Cracked Disc - Blu-ray Forum

Kessel Run · 01-19-2009, 11:20 AM

So i'm trying to get disc one of planet earth out of that stupid case, i'm lifting from the edges because the button in the middle does absolutely nothing, and then the disc cracks. It is now useless and will not play. I'm not very happy about it at all. Do you think they will send me a new disc?

Has this happened with anybody else?

poogie · 01-19-2009, 12:12 PM

You can always check their return policy. Usually, they won't give you hard time as long as you're getting the same thing.

sonnyworld85 · 01-19-2009, 12:29 PM

Quote:

Originally Posted by poogie

You can always check their return policy. Usually, they won't give you hard time as long as you're getting the same thing.

Exactly, as long as it's an exchange for the exact same thing, you're fine.

DrinkMore · 01-19-2009, 01:16 PM

I always fear this same situation. Over the years I have had some stubborn discs and I am still waiting for this to happen to me. It is scary to see a disc literally bend up an inch before it releases from the spindle. Even when your doing it right!

So far, no issues with blu's yet.

NJ_RAMS_FAN · 01-19-2009, 01:19 PM

Quote:

Originally Posted by DrinkMore

I always fear this same situation. Over the years I have had some stubborn discs and I am still waiting for this to happen to me. It is scary to see a disc literally bend up an inch before it releases from the spindle. Even when your doing it right!

So far, no issues with blu's yet.

+1.. Happened to me with planet earth. One of them was stuck on the clip. I almost cracked.

now i know to take it easy on it.

VinnAY · 01-19-2009, 01:23 PM

Quote:

Originally Posted by yoink_69

So i'm trying to get disc one of planet earth out of that stupid case, i'm lifting from the edges because the button in the middle does absolutely nothing, and then the disc cracks. It is now useless and will not play. I'm not very happy about it at all. Do you think they will send me a new disc?

Has this happened with anybody else?

you broke it, why should you be provided a replacement?

DrinkMore · 01-19-2009, 01:26 PM

Quote:

Originally Posted by VinnAY

you broke it, why should you be provided a replacement?

Go away.

micks_address · 01-19-2009, 01:55 PM

well technically you could say its a defective product if it wouldnt come out of the case intact...

Quote:

Originally Posted by VinnAY

you broke it, why should you be provided a replacement?

HDPlasma · 01-19-2009, 02:13 PM

Quote:

Originally Posted by yoink_69

So i'm trying to get disc one of planet earth out of that stupid case, i'm lifting from the edges because the button in the middle does absolutely nothing, and then the disc cracks. It is now useless and will not play. I'm not very happy about it at all. Do you think they will send me a new disc?

Has this happened with anybody else?

In the future if the disc does not pop out with ease, pull up slightly and turn the disc to pop it out.

Nielsb90 · 01-19-2009, 03:41 PM

2 days ago I received my copy of The Guard Post and a piece of the disc was missing!

I have NO idea how this happened, since I didn't find the missing piece! Looks like its about to crack more too

I wrote them a mail about the problem, and I attatched the photo..

Edit: Sorry! Large photo

Blu Titan · 01-19-2009, 03:57 PM

Quote:

Originally Posted by VinnAY

you broke it, why should you be provided a replacement?

I disagree. There was fault with the disc, the holder, or the manner on which the disc was mounted in the case. Why should the buyer end up losing out?

Twankies08 · 01-19-2009, 04:21 PM

Quote:

Originally Posted by Blu Titan

I disagree. There was fault with the disc, the holder, or the manner on which the disc was mounted in the case. Why should the buyer end up losing out?

I agree especially as much as Planet Earth cost they should at
least let you exchange it with no questions asked

Teabaggins · 01-19-2009, 04:31 PM

I think you weaklings need to work out your button pressing fingers a bit

dj02bothell · 01-19-2009, 04:33 PM

Quote:

Originally Posted by VinnAY

you broke it, why should you be provided a replacement?

jeez, im sure you wouldn't be happy spending $60 on a blu ray and it breaks because of the case holder. To the OP, i think you should tell them the disc was already broken and inside and just ask for the same replacement disc, it worked for me before when i bought a blu ray and the disc wouldn't play.

peter008 · 01-19-2009, 10:23 PM

i bought the dark knight recently, came back home and tried to take the disc with the extras out of the case and i broke it in two pieces, so i went back to the store and they agreed to exchange it without any problem.

McCrutchy · 01-19-2009, 10:26 PM

If anybody has anymore pictures of cracked discs that would be cool to see them...kind of like Blu-ray Disc S&M.

