sony s550 network wont work - Blu-ray Forum

adamh · 10-24-2008, 05:59 PM

i just got the 550 the other day. i got everything working except the network. i am in IT so the basics work on my network(modem/router setup using dhcp) and the same connection works for my xbox 360. anybody have any ideas?

its basically not picking up an ip address, almost like the nic is disabled.

matthewrounds · 10-24-2008, 06:14 PM

Have you checked the default gateway, subnetmask, DNS settings? Just double check, its easy to overlook these and make a mistake.

Also are you using a static IP address for the Sony BDP-S550? If you are using DHCP then make sure your router is set to accept the number of IP addresses greater than the number of devices in your home.

Lastly, I suppose if your wireless router is not secured or even if it is secured, there is possible another device trying to use the same IP address as the Sony BDP-S550.

Hope this helps.

ZMan · 10-24-2008, 06:42 PM

Quote:

Originally Posted by adamh

i just got the 550 the other day. i got everything working except the network. i am in IT so the basics work on my network(modem/router setup using dhcp) and the same connection works for my xbox 360. anybody have any ideas?

its basically not picking up an ip address, almost like the nic is disabled.

Also, if you have an SSID and security password or passphrase set up on your router the S550 has to be setup EXACTLY as the router. Also the SSID and password are case sensitive so be careful entering them.

adamh · 10-24-2008, 07:20 PM

ssid on the s550? dont see anywhere for that on the settings?

matthewrounds · 10-24-2008, 07:32 PM

I don't think the BDP-S550 has wireless.

ZMan · 10-24-2008, 08:59 PM

Quote:

Originally Posted by adamh

ssid on the s550? dont see anywhere for that on the settings?

My Bad!!

I have my S550 wired to a wireless bridge so it is essentially wireless as far as Internet access is concerned. I was mixing up the wireless bridge and the S550. Sorry for the inconvenience and misunderstanding on my part.

adamh · 10-25-2008, 12:46 AM

called Sony and crutchfield. the consensus is that the unit i got has a nic that just doesn't work. crutchfield already sent out a replacement, which i hope works. getting tired of troubleshooting!!!!!

adamh · 10-28-2008, 09:53 PM

just got a new one from crutchfield but still the Ethernet card wont connect to my network., jeez must be something on my network but just cant figure out what it could be? everything down to the cable has been tested on other devices, has anyone gotten the Ethernet port to work? maybe i will try going directly into the modem and see.

chnandler_bong · 10-28-2008, 09:56 PM

Quote:

Originally Posted by adamh

just got a new one from crutchfield but still the Ethernet card wont connect to my network., jeez must be something on my network but just cant figure out what it could be? everything down to the cable has been tested on other devices, has anyone gotten the Ethernet port to work? maybe i will try going directly into the modem and see.

Is it DHCP capable, and is the DHCP enabled?

If not, then you may have to manually add an IP address/subnet mask/gateway/DNS servers that mesh with your network.

It doesn't sound like you could have two different players with the same problem (possible though), so I'm shocked that tech support isn't able to help you with such a seemingly simple problem.

adamh · 10-28-2008, 11:39 PM

yeah, its all dhcp. not sure why the thing is not picking up an address. im in IT so i know all the do and donts for a home network. maybe i will try manual and see. thx!!

Blu-Raider · 10-28-2008, 11:42 PM

Mine was quite literally plug and play.

Tarheel72 · 10-29-2008, 02:57 AM

My first 550 was a Circuit City purchase for $399 plus tax. I plugged it in and it could not find the network. I went to bed and the next morning I checked and it was connected fine. I think the router renewed the IP address overnight. I subsequently ordered one from Amazon for $329 and returned the CC one. The second one found the network right away, although I was surprised and did not expect it to.

mr.hidef · 10-29-2008, 03:18 AM

I use a 350 and an apple airport express.....it was also basically plug and play....

jpaul1972 · 11-22-2008, 02:45 PM

Hey folks I seem to be having connection issues as well. I am wired directly to the router, but for some reason it seems the player keeps losing the connection.
Currently using DHCP, but not sure if I should use a static IP instead.
I am not an IT guy, but I do have some very basic knowledge of network setup.
To get the connection to work I have to keep going back into the Internet settings and updating them. I do this almost everytime I try to connect to any BD Live features.
Any help would be appreciated

garak · 11-22-2008, 05:07 PM

Quote:

Originally Posted by jpaul1972

Hey folks I seem to be having connection issues as well. I am wired directly to the router, but for some reason it seems the player keeps losing the connection.
Currently using DHCP, but not sure if I should use a static IP instead.
I am not an IT guy, but I do have some very basic knowledge of network setup.
To get the connection to work I have to keep going back into the Internet settings and updating them. I do this almost everytime I try to connect to any BD Live features.
Any help would be appreciated

Can you post your settings?

jpaul1972 · 11-23-2008, 07:19 PM

Quote:

Originally Posted by garak

Can you post your settings?

sure
IP Address Acquisition Use DHCP
DNS Server Auto Acquisition
Use of Proxy Server Off

garak · 11-23-2008, 11:27 PM

Quote:

Originally Posted by jpaul1972

sure
IP Address Acquisition Use DHCP
DNS Server Auto Acquisition
Use of Proxy Server Off

Ok, that seems fine, so perhaps we need to tweak your router. Check for the DHCP lease time. If it is short, you may want to extend it.

jpaul1972 · 11-25-2008, 06:35 PM

OK, that I'm not quite sure how to do

ADRiiAN` · 11-25-2008, 07:26 PM

Try resetting your router, or just unplugging your modem for 10 seconds.

