JBHifi.co.au unable to complete online order

[malcy30]

Trying to buy some items in their 20% off promotion but keep on being stopped and unable to complete order.

Have been customer for years (am based in UK) and regularly purchase from them, including in the last promotional period at start of the year.

However this time after you enter all details and payment so click to complete, it fails and says the item in the basket is no longer available and I have not been charged.

This applies no matter what title is in basket and also when both trying to pay with credit card or PayPal.

Is anyone else having problems ?

[Lavochkn]

Seems a few people have this issue.

Strange though, I just placed an order (credit card, VISA) and it went through okay. My order had a mix of IN STOCK items and LIMITED STOCK items.

I had this issue a few weeks ago. I emptied my cart, added the items back and it worked. No idea why. Maybe try that?

I think all you can do is contact them.. which they don't make very easy (you'll need to use an AUS postcode - 3000 for Melbourne). They often take a while to reply. Hopefully they can solve your problem before the promotion is over, or at least honor it for you even if it ends before the issue is resolved.

[AndyB1973]

I wanted to order a title too in the promotion, said it can't be delivered to my address (I'm in UK too) yet I can't see any reason (aside from limited stock, but others are listed the same and I could checkout with those) why this is?

[stevo4264]

At this stage it seems like it's a problem with the firefox engine and a JBHIFI issue, if you need to place an order I would suggest another browser for the time being,(so don't use waterfox, or palemoon) I finally got a reply from JB so hopefully I can get through to someone in their IT department and try and sort the issue out

Edit....

Could anyone who has had problems please send me a pm with what browser you are using and version number etc, it will give me more info to pass along and hopefully solve this problem

[malcy30]

Originally Posted by stevo4264

At this stage it seems like it's a problem with the firefox engine and a JBHIFI issue, if you need to place an order I would suggest another browser for the time being,(so don't use waterfox, or palemoon) I finally got a reply from JB so hopefully I can get through to someone in their IT department and try and sort the issue out

Edit....

Could anyone who has had problems please send me a pm with what browser you are using and version number etc, it will give me more info to pass along and hopefully solve this problem

Well for me it fails with both Safari 11.2 on iPad and iPhone and with IE on my laptop.

[malcy30]

Originally Posted by malcy30

Well for me it fails with both Safari 11.2 on iPad and iPhone and with IE on my laptop.

Just tried with Chrome as well no luck.
Looks like they have some serious problems with their IT.

[stevo4264]

If anyone is still interested, it seems the problems with placing orders with Firefox, Palemoon, waterfox, basically all firefox engines is now fixed.

I tried with firefox and Palemoon and I managed to get through to the payment page, that's the first time for me since December last year

[drush9999]

Originally Posted by malcy30

Trying to buy some items in their 20% off promotion but keep on being stopped and unable to complete order.

Have been customer for years (am based in UK) and regularly purchase from them, including in the last promotional period at start of the year.

However this time after you enter all details and payment so click to complete, it fails and says the item in the basket is no longer available and I have not been charged.

This applies no matter what title is in basket and also when both trying to pay with credit card or PayPal.

Is anyone else having problems ?

I posted a similar thread last year, got the exact same message. Haven't ordered from them since. Their loss.