BD-1200 very unhappy please read

[Rodine]

I have had a BD-1200 blue ray player for some time now... i have had nothing but problems with it. some blu ray disc's it wont even play. I have done a successful software update 2 times before in the past. Tonight i tried to watch the new indiana jones on blu ray.. it lost signal and i had to restart the player on 2 different occasions. So i decided to check to see if there was a software update available. which there was. i downloaded it and burned it to a dvd/r disc... i put it into the player and it confirmed the update and came to the compare versions screen... at the top of the screen it said to remove the disc from the tray.. since the tray had opened at this point i removed the disc.. then pushed enter.. the tray then closed.. and the player sat for 45 min saying CD/up on the display. nothing was happening. so i shut the power off and turned it back on thinking the directions had to be wrong.. the updated software was on the disc.. why would it tell me to take it out before i had even installed the software on the player.. well now it is a paperweight. it turns on says hello.. but will do nothing else.. the tray will not open.. it will not do anything..

Does anyone have any suggestions? I followed the update proceedure to a T.. i feel that the procedure has to be wrong.. it makes no sense to take the disc out before the player has been updated. I really hope i just did not get screwed out of $250

thanks in advance.

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Originally Posted by Rodine

I have had a BD-1200 blue ray player for some time now... i have had nothing but problems with it. some blu ray disc's it wont even play. I have done a successful software update 2 times before in the past. Tonight i tried to watch the new indiana jones on blu ray.. it lost signal and i had to restart the player on 2 different occasions. So i decided to check to see if there was a software update available. which there was. i downloaded it and burned it to a dvd/r disc... i put it into the player and it confirmed the update and came to the compare versions screen... at the top of the screen it said to remove the disc from the tray.. since the tray had opened at this point i removed the disc.. then pushed enter.. the tray then closed.. and the player sat for 45 min saying CD/up on the display. nothing was happening. so i shut the power off and turned it back on thinking the directions had to be wrong.. the updated software was on the disc.. why would it tell me to take it out before i had even installed the software on the player.. well now it is a paperweight. it turns on says hello.. but will do nothing else.. the tray will not open.. it will not do anything..

Does anyone have any suggestions? I followed the update proceedure to a T.. i feel that the procedure has to be wrong.. it makes no sense to take the disc out before the player has been updated. I really hope i just did not get screwed out of $250

thanks in advance.

If the 1200 is like the 1400 and 1500, it shouldnt have ejected the disc until after the update!

[Rodine]

Originally Posted by HOME THEATRE ADDICT!

If the 1200 is like the 1400 and 1500, it shouldnt have ejected the disc until after the update!

i have no idea. all i know is i thought i was being overly cautious.. i printed out the directions on my desktop computer up stairs and took both the burned CD/RW (typo above) and the directions down to my tv... i followed the directions on the screen and on the paper.. i inserted the disc.. closed the tray and it took a couple minutes to come up with the compare versions screen.. where it shows the version of the update and the version on the player currently and asks you if you want to continue the update... but on that same screen in parenthesis it said to remove the disc from the tray.. it didnt make sense to me but i followed the directions, then click enter on my remote. the tray closed and it sat for 45 min.. nothing happend other than what i typed above.. now i have a paperweight.

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Originally Posted by Rodine

i have no idea. all i know is i thought i was being overly cautious.. i printed out the directions on my desktop computer up stairs and took both the burned CD/RW (typo above) and the directions down to my tv... i followed the directions on the screen and on the paper.. i inserted the disc.. closed the tray and it took a couple minutes to come up with the compare versions screen.. where it shows the version of the update and the version on the player currently and asks you if you want to continue the update... but on that same screen in parenthesis it said to remove the disc from the tray.. it didnt make sense to me but i followed the directions, then click enter on my remote. the tray closed and it sat for 45 min.. nothing happend other than what i typed above.. now i have a paperweight.

I am guessing the player f^%*#d up. It should have kept the disc in until after the update. Mine always have, it wouldnt have recognized the update if you didnt do it correctly!

[Blu Titan]

Originally Posted by HOME THEATRE ADDICT!

I am guessing the player f^%*#d up. It should have kept the disc in until after the update. Mine always have, it wouldnt have recognized the update if you didnt do it correctly!

I agree with your analysis...the disc should have remained until the update was finished. The player would have automatically ejected the disc.

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Originally Posted by Blu Titan

I agree with your analysis...the disc should have remained until the update was finished. The player would have automatically ejected the disc.

That what mine have done. Another Samsung lemon!!!

[Rodine]

so i guess my fear is correct. I have a $300 paperweight.. because samsung can not translate their procedures correctly to english. great..

well so what friggen player to i purchase that does not cost an arm and a leg, that i will not have to update every month just to play a dvd and enjoy my sunday evening.. obvously i am no longer enjoying my sunday evening with popcorn and a movie...

[mr peepers]

heh, i like how the price jumped from 250$ in the original post to 300$ in the latest.

i dont know if you're going to be able to find a player that does not require some sort of firmware update from time to time since blu-ray is obviously still coming out with new features, codecs, bd live stuff and what not.

