True Blood @ Walmart, Nightmare Story - Blu-ray Forum

jordang96 · 06-19-2009, 04:38 PM

So I went to Walmart to pick up True Blood last Tuesday, a few days before the Season2 premiere.

I have never bought a Blu at Walmart before (I by almost exclusively from AMZ), and I never will again.

My second disc out of the five was missing from the package.
I immediately returned to customer service to request a refund, so I could order it from AMZ.

They said I am "required" to accept an exchange for another copy.
Turns out, they didn't have any other copies in stock.

Then I wanted my refund. The assistant manager told me they can't refund for open box items. She said they will not refund it.
Than, I told her that she was breaking the law.
Walmart is entering into a selling-buying agreement with me to sell me a 5-disc set of the True Blood Season 1 on Blu-ray, in exchange for my $49 or so.

By only providing 4 out of 5 discs to me, they have effectively stolen part of my money, and if they did not refund it, I threatened to grab one of the policemen in the plaza outside and file a report.

She then told me, the best the Walmart can do is order me a replacement copy and call me when it comes in. She told me to hold onto my defective copy and my receipt and bring them back when it comes in. I did not trust her.

I told her I would call VISA and ask them to stop payment if she did not refund me the money. She told me to go ahead, because it is not Walmart's policy to refund open items.

I left that night with my defective copy and my receipt, called VISA to have them stop payment, and they said they wouldn't do it, because Walmart should refund the money themselves, and I'm guessing VISA didn't want to lose their commission.

So anyway, a week later, this past Tuesday, I get a call that my replacement copy has come in. I make my way to electronics at Walmart to find that they ordered me a DVD version, not Blu ray. I was furious, and they tried to pass it off as the Blu-Ray by putting a returned item sticker over the DVD insignia on the side of the box.

I demanded to speak to the general manager, who wasn't around the first time I went there. He met me and told me that it is Walmart's policy not to refund opened items, and recommended I contact HBO about a replacement disc.

I filed a police report that night about the whole incident. I got a call from the district manager the next day, telling me I could come to the store to receive my replacement on Blu-Ray, and that they would be crediting the full value to my CC, so I got the Blu-Ray for free essentially.

Lesson learned - complain about everything when you can.

fatediesel · 06-19-2009, 04:42 PM

Nice to get a free copy, but probably not worth the hassle. That's a big reason I buy almost all my Blu-rays on Amazon. If there's a problem they are good at fixing it, although over the last year their customer service has started to slip.

guinness8878 · 06-19-2009, 04:48 PM

I bought Weeds seasons 1 thru 4 from them last week and got home to open them all and season 3 had 2 disc 2's inside of the case. So I went back up there and customer service had me check electronics for another copy, which they didn't have so I went back to customer service and they refunded me my money with no problem. So for them to say they couldn't refund you your money was wrong on their end.

pEgLeG · 06-19-2009, 04:48 PM

That's sweet that you ended up getting the copy for free. It is so aggravating when you go through a similar situation and don't get compensated for the hassle and frustration. Congrats man

Iron-Blu-123 · 06-19-2009, 04:49 PM

Same, I only bought about 4-5 bluray at walmart, I trust amzon never had any problem from ordering there, over 100 + order pass 4 year. and no tax

slaizer2000 · 06-19-2009, 04:50 PM

I have never had this problem. I know most store will only replace opened movies or music because they are too easy to copy or watch then return. I have on occasion at BB and Walmart had issues where the product was defective and they did not have the item or all the items turned out to be defective so they just refunded my money. I wonder if them stores have a database they access to check refund history of customer regardless of the stores and somehow rate ya based on your refund history.

MaCruz · 06-19-2009, 04:51 PM

Their CS is a bunch of idiots anyway. Even the people who work there don't know what a blu-ray disc is. I hate calling them because no one picks up their phone. Also they have lack of selection, and if you're lucky they have just 1 in stock that's either damaged (case/art cover) or it's been exchanged or opened.

I still shop there because of the "lower price", but if I had a problem similar to your situation. I would of waited until they received a new shipment of True Blood, and hold your receipt and "defective" item and hold off on any refund request. That's how I would of dealt with it.

MCT · 06-20-2009, 12:45 AM

after all that hassle you got it for free. That's great customer service from Wal-Mart. I mean, you had to go to the police about it, but hey. Whatever works.

Belloche · 06-20-2009, 01:01 AM

Good on you for standing your ground. Their policy holds no meaning if they fail to give you what you paid for.

Stingerman · 06-20-2009, 01:57 PM

I"m a bit confused on the Visa issue, Did you actually use your Visa to purchase True Blood Blu-ray or did you use Cash?

If you did use Visa to pay then that doesn't say to much for them if they won't get involved in a situation like this, but on the other hand if you did use cash, then obviously they would have nothing to do with the "Cash" transaction.

jordang96 · 06-20-2009, 02:00 PM

Quote:

Originally Posted by Stingerman

I"m a bit confused on the Visa issue, Did you actually use your Visa to purchase True Blood Blu-ray or did you use Cash?

