Re: Amazon Returns & Collect+ - Blu-ray Forum

chip75 · 11-15-2012, 02:58 AM

I just took a look at a returns label I printed out the other day and I noticed it was for a Collect+ drop off point and not the Post Office. As usual the nearest point is miles away and a lot further than our 'local' Post Office. They all seem to be on busy roads with little parking as well!

It seems odd Amazon have dropped the postage option completely (although I assume it's a cost thing), I hope their level of service isn't about to drop along with it.

The drop-off seems straight-forward but has anyone been sent out of their way because of this new method?

mattyl149 · 11-15-2012, 06:57 AM

If Amazon are sending you a replacement item then they use Collect + for people to return the faulty item. If you just want a refund then it is the usual Royal Mail option

It is a bit of a pain as not every newsagents offers the service. The one by me stopped earlier this year, so I have to go to the Bull Ring in Birmingham during my lunchbreak. I have had returned items go missing, but as the tracking information shows as soon as it is scanned and you also get a receipt, if Amazon subsequently charge you for the item, then you have more than enough proof

By the way, they also give you the option to pay the return postage costs which they will refund if you don't want to use Collect + and prefer to use the post office. This is a standard option as not everyone has a printer so therefore not everyone can print a label off

They don't get the item back as quick via Collect +, but as this is not used to return items for refunds and they allow a reasonable amount of time for the item to reach them, then this should never be a problem

Blu Lemmy · 11-15-2012, 08:14 AM

Chips, I had the same thing the other day, the nearest collect+ point to me is about 10 miles, I emailed them and said such, they sent me a link to print off royal mail postage labels

chip75 · 11-15-2012, 03:41 PM

Thanks for the information guys.

Luckily my Dad is going passed one a few miles away tomorrow but in future I'll do what Blu Lemmy suggested and ask for a returns label.

11-15-2012, 02:58 AM	#1
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:229 Trading Score:9	Re: Amazon Returns & Collect+ I just took a look at a returns label I printed out the other day and I noticed it was for a Collect+ drop off point and not the Post Office. As usual the nearest point is miles away and a lot further than our 'local' Post Office. They all seem to be on busy roads with little parking as well! It seems odd Amazon have dropped the postage option completely (although I assume it's a cost thing), I hope their level of service isn't about to drop along with it. The drop-off seems straight-forward but has anyone been sent out of their way because of this new method?

11-15-2012, 06:57 AM	#2
mattyl149 Blu-ray Samurai Top contributor Member since:Oct 2011 Location:Old Hill, West Midlands 4K collection:494 Blu-ray collection:8413 DVD collection:1045 Digital collection:133 Blu-ray reviews:1	If Amazon are sending you a replacement item then they use Collect + for people to return the faulty item. If you just want a refund then it is the usual Royal Mail option It is a bit of a pain as not every newsagents offers the service. The one by me stopped earlier this year, so I have to go to the Bull Ring in Birmingham during my lunchbreak. I have had returned items go missing, but as the tracking information shows as soon as it is scanned and you also get a receipt, if Amazon subsequently charge you for the item, then you have more than enough proof By the way, they also give you the option to pay the return postage costs which they will refund if you don't want to use Collect + and prefer to use the post office. This is a standard option as not everyone has a printer so therefore not everyone can print a label off They don't get the item back as quick via Collect +, but as this is not used to return items for refunds and they allow a reasonable amount of time for the item to reach them, then this should never be a problem Last edited by mattyl149; 11-15-2012 at 07:00 AM.

11-15-2012, 08:14 AM	#3
Blu Lemmy Blu-ray Champion Top contributor Member since:Jun 2011 Location:On my sofa 4K collection:21 Blu-ray collection:837 DVD collection:226 Prime collection:2 Blu-ray reviews:8 Trading Score:3	Chips, I had the same thing the other day, the nearest collect+ point to me is about 10 miles, I emailed them and said such, they sent me a link to print off royal mail postage labels

11-15-2012, 03:41 PM	#4
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:229 Trading Score:9	Thanks for the information guys. Luckily my Dad is going passed one a few miles away tomorrow but in future I'll do what Blu Lemmy suggested and ask for a returns label.

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