Sometimes, the simpliest things, are the best.

goodstuff · 11-25-2008, 08:42 PM

Make sure MAC filtering is not enabled on the router, or add the Sony's MAC if you are using it.

10-24-2008, 05:59 PM	#1
adamh Active Member Member since:Apr 2008 Home Theater Gallery:10 4K collection:28 Blu-ray collection:326 Blu-ray reviews:3	sony s550 network wont work i just got the 550 the other day. i got everything working except the network. i am in IT so the basics work on my network(modem/router setup using dhcp) and the same connection works for my xbox 360. anybody have any ideas? its basically not picking up an ip address, almost like the nic is disabled.

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10-24-2008, 06:14 PM	#2
matthewrounds Expert Member Member since:Apr 2007 Location:Tucson, AZ Home Theater Gallery:19 Blu-ray collection:52 Trading Score:21	Have you checked the default gateway, subnetmask, DNS settings? Just double check, its easy to overlook these and make a mistake. Also are you using a static IP address for the Sony BDP-S550? If you are using DHCP then make sure your router is set to accept the number of IP addresses greater than the number of devices in your home. Lastly, I suppose if your wireless router is not secured or even if it is secured, there is possible another device trying to use the same IP address as the Sony BDP-S550. Hope this helps.

10-24-2008, 07:20 PM	#4
adamh Active Member Member since:Apr 2008 Home Theater Gallery:10 4K collection:28 Blu-ray collection:326 Blu-ray reviews:3	ssid on the s550? dont see anywhere for that on the settings?

10-24-2008, 07:32 PM	#5
matthewrounds Expert Member Member since:Apr 2007 Location:Tucson, AZ Home Theater Gallery:19 Blu-ray collection:52 Trading Score:21	I don't think the BDP-S550 has wireless.

10-25-2008, 12:46 AM	#7
adamh Active Member Member since:Apr 2008 Home Theater Gallery:10 4K collection:28 Blu-ray collection:326 Blu-ray reviews:3	called Sony and crutchfield. the consensus is that the unit i got has a nic that just doesn't work. crutchfield already sent out a replacement, which i hope works. getting tired of troubleshooting!!!!!

10-28-2008, 09:53 PM	#8
adamh Active Member Member since:Apr 2008 Home Theater Gallery:10 4K collection:28 Blu-ray collection:326 Blu-ray reviews:3	just got a new one from crutchfield but still the Ethernet card wont connect to my network., jeez must be something on my network but just cant figure out what it could be? everything down to the cable has been tested on other devices, has anyone gotten the Ethernet port to work? maybe i will try going directly into the modem and see.

10-28-2008, 11:39 PM	#10
adamh Active Member Member since:Apr 2008 Home Theater Gallery:10 4K collection:28 Blu-ray collection:326 Blu-ray reviews:3	yeah, its all dhcp. not sure why the thing is not picking up an address. im in IT so i know all the do and donts for a home network. maybe i will try manual and see. thx!!

10-28-2008, 11:42 PM	#11
Blu-Raider Expert Member Member since:Dec 2007 Location:Dark Side of the Moon Home Theater Gallery:12 Blu-ray collection:64 Blu-ray reviews:2	Mine was quite literally plug and play.

10-29-2008, 02:57 AM	#12
Tarheel72 Member Member since:Oct 2007 Blu-ray reviews:1	My first 550 was a Circuit City purchase for $399 plus tax. I plugged it in and it could not find the network. I went to bed and the next morning I checked and it was connected fine. I think the router renewed the IP address overnight. I subsequently ordered one from Amazon for $329 and returned the CC one. The second one found the network right away, although I was surprised and did not expect it to.

10-29-2008, 03:18 AM	#13
mr.hidef Power Member Top ranked HT gallery Top contributor Member since:Sep 2007 Location:Twin Cities Home Theater Gallery:113 Blu-ray collection:570 Blu-ray reviews: 6 Trading Score:17	I use a 350 and an apple airport express.....it was also basically plug and play....

11-22-2008, 02:45 PM	#14
jpaul1972 Active Member Top contributor Member since:Aug 2008 Location:Philadelphia, PA USA 4K collection:73 Blu-ray collection:513 DVD collection:172 MA collection:443 Digital collection:315 iTunes collection:50 Prime collection:25 Trading Score:13	Hey folks I seem to be having connection issues as well. I am wired directly to the router, but for some reason it seems the player keeps losing the connection. Currently using DHCP, but not sure if I should use a static IP instead. I am not an IT guy, but I do have some very basic knowledge of network setup. To get the connection to work I have to keep going back into the Internet settings and updating them. I do this almost everytime I try to connect to any BD Live features. Any help would be appreciated

11-25-2008, 06:35 PM	#18
jpaul1972 Active Member Top contributor Member since:Aug 2008 Location:Philadelphia, PA USA 4K collection:73 Blu-ray collection:513 DVD collection:172 MA collection:443 Digital collection:315 iTunes collection:50 Prime collection:25 Trading Score:13	OK, that I'm not quite sure how to do

11-25-2008, 07:26 PM	#19
ADRiiAN` Special Member Member since:Nov 2007 Location:Toronto Blu-ray collection:113	Try resetting your router, or just unplugging your modem for 10 seconds. Sometimes, the simpliest things, are the best.

11-25-2008, 08:42 PM	#20
goodstuff Blu-ray Guru Top contributor Member since:Oct 2006 4K collection:509 Blu-ray collection:6535 Blu-ray reviews: 85 Trading Score:6	Make sure MAC filtering is not enabled on the router, or add the Sony's MAC if you are using it.

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