Play.com Steelbook terms and conditions changed. - Blu-ray Forum

dirkblack · 05-21-2013, 01:14 PM

Thought I would give everyone a heads up, I had a phone call with Play.com earlier over monies being taken from my Account 2 months early.

I had ordered the G I Joe Steelbook from the Entertainment Store.

I was told that from now on Play.com will take the money Early, Hold onto it, and then at the time of Dispatch, only then do they pass it on to the 3rd Party Seller.

When I told her that is not what the terms and conditions stated, I was simply told "they have now Changed"

Just thought I would let the members know, just in case you didn't have the available funds in your Accounts.

mrpants · 05-21-2013, 01:37 PM

I tend to avoid places that take the money before dispatch...

dirkblack · 05-21-2013, 01:38 PM

Quote:

Originally Posted by mrpants

I tend to avoid places that take the money before dispatch...

Well up until today, as far as I was concerned, they didn't.

Obviously wont be using them again.

Blu Lemmy · 05-21-2013, 01:38 PM

Play = Great seller, since Rakuten took over = Shite seller

YoreLore · 05-21-2013, 01:40 PM

Any idea when it changed? I bought some things from Entertainment Store last week and the money didn't come out until dispatch.

BigNickUK · 05-21-2013, 01:41 PM

Quote:

Originally Posted by YoreLore

Any idea when it changed? I bought some things from Entertainment Store last week and the money didn't come out until dispatch.

End of last week I believe as they took money for GI Joe on the 18th

dirkblack · 05-21-2013, 01:41 PM

Quote:

Originally Posted by YoreLore

Any idea when it changed? I bought some things from Entertainment Store last week and the money didn't come out until dispatch.

No idea, I was clinging to the possibility it was a mistake, but the girl I spoke to seemed definite that this was now the case.

Blu Lemmy · 05-21-2013, 01:48 PM

I had two on order (only cancelled them today) and none of my money was taken....seems odd

cudzndrips · 05-21-2013, 01:58 PM

Just checked my pre orders for G.I. Joe and Hansel and Gretell and they still say pre-ordered, no payments taken yet.

dirkblack · 05-21-2013, 02:03 PM

Quote:

Originally Posted by cudzndrips

Just checked my pre orders for G.I. Joe and Hansel and Gretell and they still say pre-ordered, no payments taken yet.

I have e mailed Entertainment store themselves, to see if they can shed any light on it.

malcy30 · 05-22-2013, 11:05 AM

Is it related to when we ordered ? as the OP said T&C had only recently changed.

I ordered immediately it was listed and have not yet been charged.

Were those already charged later orders ?

dirkblack · 05-22-2013, 11:51 AM

Quote:

Originally Posted by malcy30

Is it related to when we ordered ? as the OP said T&C had only recently changed.

I ordered immediately it was listed and have not yet been charged.

Were those already charged later orders ?

No, I ordered immediately, Day One, 10th May, money was taken out on the 18th.

blucraig · 05-22-2013, 06:17 PM

as of 5.30pm Wednesday No money has been taken from my account

ordered within 2hrs of it going up

05-21-2013, 01:14 PM	#1
dirkblack Blu-ray Guru Member since:Oct 2008 4K collection:160 Blu-ray collection:1150 DVD collection:14 Blu-ray reviews:1 Trading Score:2	Play.com Steelbook terms and conditions changed. Thought I would give everyone a heads up, I had a phone call with Play.com earlier over monies being taken from my Account 2 months early. I had ordered the G I Joe Steelbook from the Entertainment Store. I was told that from now on Play.com will take the money Early, Hold onto it, and then at the time of Dispatch, only then do they pass it on to the 3rd Party Seller. When I told her that is not what the terms and conditions stated, I was simply told "they have now Changed" Just thought I would let the members know, just in case you didn't have the available funds in your Accounts.

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05-21-2013, 01:37 PM	#2
mrpants Special Member Member since:May 2011 Location:UK	I tend to avoid places that take the money before dispatch...

05-21-2013, 01:38 PM	#4
Blu Lemmy Blu-ray Champion Top contributor Member since:Jun 2011 Location:On my sofa 4K collection:21 Blu-ray collection:837 DVD collection:226 Prime collection:2 Blu-ray reviews:8 Trading Score:3	Play = Great seller, since Rakuten took over = Shite seller

05-21-2013, 01:40 PM	#5
YoreLore Senior Member Top contributor Member since:Feb 2013 Location:Dundee, Scotland 4K collection:129 Blu-ray collection:270 Trading Score:4	Any idea when it changed? I bought some things from Entertainment Store last week and the money didn't come out until dispatch.

05-21-2013, 01:48 PM	#8
Blu Lemmy Blu-ray Champion Top contributor Member since:Jun 2011 Location:On my sofa 4K collection:21 Blu-ray collection:837 DVD collection:226 Prime collection:2 Blu-ray reviews:8 Trading Score:3	I had two on order (only cancelled them today) and none of my money was taken....seems odd

05-21-2013, 01:58 PM	#9
cudzndrips Banned Member since:Apr 2012 Location:Uk Home Theater Gallery:180 Trading Score:375	Just checked my pre orders for G.I. Joe and Hansel and Gretell and they still say pre-ordered, no payments taken yet.

05-22-2013, 11:05 AM	#11
malcy30 Blu-ray Ninja Top contributor Member since:Jan 2011 Location:Somewhere in the South Blu-ray collection:- DVD collection:- Trading Score:1	Is it related to when we ordered ? as the OP said T&C had only recently changed. I ordered immediately it was listed and have not yet been charged. Were those already charged later orders ?

05-22-2013, 06:17 PM	#13
blucraig Expert Member Top contributor Member since:Oct 2011 4K collection:68 Blu-ray collection:691 Trading Score:34	as of 5.30pm Wednesday No money has been taken from my account ordered within 2hrs of it going up

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