 2nd time it happened I just deleted the files under the BD Data utility. The issue you're having could be totally unrelated to the issue I had but the two times it happened to me, I recovered by doing what I listed.

08-21-2008, 02:24 PM	#1
FilmmakingFiasco Expert Member Member since:Jan 2007 Location:Minneapolis, MN Blu-ray collection:297 Trading Score:17	PS3 no longer plays Blu-ray or DVDs but other than that how was your day? I have been having a small problem for the past month or so. Sometimes, when I boot up my PS3 to watch a Blu-ray, the system would freeze. There wouldn't be the loading icon in the top right corner and I'd have to reset the PS3 via the switch in the back. If I let my PS3 sit for a while and come back, everything would be fine. In the interim, DVDs would play too even if Blu-rays didn't. Well, now it's happening again but this time permanent. I have tried different HDMI cables, making sure 24p was turned off, trying to watch it with composite cables, using different TVs and nothing seems to work. Once this morning, I got a Warner logo to appear on Terminator 3 but nothing else. I have tried both BD-25 and BD-50 discs. Currently, I am using a Sony SXRD 60A2000 via 1080p plugged directly into the TV. UPDATED I guess I left out the most crucial detail: I'm using a launch 60gb PS3. To clarify, my PS3 loads up the XMB, plays PS3 games, downloadable games, AVI files and PS2 games. It doesn't load Blu-ray or DVD. This makes me think it's something direct with the 'movie software' more than anything else. Would this be something possibly resolved by a reformat (I don't have a hard drive for back up) or is it more regulated to firmware? I've tried browsing and searching for this topic but only seem to find others who don't have the right resolution settings or have 24p issues. Last edited by FilmmakingFiasco; 08-21-2008 at 02:38 PM.

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08-21-2008, 02:29 PM	#2
arush5268d Banned Member since:Jan 2008 Location:Houston, TX Blu-ray collection:85	I don't have a PS3, but I love the thread title!

08-21-2008, 02:32 PM	#3
MacDaddyOJack Blu-ray Guru Member since:Sep 2007 Location:Richmond, VA PSNetwork: MacDaddyOJack Trophy Level: 12(4%) Home Theater Gallery:12 Blu-ray collection:71 Blu-ray reviews:23 Trading Score:4	Sounds like your blu-ray diode failed. I think that is the most common failure for the PS3. If that is whats wrong with it, then you'll have to send it in.... sorry man!

08-21-2008, 02:35 PM	#6
DavePS3 Blu-ray Guru Member since:Jan 2007 Location:Toronto Home Theater Gallery:56 Blu-ray reviews:1 Trading Score:1	I would try one last re-load of the last firmware. Couldn't hurt!

08-21-2008, 02:48 PM	#9
CptGreedle Blu-ray Ninja Member since:Jul 2007 Location:Sworn super-hero now services Atlanta (and suburbs). Blu-ray collection:128 Blu-ray reviews:5	Try restoring it, but it is probably a dead diode. Usually Sony fixes these for free, but since it is a launch item, it will PROBABLY cost you $150. Good luck either way. And my day was fine, thank you.

08-21-2008, 07:53 PM	#11
Naka Member Member since:Dec 2007	My PS3 did this last night. I popped in a Blu and it didn't recognize the disk. So I pulled out a different one and still nothing. I put in a regular DVD and it played it fine. PS3 wont' recognize or play any bluray movies. I did not try to play any PS3 games though. I called Sony and they are sending me a box to send back to them. I guess they gotta fix it, she didn't tell me what the problem could be but she did run me through resetting the PS3 to default settings which did nothing. Anyone else with this issue send it back to Sony? Did they get it fixed for you? Is it still working ok?

08-21-2008, 09:28 PM	#12
Jackeroo75 Active Member Member since:Nov 2007	Since the PS3 is still under warranty, I would personally let sony repair it. I had the same issue unable to play blu-ray or games. I live in Seattle, WA and it took a good 13 days to get it back. I basically went to Best BUy and bought another PS3 and returned it after I recieved my old ps3 back. Jackeroo75

08-22-2008, 02:29 AM	#16
JTStarkiller Power Member Member since:Aug 2007 Location:Austin, TX DVD collection:69 Trading Score:17	Best thread title of the month.

08-22-2008, 02:55 AM	#17
owa Blu-ray Knight Member since:Apr 2007 Blu-ray reviews: 96	Try deleting any files under the BD Data utility or putting the last blu-ray in the drive that worked (if you can remember which one). I've had a similiar issue twice but mine seemed to be caused by my ejecting of the disc at an unexpected time. Once I fixed it by putting the disc I had ejected back in and probably started the movie, stopped it and ejected the disc. The 2nd time it happened I just deleted the files under the BD Data utility. The issue you're having could be totally unrelated to the issue I had but the two times it happened to me, I recovered by doing what I listed.

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