Amazon Reneges on $10 Promotion!

[wjhauf]

Amazon's promotion to send an e-mail to customers giving them a $10 rebate if they purchased "UP" is bogus. I preordered "UP" and sent them an e-mail asking about their $10 reward promotion. They told me it was a manufactuer's rebate.
I wrote back giving them the link showing this was an Amazon promotion. They said they could not help me. Here is the related correspondence.

---- Original message: ----

COMMENTS: Dear Amazon:
This is an Amazon promotion not a maufactuer's promotion. see link below.
http://www.amazon.com/gp/
This is a customer reward given by Amazon for preordering "UP"

Amazon's Response
"Thank you for writing back to us at Amazon.com.
I understand that you are upset, and I regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters."

Best regards,
Jennifer T.
Amazon.com

[#Darren]

That's a canned response.

[jedi-bob]

I got that SAME response.

What I did is take the advice of someone on here whose name I forget and called their customer service dept.

They gave me NO trouble on the phone and refunded me back $11.31!

[Blu Titan]

Originally Posted by wjhauf

Amazon's promotion to send an e-mail to customers giving them a $10 rebate if they purchased "UP" is bogus. I preordered "UP" and sent them an e-mail asking about their $10 reward promotion. They told me it was a manufactuer's rebate.
I wrote back giving them the link showing this was an Amazon promotion. They said they could not help me. Here is the related correspondence.

---- Original message: ----

COMMENTS: Dear Amazon:
This is an Amazon promotion not a maufactuer's promotion. see link below.
http://www.amazon.com/gp/
This is a customer reward given by Amazon for preordering "UP"

Amazon's Response
"Thank you for writing back to us at Amazon.com.
I understand that you are upset, and I regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters."

Best regards,
Jennifer T.
Amazon.com

You got a link with that e-mail asking if that response "resolved" your issue. Use the "No" option and explain the facts once again.

[wjhauf]

Originally Posted by wjhauf

Amazon's promotion to send an e-mail to customers giving them a $10 rebate if they purchased "UP" is bogus. I preordered "UP" and sent them an e-mail asking about their $10 reward promotion. They told me it was a manufactuer's rebate.
I wrote back giving them the link showing this was an Amazon promotion. They said they could not help me. Here is the related correspondence.

---- Original message: ----

COMMENTS: Dear Amazon:
This is an Amazon promotion not a maufactuer's promotion. see link below.
http://www.amazon.com/gp/
This is a customer reward given by Amazon for preordering "UP"

Amazon's Response
"Thank you for writing back to us at Amazon.com.
I understand that you are upset, and I regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters."

Best regards,
Jennifer T.
Amazon.com

Thanks Blu Titan
I called and found a very courteous representative, Ashley, who quickly gave me a $10 credit.
Some at Amazon are more knowledgable and helpful than others.
Thanks again for the heads up.

[AKORIS]

was there a time limit on the promotion? I got the same e-mail a couple weeks back and used it for RACE TO WITCH MOUNTAIN and got it for
$13 bucks..

no problems.