Star Wars: The Force Awakens won't play on Panasonic SA-BTT370 Blu-Ray player - Blu-ray Forum

mctmike · 04-12-2016, 12:53 PM

I have a Panasonic SA-BTT370 Blu-Ray player that was a hand-me-down from a family member. I've played DVDs on it, but never a Blu-Ray. I tried playing the new Star Wars: The Force Awakens Blu-Ray on it last night, and I got the UNSUPPORT message on the little display panel, and a message on the TV that the disc couldn't be read.

It seems the device is up to date on the latest firmware - version 1.59. Its network connection works. I suppose it's possible it's a hardware problem, but I'm holding out hope that there's just something in the new disc that needs a firmware update to support. Maybe I'm dreaming...

Panasonic wants 10 bucks just to answer my support call - do I have any better options?

Blu Titan · 04-12-2016, 01:21 PM

Quote:

Originally Posted by mctmike

I have a Panasonic SA-BTT370 Blu-Ray player that was a hand-me-down from a family member. I've played DVDs on it, but never a Blu-Ray. I tried playing the new Star Wars: The Force Awakens Blu-Ray on it last night, and I got the UNSUPPORT message on the little display panel, and a message on the TV that the disc couldn't be read.

It seems the device is up to date on the latest firmware - version 1.59. Its network connection works. I suppose it's possible it's a hardware problem, but I'm holding out hope that there's just something in the new disc that needs a firmware update to support. Maybe I'm dreaming...

Panasonic wants 10 bucks just to answer my support call - do I have any better options?

If the player has an SD card slot on the back, try putting a memory chip there

mctmike · 04-13-2016, 02:56 PM

It has a SD card slot on the front - is that it? Should it be some particular kind of card?

mctmike · 04-15-2016, 01:31 PM

More adventures in Hand-me-down Blu-Ray players:

I got Avengers: Age of Ultron from RedBox last night. The Blu-Ray player provides the same reaction: UNSUPPORT

Should I now assume there's some hardware problem with the unit?

It plays DVDs without problem - is it possible that the Blu-Ray hardware is dead, but the DVD components are working?

TheBlayman · 04-15-2016, 03:16 PM

The player knows quality when inserted.

D00mM4r1n3 · 04-15-2016, 04:09 PM

Try disconnecting the network cable and getting the disc to load. It may be trying to access Internet content it doesn't support.

mctmike · 04-18-2016, 01:40 AM

Thanks for the good suggestion. I tried disconnecting from the network (it's been using Wifi - so I switched it to wired to make it disconnect) - and got the same results. I also found a setting to Prohibit downloading of BD-Live content, and that didn't help either.

In all cases, I insert the Blu-Ray disc, and the unit ponders it for about 30 seconds before concluding that it can't read it.

I'm starting to suspect a hardware problem - any other ideas?

Mike

04-12-2016, 12:53 PM	#1
mctmike Junior Member Member since:Apr 2016	Star Wars: The Force Awakens won't play on Panasonic SA-BTT370 Blu-Ray player I have a Panasonic SA-BTT370 Blu-Ray player that was a hand-me-down from a family member. I've played DVDs on it, but never a Blu-Ray. I tried playing the new Star Wars: The Force Awakens Blu-Ray on it last night, and I got the UNSUPPORT message on the little display panel, and a message on the TV that the disc couldn't be read. It seems the device is up to date on the latest firmware - version 1.59. Its network connection works. I suppose it's possible it's a hardware problem, but I'm holding out hope that there's just something in the new disc that needs a firmware update to support. Maybe I'm dreaming... Panasonic wants 10 bucks just to answer my support call - do I have any better options?

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04-13-2016, 02:56 PM	#3
mctmike Junior Member Member since:Apr 2016	It has a SD card slot on the front - is that it? Should it be some particular kind of card?

04-15-2016, 01:31 PM	#4
mctmike Junior Member Member since:Apr 2016	More adventures in Hand-me-down Blu-Ray players: I got Avengers: Age of Ultron from RedBox last night. The Blu-Ray player provides the same reaction: UNSUPPORT Should I now assume there's some hardware problem with the unit? It plays DVDs without problem - is it possible that the Blu-Ray hardware is dead, but the DVD components are working?

04-15-2016, 03:16 PM	#5
TheBlayman Special Member Member since:Aug 2011 Location:Maryland 4K collection:358 Blu-ray collection:3073 DVD collection:2281 Blu-ray reviews:6 Trading Score:1	The player knows quality when inserted.

04-15-2016, 04:09 PM	#6
D00mM4r1n3 Blu-ray Guru Top contributor Member since:Jan 2012 4K collection:405 Blu-ray collection:2556 DVD collection:282 Trading Score:12	Try disconnecting the network cable and getting the disc to load. It may be trying to access Internet content it doesn't support.

04-18-2016, 01:40 AM	#7
mctmike Junior Member Member since:Apr 2016	Thanks for the good suggestion. I tried disconnecting from the network (it's been using Wifi - so I switched it to wired to make it disconnect) - and got the same results. I also found a setting to Prohibit downloading of BD-Live content, and that didn't help either. In all cases, I insert the Blu-Ray disc, and the unit ponders it for about 30 seconds before concluding that it can't read it. I'm starting to suspect a hardware problem - any other ideas? Mike

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