PlanetAxel Question

[geoffc]

Hi

Ordered two Criterion Chaplin BD's yesterday, both showing 'In Stock' one is showing now as 'pending' the other as 'verifying stock in LA warehouse'

as these are back catalogue stock items (not pre-orders) I was wondering if anybody else had experienced a delay like this? and when could I expect them to ship?

[Steve290886]

Originally Posted by geoffc

Hi

Ordered two Criterion Chaplin BD's yesterday, both showing 'In Stock' one is showing now as 'pending' the other as 'verifying stock in LA warehouse'

as these are back catalogue stock items (not pre-orders) I was wondering if anybody else had experienced a delay like this? and when could I expect them to ship?

Probably not much help as I haven't used PlanetAxel, but I did use DVDWorldUSA the other week and my order was on "Pending" for about 2-4 days (I ordered over a weekend) before it changed to Dispatched. I think its maybe just their way of doing things instead of the "processing" and "packing" you get at places like Play.

Hopefully someone who has used them can help you out

[demiscy]

they will delay your order for as long as they can.
since they already have your money.
once my order was delayed 15 days and they kept saying sorry through the status
and the item was still showing as IN STOCK! They didnt even bother to change the status for other potential buyers

[Indiana Jones]

My last few orders for instock titles have taken 2 days to ship.

[BigNickUK]

BluBastard specialise is Criterions and are based in the UK so despatch from here. Just as a suggestion

http://www.blubastard.com/

[micks_address]

have had nothing but good experiences with axelmusic (planetaxel) they are a bit pricey.. they usually ship a week or so prior to street date for new releases...

[Hucksta G]

Used Planet Axel once and that was over 25 days ago and my item has not arrived.

[Simon_LDT]

I've found Axel to be the best when importing US/Canadian titles and want to guarantee no customs charges (they ship within the UK).

Ordered from them many times and they keep you updated with every bit of info you'll ever need. I find their service to be exceptional.

[nekromantik]

Originally Posted by Simon_LDT

I've found Axel to be the best when importing US/Canadian titles and want to guarantee no customs charges (they ship within the UK).

Ordered from them many times and they keep you updated with every bit of info you'll ever need. I find their service to be exceptional.

agree 100%

they have had a issue with the new york warehouse so orders got delayed but that is the only problem i ever had in 4 years

customer service is excellent

just give them a email if your concerned. if your status says checking stock at warehouse it means it will be shipped in 24 hours.

[kandraks]

I also ordered a title this last Saturday which was in stock, but it still says "Order registered".

I have used PlanetAxel before many times and can also confirm that their service is great. Maybe it's just some temporary delay in their system for some reason.

[Flash78]

Hmm strange from the LA warehouse it usely ship rather quick.

[Brvtality]

Originally Posted by BigNickUK

BluBastard specialise is Criterions and are based in the UK so despatch from here. Just as a suggestion

http://www.blubastard.com/

Bit pricey but can see how they'd be useful.

[geoffc]

strange indeed-hope its not another company hitting the buffers-I've just sent an e-mail to their customer service dept

would also suggest to kandraks to do the same

have heard blubastard are a bit unreliable, don't know how true this is, no stock status on their site is there?

[nekromantik]

axel will reply to emails in 24 hours

dont worry though it is probably a temp issue.

[demiscy]

after Axelmusic was sold to a perfumes company, they changed a lot of their ways.
including customer service.

[insomniac013]

Blubastard is a great site (free shipping, yay!) but once in a while things seem to go haywire for them: I ordered "Batman: Under The Red Hood" on June 30th and JUST TODAY have they begun "preparing it"... I did get a £3 voucher as an apology, but it's still incredibly annoying having to wait a almost month in order to get a Blu Ray. Also you can wait a up to a weeks time before they respond to your email!

Axelmusic is also great, in fact very great! Great customer service, great packaging, it's all good but in the end i tend to use whoever's cheaper...

[geoffc]

Anybody used HD Movie source

http://www.hdmoviesource.com/

understand they are british owned but operate out of the US

[jonno394]

My most recent order with axel was on 8th July 2011. One item was in stock, one was 0-3 days availability. I had them shipped in one package so I had to wait for second BD to come into stock.

My items shipped on the 11th July and I recieved them on 15th July. I will definitely use them again but only as long as they are cheaper than amazon.ca

[geoffc]

Both my discs are showing as 'In Stock'

[kandraks]

Originally Posted by geoffc

strange indeed-hope its not another company hitting the buffers-I've just sent an e-mail to their customer service dept

would also suggest to kandraks to do the same

have heard blubastard are a bit unreliable, don't know how true this is, no stock status on their site is there?

I've just got an e-mail from PlanetAxel that my order has been completed and shipped. I hope yours will be too very soon if it hasn't already!