PreciseDisarray · 01-19-2009, 10:39 PM

Quote:

Originally Posted by McCrutchy

If anybody has anymore pictures of cracked discs that would be cool to see them...kind of like Blu-ray Disc S&M.

"you've been a naughty blu-ray.."

John Dorian · 01-19-2009, 11:11 PM

Quote:

Originally Posted by VinnAY

you broke it, why should you be provided a replacement?

because the store will get their money back for the movie, and the consumer will get what s/he paid for.

Zyclone · 01-20-2009, 03:43 AM

Quote:

Originally Posted by Teabaggins

I think you weaklings need to work out your button pressing fingers a bit

the thing is there a hub in the center but it does'nt work as a button you can't push down on it to remove the disc since it does'nt move , its quite tricky to remove the disc

nycomet · 01-20-2009, 03:51 AM

Never...

Ever...

pull out your disc with force!

If the center hole is too tight or the prong is too big you simply have to be very gentle and slowly guide the disc off the spindle. If it feels like it is stuck, try twirling the disc around the shaft of the prong while it is still mounted to it. It might loosen up a bit after several rotations. Try gripping your prong between your fingers to pinch it in a tad.

Whatever you do, do not manhandle your disc and try to rip a tight hole off a hard prong! The plastic can be stiff. It isn't worth a cracked disc.

01-19-2009, 11:20 AM	#1
Kessel Run Senior Member Member since:Dec 2008 Location:Newfoundland & Labrador, Canada 4K collection:181 Blu-ray collection:564 Blu-ray reviews:4 Trading Score:4	Cracked Disc So i'm trying to get disc one of planet earth out of that stupid case, i'm lifting from the edges because the button in the middle does absolutely nothing, and then the disc cracks. It is now useless and will not play. I'm not very happy about it at all. Do you think they will send me a new disc? Has this happened with anybody else?

01-19-2009, 03:41 PM	#10
Nielsb90 Blu-ray Ninja Top ranked HT gallery Member since:Aug 2008 Location:Denmark Home Theater Gallery:38 4K collection:111 Blu-ray collection:1069 DVD collection:17 Trading Score:10	2 days ago I received my copy of The Guard Post and a piece of the disc was missing! I have NO idea how this happened, since I didn't find the missing piece! Looks like its about to crack more too I wrote them a mail about the problem, and I attatched the photo.. Edit: Sorry! Large photo Last edited by Nielsb90; 01-19-2009 at 03:43 PM.

01-20-2009, 03:51 AM	#20
nycomet Blu-ray Knight Top contributor Member since:Dec 2007 Location:Long Island, NY, USA ; I enjoy watching 3D blu-rays; 41 Blufans steels so far Home Theater Gallery:11 Blu-ray collection:1344 DVD collection:55 Digital collection:246 Blu-ray reviews:40 Trading Score:343	Never... Ever... pull out your disc with force! If the center hole is too tight or the prong is too big you simply have to be very gentle and slowly guide the disc off the spindle. If it feels like it is stuck, try twirling the disc around the shaft of the prong while it is still mounted to it. It might loosen up a bit after several rotations. Try gripping your prong between your fingers to pinch it in a tad. Whatever you do, do not manhandle your disc and try to rip a tight hole off a hard prong! The plastic can be stiff. It isn't worth a cracked disc. Last edited by nycomet; 01-21-2009 at 12:45 AM.

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01-19-2009, 12:12 PM	#2
poogie Active Member Member since:Sep 2008 Home Theater Gallery:41 Blu-ray collection:244	You can always check their return policy. Usually, they won't give you hard time as long as you're getting the same thing.

01-19-2009, 01:16 PM	#4
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	I always fear this same situation. Over the years I have had some stubborn discs and I am still waiting for this to happen to me. It is scary to see a disc literally bend up an inch before it releases from the spindle. Even when your doing it right! So far, no issues with blu's yet.

01-19-2009, 04:31 PM	#13
Teabaggins Blu-ray Samurai Member since:Aug 2008	I think you weaklings need to work out your button pressing fingers a bit

01-19-2009, 10:23 PM	#15
peter008 Senior Member Member since:Nov 2008 4K collection:1 Blu-ray collection:1305	i bought the dark knight recently, came back home and tried to take the disc with the extras out of the case and i broke it in two pieces, so i went back to the store and they agreed to exchange it without any problem.

01-19-2009, 10:26 PM	#16
McCrutchy Contributor Top contributor Member since:Dec 2008 Location:East Coast, USA Home Theater Gallery:2 4K collection:1263 Blu-ray collection:6773 DVD collection:253 Blu-ray reviews: 5 Trading Score:17	If anybody has anymore pictures of cracked discs that would be cool to see them...kind of like Blu-ray Disc S&M.

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