XBox repair process leaves gamers in a fix

[JToddler]

Top headlines

Some customers who send their consoles in for warranty repair are unhappy with long return times, inadequate fixes and poor customer service.

http://news.com.com/Xbox+repair+proc...ht&tag=nl.e433

[Shin-Ra]

I don't know if SCEA do this but SCEE customer service will actually send a courier to pick up your broken system and drop off a replacement at the same time. You arrange the date on the phone so it's easy to plan when you should be home for the swap.

[Dadds]

^ That is awesome.

[JToddler]

I coudn't resist to post that article, I just had to! LOL PEACE

[joeorc]

Xbox 360 owner Mike Vail blogged about his experience with the Xbox warranty repair on his personal Web site, beginning July 5 when he saw the first ominous glimmer of the flashing red lights, until July 26 when he received his replacement Xbox.

He complained that Microsoft didn't fix the console he sent to them. "They just gave me a new one. How does that work? I would understand if the manufacturer's date on the one I got back was a month old or something around there but it wasn't. It was four months older then the one I sent in," he wrote two days after receiving a console back from Microsoft.

Mcullen, whose box took two months to arrive back at his doorstep, was even less pleased. He said that instead of his console, which was 7 months old when it broke in mid-May, he got back a year-old Xbox with a broken disc drive.

[shido]

Originally Posted by joeorc

Xbox 360 owner Mike Vail blogged about his experience with the Xbox warranty repair on his personal Web site, beginning July 5 when he saw the first ominous glimmer of the flashing red lights, until July 26 when he received his replacement Xbox.

He complained that Microsoft didn't fix the console he sent to them. "They just gave me a new one. How does that work? I would understand if the manufacturer's date on the one I got back was a month old or something around there but it wasn't. It was four months older then the one I sent in," he wrote two days after receiving a console back from Microsoft.

Mcullen, whose box took two months to arrive back at his doorstep, was even less pleased. He said that instead of his console, which was 7 months old when it broke in mid-May, he got back a year-old Xbox with a broken disc drive.

Yea that's Microsoft for you. I sent in a 360 manufactured in July 06 for repair, and got a "new" one back, which was manufactured in August 06. Meaning the possibility of my 360 dying again is very high.

[JTK]

Originally Posted by Shin-Ra

I don't know if SCEA do this but SCEE customer service will actually send a courier to pick up your broken system and drop off a replacement at the same time. You arrange the date on the phone so it's easy to plan when you should be home for the swap.

Amazing!