digital copy - Blu-ray Forum

sonyguy · 06-23-2010, 10:52 PM

so ive never had an issue with a digital copy before. I bought the green zone and installed the digital copy but when i went to play it all i got was a grey screen. I read some forums and they said to de authorize and reauthorize the itunes account but still no go. just curious if anyone else ever had an issue like this?

Graboid · 06-24-2010, 12:01 AM

I think this sounds like my first experience with iTunes movies. Do you hear the sound, but have no picture? If this is your problem, try double clicking on the movie title in iTunes before you click the play button. That worked for me.

sonyguy · 06-24-2010, 12:04 AM

no its just grey screen without audio or video. for some reason its the only movie thats done it to me. the rest of the digital copies have worked fine so far

HD Goofnut · 06-24-2010, 03:23 AM

Quote:

Originally Posted by sonyguy

no its just grey screen without audio or video. for some reason its the only movie thats done it to me. the rest of the digital copies have worked fine so far

Did you try the .wmv version for the PC?

sonyguy · 06-24-2010, 03:45 AM

no i only have a mac so i had to do it in itunes. i exchanged the copy today thinking maybe it was a bad code...but it did it with the new one too

wongkwp · 06-24-2010, 07:42 AM

I've the same problem with itunes 9.2 (windows), unable to play the green zone digital copy.

SketchyDee · 06-24-2010, 10:01 AM

It's not just the Green Zone. Yesterday I installed the DC of Zombieland which I bought months ago... Gray screen. But I also updated iTunes to 9.2 earlier that day, so it might be an issue with the latest update.

jawsfan1975 · 06-24-2010, 10:04 AM

I can't stand digital copies, I wish I could get a cheaper version of the movie minus the digital copy!

rockyoumonkeys · 06-24-2010, 11:08 AM

Quote:

Originally Posted by jawsfan1975

I can't stand digital copies, I wish I could get a cheaper version of the movie minus the digital copy!

Agree. My digital copies are nothing but coasters. Especially considering that for more than half of them, I've lost the piece of paper with the activation code. (I'd been keeping them all separately somewhere, rather than in the case with the movie, and then I lost them. I'm sure they're around somewhere, but I can't really be bothered to look.)

Those and DVD copies. I just don't need them. And in a few cases, they're problematic, such as when it forces a 3-disc set, which results in those terrible cases with the flap to hold two of the discs.

cinema sickness · 06-24-2010, 11:47 AM

Quote:

Originally Posted by rockyoumonkeys

Agree. My digital copies are nothing but coasters. Especially considering that for more than half of them, I've lost the piece of paper with the activation code. (I'd been keeping them all separately somewhere, rather than in the case with the movie, and then I lost them. I'm sure they're around somewhere, but I can't really be bothered to look.)

Perhaps if you didn't remove the code from the case you wouldn't loose them?

rockyoumonkeys · 06-24-2010, 12:48 PM

Quote:

Originally Posted by cinema sickness

Perhaps if you didn't remove the code from the case you wouldn't loose them?

I'm not complaining that I've lost them. They were basically trash as far as I'm concerned. Hell, I'm not completely convinced that I didn't just throw them away. I always remove those stupid pieces of paper from BDs when I buy them, because they're annoying.

And like I said, they're around, I just can't be bothered to look for them. I'm now keeping any new ones I get inside my Bourne Trilogy box, and if/when I find the missing ones, I'll throw them in there too and then forget about them again.

wongkwp · 06-24-2010, 04:33 PM

Quote:

Originally Posted by SketchyDee

It's not just the Green Zone. Yesterday I installed the DC of Zombieland which I bought months ago... Gray screen. But I also updated iTunes to 9.2 earlier that day, so it might be an issue with the latest update.

yeah, it could be the iTunes. I transfered the movie into my iphone and it play without any issue.

DJ Manyak · 06-24-2010, 05:02 PM

i have tons of DC maybe i should give them a shot

K_Williamson42 · 06-24-2010, 05:11 PM

I have had this problem as well! the digital copies I put on months ago work just fine, the 3 recent ones just give me the gray screen, the itunes support has had me do a few things and nothing has worked. i leave for vacation on saturday and was going to buy an itouch to watch movies on during the long flight, but i keep holding off not knowing if the digital movies that are gray screen will transfer and play or not! anyone know if the digital copies that play just the gray screen transfer and actually play the movie?

sezmarque · 06-24-2010, 05:34 PM

I updated to itunes 9.2 (windows). I installed the digital copy of Alice in Wonderland and it will not play all I get is a gray screen.

HD Goofnut · 06-24-2010, 05:36 PM

Quote:

Originally Posted by sezmarque

I updated to itunes 9.2 (windows). I installed the digital copy of Alice in Wonderland and it will not play all I get is a gray screen.

My digital copy of Alice in Wonderland worked fine on my PC so it's probably an iTunes issue as indicated above.

K_Williamson42 · 06-24-2010, 05:41 PM

If I was to transfer a movie that only plays a gray screen on my computer, will it play the movie or the gray screen on my device?

wongkwp · 06-24-2010, 07:06 PM

Quote:

Originally Posted by K_Williamson42

If I was to transfer a movie that only plays a gray screen on my computer, will it play the movie or the gray screen on my device?