If you did use Visa to pay then that doesn't say to much for them if they won't get involved in a situation like this, but on the other hand if you did use cash, then obviously they would have nothing to do with the "Cash" transaction.

I paid for the initial purchase with my VISA. And they would NOT back me up and stop the payment.

Stingerman · 06-20-2009, 05:46 PM

Well that plain stinks then..... If the merchant refuses to credit back your Visa then you think that in a case like this that Visa would step in and make them do it. What did Visa say when you told them they refused to credit your Visa card?

Well suddenly I don't feel to safe as far as my credit cards go.

jordang96 · 06-20-2009, 08:34 PM

Quote:

Originally Posted by Stingerman

Well that plain stinks then..... If the merchant refuses to credit back your Visa then you think that in a case like this that Visa would step in and make them do it. What did Visa say when you told them they refused to credit your Visa card?

Well suddenly I don't feel to safe as far as my credit cards go.

Yeah, I wish online places accepted paypal more, paypal is SO GOOD about security and reimbursing customers for fraud

vamwolf · 06-21-2009, 03:51 AM

Quote:

Originally Posted by jordang96

Yeah, I wish online places accepted paypal more, paypal is SO GOOD about security and reimbursing customers for fraud

The frick they are! I got a disc from a guy in Germany that was damaged in shipping (I mean the thing is in pieces) and paypal's reply to my claim was sorry we don't get involved in quality issues. After 6 emails and 3 phone calls they still refuse to refund my money and honor their guarantee policy.

jw · 07-10-2009, 03:09 AM

Quote:

Originally Posted by vamwolf

The frick they are! I got a disc from a guy in Germany that was damaged in shipping (I mean the thing is in pieces) and paypal's reply to my claim was sorry we don't get involved in quality issues. After 6 emails and 3 phone calls they still refuse to refund my money and honor their guarantee policy.

correct, only applies to international shipments. All US purchases are governed by the consumer protection laws. Even you Visa wont get involved. I had a similar issue and my Visa rep told me to claim non receipt

It worked however I returned the merchandise and the seller didnt refund me

I wish everyone was like Amazon

nugent · 07-13-2009, 06:10 PM

Quote:

Originally Posted by vamwolf

The frick they are! I got a disc from a guy in Germany that was damaged in shipping (I mean the thing is in pieces) and paypal's reply to my claim was sorry we don't get involved in quality issues. After 6 emails and 3 phone calls they still refuse to refund my money and honor their guarantee policy.

You are correct Sir!

As long as a seller has a record of a package being delivered then PayPal is done with the matter. Someone can send you a turd in a box with delivery confirmation when you were you were supposed to receive a brand new sealed widget and PayPal is done with the matter. Case closed, the end.

The only thing PayPal is good for is taking their cut of the cash flow!

06-19-2009, 04:38 PM	#1
jordang96 Member Member since:May 2009 Blu-ray collection:94 Timezone GMT: -5	True Blood @ Walmart, Nightmare Story So I went to Walmart to pick up True Blood last Tuesday, a few days before the Season2 premiere. I have never bought a Blu at Walmart before (I by almost exclusively from AMZ), and I never will again. My second disc out of the five was missing from the package. I immediately returned to customer service to request a refund, so I could order it from AMZ. They said I am "required" to accept an exchange for another copy. Turns out, they didn't have any other copies in stock. Then I wanted my refund. The assistant manager told me they can't refund for open box items. She said they will not refund it. Than, I told her that she was breaking the law. Walmart is entering into a selling-buying agreement with me to sell me a 5-disc set of the True Blood Season 1 on Blu-ray, in exchange for my $49 or so. By only providing 4 out of 5 discs to me, they have effectively stolen part of my money, and if they did not refund it, I threatened to grab one of the policemen in the plaza outside and file a report. She then told me, the best the Walmart can do is order me a replacement copy and call me when it comes in. She told me to hold onto my defective copy and my receipt and bring them back when it comes in. I did not trust her. I told her I would call VISA and ask them to stop payment if she did not refund me the money. She told me to go ahead, because it is not Walmart's policy to refund open items. I left that night with my defective copy and my receipt, called VISA to have them stop payment, and they said they wouldn't do it, because Walmart should refund the money themselves, and I'm guessing VISA didn't want to lose their commission. So anyway, a week later, this past Tuesday, I get a call that my replacement copy has come in. I make my way to electronics at Walmart to find that they ordered me a DVD version, not Blu ray. I was furious, and they tried to pass it off as the Blu-Ray by putting a returned item sticker over the DVD insignia on the side of the box. I demanded to speak to the general manager, who wasn't around the first time I went there. He met me and told me that it is Walmart's policy not to refund opened items, and recommended I contact HBO about a replacement disc. I filed a police report that night about the whole incident. I got a call from the district manager the next day, telling me I could come to the store to receive my replacement on Blu-Ray, and that they would be crediting the full value to my CC, so I got the Blu-Ray for free essentially. Lesson learned - complain about everything when you can.

