AT&T And PS3 PSN Updates/Patches Extermely Slow Download Problems - Blu-ray Forum

KB24SD · 02-17-2011, 03:52 AM

Just wondering who else on here has AT&T regular DSL or AT&T U-Verse DSL and has been having problems lately.

I for about a year was on the 6MB download DSL plan and had no problems with game updates, PS3 firmware patches, game demos, game betas, video content, video rentals off PS Store all would download fine in a reasonable amount of time.

But now and for the past 2 weeks AT&T has done something to their service where downloads that are small, medium, or huge are taking way to long.

Right now I'm trying to download the Little Big Planet 2 patch which is less than 1MB and it's taking over 45 minutes

I haven't been able to download the game update for Test Drive Unlimited 2 and can't play that game because of this problem.

I have tried both a wireless & hard wired setup on PS3 and still have the same problems.

I have even upgraded my DSL download speed from 6MB down to AT&T's 2nd fastest download plan of 18MB and still have the same problem.

Before as early as last month when I didn't have these problems I downloaded the huge Gran Turismo 5 game patches fine without any problems. I also was able to download the massive & huge DC Universe Online beta without any problems a few months back.

What I've also noticed is that the problems are mostly with the game updates. Last night I downloaded the Killzone 3 single player demo which was over 1.5 gigs and at first when I stayed in the PS Store the download estimate time was over 5000 minutes.For some reason after waiting about 2 minutes and I got the option to select "download in background" option this helped speed up the download a whole lot and it finished within 15 minutes while I monitored the download in "download management" on the XMB.

A lot of people on message boards on AVS and the US playstation community boards are reporting the same problems where they have AT&T Uverse or AT&T DSL connected to their PS3's.

Links:

http://www.avsforum.com/avs-vb/showt...1#post20018358

http://community.us.playstation.com/message/30932186

SlmShdy1 · 02-17-2011, 05:51 AM

If you are able to order up to 18Mbps and you only have regular DSL (non U-verse), then you must be an IPDSLAM customer. I'd say, go to a regular website, like Speak Easy, and run a speed test. If you are getting anything less than 16Mbps, while plugged directly into the router, then you need to create a repair ticket. There's possibly bridged tap on your line that could be killing your downstream.

hellmonkey · 02-17-2011, 01:32 PM

I noticed this as well. I just rented Ratch n Clank, crack in time and there was a 14mb patch. It took like 10 minutes to download instead of the 30 seconds if should have taken. Since that was the only thing Ive done, I paid no attention to it. I have 12 mbps Uverse.

ADiSKOTEC · 02-18-2011, 05:59 AM

I'm in Southern California and I'm having the same problem. 6mbit att dsl, and it recently started having terrible download speed on psn. Speed test says everything is working fine...

DoUrden · 02-18-2011, 06:11 AM

Same deal with me... for almost exactly 2 weeks! I figured it was just me... I may just have to give them a call tomorrow!

KB24SD · 02-18-2011, 06:34 PM

Here's the fix:

Quote:

Originally Posted by bboucher790 View Post
(I'm posting this on as many forums as I can to get the word out, it frustrated the crap out of me)

Hey everyone, the slow PS3 downloads seem to be a DNS issue. This all started a few weeks ago when my PS3 failed to update to 3.56. After troubleshooting, I downloaded the 3.56 update on my PC, directly from Sony's site, and could only manage 20 kb/s. At this point, I knew it was not PS3 related. A few years ago, I had a similar issue with ATT DSL and had to use alternate DNS servers to fix my problem. Sure enough, changing my PS3 DNS Servers fixed this issue for me, yet again.

Here's a short tutorial for those who may need step by step instructions:
#1 - Go to Network Settings on your PS3
#2 - Select Customized
#3 - Use either Wired or Wireless, depending on your connection.
#4 - Enter your information as usual, when you get to "DNS Servers",
manually enter:

Primary: 8.8.8.8
Secondary: 8.8.4.4

Hope this works for you as well.

P.S.: Screw ATT Tech Support

Link:

http://www.avsforum.com/avs-vb/showt...1#post20026860

MikeH5856 · 02-18-2011, 06:55 PM

My problems have been sporadic. I get odd blackouts at random times of the day, usually several times a day. The cable TV will freeze for several minutes, then go back to normal. When this happens, I can't do anything over the internet either, so I've have downloads interrupted and have been disconnected from PS Services.

At other times, it does run very slowly. I tried to download Undead Nightmare for Red Dead Redemption and was told it would take almost 300 minutes to complete. I decided to pause the download and came back to it the next day, and had no troubles whatsoever.

Would changing the DNS as shown above solve this?