[krisjan]

It is normal for the player to do a tray open after it loads the data from the FW update. When that happens you are to remove the disc from the tray and then WAIT UNTIL THE FW UPDATE COMPLETES AND THE UNIT SHUTS ITSELF OFF. You should not have pushed the tray close button. This procedure is clearly explained in the instructions. You may have bricked the player - but maybe not.

Try this. Unplug the unit for a couple of minutes. Plug it back in and turn the unit on. Wait for it to reach a stable state and then press and hold for about 5 seconds the chapter forward button on the front panel of the player (NOT the remote). This will do a factory reset on the unit. Perhaps that will get it unbricked. Here's the text from the owners manual on a reset:

"Press the chapter forward/skip button (on front panel) for more than
5 seconds with no disc inside. All settings including the
password will revert to the factory settings. Don't use
this unless absolutely necessary."

I wish you luck. In the future, make sure you read through the update instructions carefully - it can help avoid disasters.

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Originally Posted by krisjan

It is normal for the player to do a tray open after it loads the data from the FW update. When that happens you are to remove the disc from the tray and then WAIT UNTIL THE FW UPDATE COMPLETES AND THE UNIT SHUTS ITSELF OFF. You should not have pushed the tray close button. This procedure is clearly explained in the instructions. You may have bricked the player - but maybe not.

Try this. Unplug the unit for a couple of minutes. Plug it back in and turn the unit on. Wait for it to reach a stable state and then press and hold for about 5 seconds the chapter forward button on the front panel of the player (NOT the remote). This will do a factory reset on the unit. Perhaps that will get it unbricked. Here's the text from the owners manual on a reset:

"Press the chapter forward/skip button (on front panel) for more than
5 seconds with no disc inside. All settings including the
password will revert to the factory settings. Don't use
this unless absolutely necessary."

I wish you luck. In the future, make sure you read through the update instructions carefully - it can help avoid disasters.

I re read his post and he didnt say he closed the tray, it closed on its own! Either way, problem solved for sure now!

[Sonny]

I have , or had every Sammy BD player & there all JUNK! (Even the 1500) I'm surprised it didn't come in 100 pieces....

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Originally Posted by Sonny

I have , or had every Sammy BD player & there all JUNK! (Even the 1500) I'm surprised it didn't come in 100 pieces....

[mdabb]

I know there is a code you can type on the remote to lock/unlock the tray. I don't remember it off hand but it's definitely too late now.

All I know is I have never had a problem with updating the FW by using the LAN connection.

[krisjan]

Originally Posted by HOME THEATRE ADDICT!

I re read his post and he didnt say he closed the tray, it closed on its own! Either way, problem solved for sure now!

Here's what he said: "since the tray had opened at this point i removed the disc.. then pushed enter.. the tray then closed.. "

He pushed "enter" - which is not part of the instructions. That disrupted the FW update process. He probably could have restored it with the procedure I provided but it's too late now. It is ironic that he asked for help and then when I provided it, he insults me. He got what he deserved.

[obiwopkenobi62]

Originally Posted by Rodine

so i guess my fear is correct. I have a $300 paperweight.. because samsung can not translate their procedures correctly to english. great..

well so what friggen player to i purchase that does not cost an arm and a leg, that i will not have to update every month just to play a dvd and enjoy my sunday evening.. obvously i am no longer enjoying my sunday evening with popcorn and a movie...

Sorry to hear about the problem you're having. I would suggest getting a PS3. All around best Bluray player available and does much more too. When everyone posts about having problems with their standalones, the PS3 has no problems. I have had no problems with updates or playing blurays to date.

[badboi]

What happened to the pic he posted last night where he lost his nut and broke it into all those pieces? Now that was better than anything on television last night.

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Originally Posted by krisjan

Here's what he said: "since the tray had opened at this point i removed the disc.. then pushed enter.. the tray then closed.. "

He pushed "enter" - which is not part of the instructions. That disrupted the FW update process. He probably could have restored it with the procedure I provided but it's too late now. It is ironic that he asked for help and then when I provided it, he insults me. He got what he deserved.

Well then I dont know why he pushed enter then. It seems like you do have to push it at some point when it asks if you want to upgrade current FW to the new FW. Maybe he did screw it up. I just follow the on screen instructions and its worked every time. I can guarantee it wont need any future updates!!!

[HDPlasma]

Looks like he did everything right EXCEPT turning off the player to soon.
If in doubt, leave the player on for a MINIMUM of 2 hours if it does not power off by itself to assure that it's done.

On one of my older updates, the unit did not reset and I waited 2 hours before I pulled the plug.
Lucky, it was done but for some reason did not automatically power down.
This was the first time I did an update with the player connected to my HDTV via the HDMI connection.
All previous updates were done using a CRT with component connections so I can see the update progress.
*HDMI output blanks out the screen during the FW update process.

Samsung should update their FW update procedure to indicate the correct approximate update time, which is well beyond 4-5 minutes.

Above screen shows up and you
will also see “ CD-UP ” on FLT
display.

It takes about 4~5 minutes to
complete the update.

The screen and the power will be
goes off automatically.

1200 FW update procedure

.