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06-19-2009, 04:42 PM	#2
fatediesel Blu-ray Count Member since:Nov 2007 Location:Iowa Blu-ray collection:410 Trading Score:47 Timezone GMT: 0	Nice to get a free copy, but probably not worth the hassle. That's a big reason I buy almost all my Blu-rays on Amazon. If there's a problem they are good at fixing it, although over the last year their customer service has started to slip.

06-19-2009, 04:48 PM	#3
guinness8878 Member Member since:Feb 2008 Location:Phoenix Blu-ray collection:1452 Trading Score:2 Timezone GMT: -6	I bought Weeds seasons 1 thru 4 from them last week and got home to open them all and season 3 had 2 disc 2's inside of the case. So I went back up there and customer service had me check electronics for another copy, which they didn't have so I went back to customer service and they refunded me my money with no problem. So for them to say they couldn't refund you your money was wrong on their end.

06-19-2009, 04:48 PM	#4
pEgLeG Blu-ray Samurai Member since:Oct 2008 Location:Uranus Home Theater Gallery:1 4K collection:100 Blu-ray collection:795 DVD collection:46 iTunes collection:9 Trading Score:2 Timezone GMT: -8	That's sweet that you ended up getting the copy for free. It is so aggravating when you go through a similar situation and don't get compensated for the hassle and frustration. Congrats man

06-19-2009, 04:49 PM	#5
Iron-Blu-123 Blu-ray Samurai Member since:Mar 2009 Location:Southern Ca. Home Theater Gallery:29 4K collection:130 Blu-ray collection:2042 Timezone GMT: -8	Same, I only bought about 4-5 bluray at walmart, I trust amzon never had any problem from ordering there, over 100 + order pass 4 year. and no tax

06-19-2009, 04:50 PM	#6
slaizer2000 Expert Member Member since:Mar 2007 Location:Mooresville, NC 4K collection:67 Blu-ray collection:1117 Trading Score:21 Timezone GMT: 0	I have never had this problem. I know most store will only replace opened movies or music because they are too easy to copy or watch then return. I have on occasion at BB and Walmart had issues where the product was defective and they did not have the item or all the items turned out to be defective so they just refunded my money. I wonder if them stores have a database they access to check refund history of customer regardless of the stores and somehow rate ya based on your refund history.

06-19-2009, 04:51 PM	#7
MaCruz Community Gaming Moderator Top ranked HT gallery Top contributor Member since:Mar 2009 Location:Jacksonville, FL Home Theater Gallery:160 4K collection:104 Blu-ray collection:958 DVD collection:18 MA collection:394 Digital collection:570 iTunes collection:527 Prime collection:192 Blu-ray reviews: 23 Trading Score:139 Timezone GMT: -5	Their CS is a bunch of idiots anyway. Even the people who work there don't know what a blu-ray disc is. I hate calling them because no one picks up their phone. Also they have lack of selection, and if you're lucky they have just 1 in stock that's either damaged (case/art cover) or it's been exchanged or opened. I still shop there because of the "lower price", but if I had a problem similar to your situation. I would of waited until they received a new shipment of True Blood, and hold your receipt and "defective" item and hold off on any refund request. That's how I would of dealt with it.

06-20-2009, 12:45 AM	#8
MCT Blu-ray Ninja Member since:Nov 2008 Blu-ray collection:499 Blu-ray reviews: 8 Trading Score:1 Timezone GMT: 0	after all that hassle you got it for free. That's great customer service from Wal-Mart. I mean, you had to go to the police about it, but hey. Whatever works.

06-20-2009, 01:01 AM	#9
Belloche Blu-ray Guru Member since:Aug 2007 Location:Nova Scotia, Canada Blu-ray collection:403 DVD collection:11 Trading Score:3 Timezone GMT: -4	Good on you for standing your ground. Their policy holds no meaning if they fail to give you what you paid for.

06-20-2009, 01:57 PM	#10
Stingerman Member Member since:Dec 2008 Location:Ontario, Canada Blu-ray collection:19 Timezone GMT: -5	I"m a bit confused on the Visa issue, Did you actually use your Visa to purchase True Blood Blu-ray or did you use Cash? If you did use Visa to pay then that doesn't say to much for them if they won't get involved in a situation like this, but on the other hand if you did use cash, then obviously they would have nothing to do with the "Cash" transaction.

06-20-2009, 05:46 PM	#12
Stingerman Member Member since:Dec 2008 Location:Ontario, Canada Blu-ray collection:19 Timezone GMT: -5	Well that plain stinks then..... If the merchant refuses to credit back your Visa then you think that in a case like this that Visa would step in and make them do it. What did Visa say when you told them they refused to credit your Visa card? Well suddenly I don't feel to safe as far as my credit cards go.

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