ADiSKOTEC · 02-19-2011, 02:13 AM

Ok, this worked for me. Thanks. I had these dns servers in my router's config, but I forgot to put them into the ps3's settings. If memory serves, they are google's open dns servers.

DoUrden · 02-19-2011, 04:10 AM

Quote:

Originally Posted by KB24SD

Here's the fix:

Link:

http://www.avsforum.com/avs-vb/showt...1#post20026860

Awesome! Thanks so much! I'll try this as soon as I get home!

02-17-2011, 03:52 AM	#1
KB24SD Power Member Member since:May 2007 Location:San Diego Blu-ray collection:166 Blu-ray reviews: 3	AT&T And PS3 PSN Updates/Patches Extermely Slow Download Problems Just wondering who else on here has AT&T regular DSL or AT&T U-Verse DSL and has been having problems lately. I for about a year was on the 6MB download DSL plan and had no problems with game updates, PS3 firmware patches, game demos, game betas, video content, video rentals off PS Store all would download fine in a reasonable amount of time. But now and for the past 2 weeks AT&T has done something to their service where downloads that are small, medium, or huge are taking way to long. Right now I'm trying to download the Little Big Planet 2 patch which is less than 1MB and it's taking over 45 minutes I haven't been able to download the game update for Test Drive Unlimited 2 and can't play that game because of this problem. I have tried both a wireless & hard wired setup on PS3 and still have the same problems. I have even upgraded my DSL download speed from 6MB down to AT&T's 2nd fastest download plan of 18MB and still have the same problem. Before as early as last month when I didn't have these problems I downloaded the huge Gran Turismo 5 game patches fine without any problems. I also was able to download the massive & huge DC Universe Online beta without any problems a few months back. What I've also noticed is that the problems are mostly with the game updates. Last night I downloaded the Killzone 3 single player demo which was over 1.5 gigs and at first when I stayed in the PS Store the download estimate time was over 5000 minutes.For some reason after waiting about 2 minutes and I got the option to select "download in background" option this helped speed up the download a whole lot and it finished within 15 minutes while I monitored the download in "download management" on the XMB. A lot of people on message boards on AVS and the US playstation community boards are reporting the same problems where they have AT&T Uverse or AT&T DSL connected to their PS3's. Links: http://www.avsforum.com/avs-vb/showt...1#post20018358 http://community.us.playstation.com/message/30932186 Last edited by KB24SD; 02-17-2011 at 03:56 AM.

02-17-2011, 05:51 AM	#2
SlmShdy1 Blu-ray Guru Top contributor Member since:Nov 2007 Location:Honolulu, HI PlayStation® PSN: SlmShdy1 Home Theater Gallery:39 Blu-ray collection:292	If you are able to order up to 18Mbps and you only have regular DSL (non U-verse), then you must be an IPDSLAM customer. I'd say, go to a regular website, like Speak Easy, and run a speed test. If you are getting anything less than 16Mbps, while plugged directly into the router, then you need to create a repair ticket. There's possibly bridged tap on your line that could be killing your downstream.

02-17-2011, 01:32 PM	#3
hellmonkey Power Member Member since:Nov 2007 Location:Chicago, IL	I noticed this as well. I just rented Ratch n Clank, crack in time and there was a 14mb patch. It took like 10 minutes to download instead of the 30 seconds if should have taken. Since that was the only thing Ive done, I paid no attention to it. I have 12 mbps Uverse.

02-18-2011, 05:59 AM	#4
ADiSKOTEC New Member Member since:Feb 2011	I'm in Southern California and I'm having the same problem. 6mbit att dsl, and it recently started having terrible download speed on psn. Speed test says everything is working fine...

02-18-2011, 06:11 AM	#5
DoUrden Active Member Member since:Jul 2010 Home Theater Gallery:4 Blu-ray collection:247	Same deal with me... for almost exactly 2 weeks! I figured it was just me... I may just have to give them a call tomorrow!

02-18-2011, 06:55 PM	#7
MikeH5856 Active Member Member since:Jan 2009 Location:Michigan 4K collection:63 Blu-ray collection:677 Trading Score:7	My problems have been sporadic. I get odd blackouts at random times of the day, usually several times a day. The cable TV will freeze for several minutes, then go back to normal. When this happens, I can't do anything over the internet either, so I've have downloads interrupted and have been disconnected from PS Services. At other times, it does run very slowly. I tried to download Undead Nightmare for Red Dead Redemption and was told it would take almost 300 minutes to complete. I decided to pause the download and came back to it the next day, and had no troubles whatsoever. Would changing the DNS as shown above solve this?

02-19-2011, 02:13 AM	#8
ADiSKOTEC New Member Member since:Feb 2011	Ok, this worked for me. Thanks. I had these dns servers in my router's config, but I forgot to put them into the ps3's settings. If memory serves, they are google's open dns servers.

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