I transferred digital copy of Green Zone into my iphone and the movie play on the device. No problem at all, just that it cannot play on my PC with itunes 9.2 (grey screen).

sonyguy · 06-25-2010, 02:36 AM

yea it def seems like itunes is the issue. hopefully they will come out with a new version soon that will rectify the issue. i never had a problem with all my other digital copies....then again none of them were on 9.2 when i installed them

Thesis · 06-25-2010, 03:10 AM

Guys... you are not alone! I had the same problem trying to watch my digital copy of "17 Again." I had just downloaded the movie that same day I installed the new Itunes update (Windows) and all I saw was a gray screen with no audio. Not sure If I'm allowed to post another link within this thread, I apologize in advance for doing so, but just want to make it clear to you guys that everyone has been having this same issue and have been frustrated over the fact that ITunes support has not done a thing about this situation.
See for yourself:

http://discussions.apple.com/thread....rt=0&tstart=15

http://discussions.apple.com/thread....rt=0&tstart=15

And those are just two separate threads of people complaining, I've seen a couple more...

06-23-2010, 10:52 PM	#1
sonyguy Junior Member Member since:Aug 2007 Blu-ray collection:136	digital copy so ive never had an issue with a digital copy before. I bought the green zone and installed the digital copy but when i went to play it all i got was a grey screen. I read some forums and they said to de authorize and reauthorize the itunes account but still no go. just curious if anyone else ever had an issue like this?

06-24-2010, 05:11 PM	#14
K_Williamson42 Active Member Member since:Oct 2008 Home Theater Gallery:2 Blu-ray collection:418 Trading Score:16	I have had this problem as well! the digital copies I put on months ago work just fine, the 3 recent ones just give me the gray screen, the itunes support has had me do a few things and nothing has worked. i leave for vacation on saturday and was going to buy an itouch to watch movies on during the long flight, but i keep holding off not knowing if the digital movies that are gray screen will transfer and play or not! anyone know if the digital copies that play just the gray screen transfer and actually play the movie? Last edited by K_Williamson42; 06-24-2010 at 05:14 PM.

06-25-2010, 03:10 AM	#20
Thesis Expert Member Member since:Mar 2010 Location:Burbank, CA 4K collection:81 Blu-ray collection:1087 DVD collection:76 Digital collection:16 iTunes collection:79	Guys... you are not alone! I had the same problem trying to watch my digital copy of "17 Again." I had just downloaded the movie that same day I installed the new Itunes update (Windows) and all I saw was a gray screen with no audio. Not sure If I'm allowed to post another link within this thread, I apologize in advance for doing so, but just want to make it clear to you guys that everyone has been having this same issue and have been frustrated over the fact that ITunes support has not done a thing about this situation. See for yourself: http://discussions.apple.com/thread....rt=0&tstart=15 http://discussions.apple.com/thread....rt=0&tstart=15 And those are just two separate threads of people complaining, I've seen a couple more... Last edited by Thesis; 06-25-2010 at 09:34 AM.

06-24-2010, 12:01 AM	#2
Graboid Active Member Member since:Mar 2008 Location:Illinois 4K collection:735 Blu-ray collection:2078 DVD collection:83 Prime collection:3 Blu-ray reviews:1	I think this sounds like my first experience with iTunes movies. Do you hear the sound, but have no picture? If this is your problem, try double clicking on the movie title in iTunes before you click the play button. That worked for me.

06-24-2010, 12:04 AM	#3
sonyguy Junior Member Member since:Aug 2007 Blu-ray collection:136	no its just grey screen without audio or video. for some reason its the only movie thats done it to me. the rest of the digital copies have worked fine so far

06-24-2010, 03:45 AM	#5
sonyguy Junior Member Member since:Aug 2007 Blu-ray collection:136	no i only have a mac so i had to do it in itunes. i exchanged the copy today thinking maybe it was a bad code...but it did it with the new one too

06-24-2010, 07:42 AM	#6
wongkwp Active Member Member since:Jun 2010 Location:California, USA Home Theater Gallery:26 Blu-ray collection:329 Trading Score:114	I've the same problem with itunes 9.2 (windows), unable to play the green zone digital copy.

06-24-2010, 10:01 AM	#7
SketchyDee Junior Member Member since:Mar 2009 4K collection:441 Blu-ray collection:1257	It's not just the Green Zone. Yesterday I installed the DC of Zombieland which I bought months ago... Gray screen. But I also updated iTunes to 9.2 earlier that day, so it might be an issue with the latest update.

06-24-2010, 10:04 AM	#8
jawsfan1975 Blu-ray Guru Member since:Jun 2010 Location:Florida Home Theater Gallery:13 4K collection:326 Blu-ray collection:1044 Blu-ray reviews: 52 Trading Score:141	I can't stand digital copies, I wish I could get a cheaper version of the movie minus the digital copy!

06-24-2010, 05:02 PM	#13
DJ Manyak Banned Member since:Jan 2010 Trading Score:45	i have tons of DC maybe i should give them a shot

06-24-2010, 05:34 PM	#15
sezmarque Member Member since:May 2008 Location:Indiana United States 4K collection:1 Blu-ray collection:361 Trading Score:10	I updated to itunes 9.2 (windows). I installed the digital copy of Alice in Wonderland and it will not play all I get is a gray screen.

06-24-2010, 05:41 PM	#17
K_Williamson42 Active Member Member since:Oct 2008 Home Theater Gallery:2 Blu-ray collection:418 Trading Score:16	If I was to transfer a movie that only plays a gray screen on my computer, will it play the movie or the gray screen on my device?

06-25-2010, 02:36 AM	#19
sonyguy Junior Member Member since:Aug 2007 Blu-ray collection:136	yea it def seems like itunes is the issue. hopefully they will come out with a new version soon that will rectify the issue. i never had a problem with all my other digital copies....then again none of them were on 9.2 when i installed them

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