Amazon.co.uk.....

[SleeperAgent]

So I ordered from there before, no problems.

This time I placed an order: (all blus)
The Quick and the Dead
Terminator 3
Highlander Immortal Edition Steelbook

They sent me an email stating that the Highlander steelbook was discontinued and they canceled my part of the order. Then I emailed them stating I was canceling the rest of the order.

And what do they do?

Charge me and ship the rest without replying to my email.

This is completely horrible customer service. I sent them another email after my "order" was dispatched stating the package would be refused or returned. And I will call my CC company and get a charge back.

Why do they do this? All it does is waste time and money (their's and mine) seeing as now they paid to ship it, I have to wait, then I have to ship it back.

UPDATE: Now I get an email saying that they were unable to cancel the items before they shipped.
(I believe they call this "Bollocks" across the pond)

I have to return the package when it arrives then wait until it gets there to get my refund. This will probably be the last time I order from them. They fully received my email before shipping and decided to ship it anyways hoping I'd just keep them.