confused about best buy's policy pleas provide feedback

[MacinMan]

Hey all,

I had an unusual experience with best buy customer service today. It seemed strange to me, but maybe someone can clear things up.

Here it goes.

2010 has been a very unstable year for me with electronics.

First of all, I wanted a netflix compatible player, none of the ones i tried from walmart seemed to fit my exact needs. No return issues there.

So I moved to best buy for my products. First player I tried was the panasonic 65k it was a good unit, but after researching a bit more,I decided i wanted the 85k, it had the video processing and wifi support I was looking for.

Well After being very satisfied with the 85k the first unit developed a random issue into owning it almost a month where the unit would crash and shut down. I returned it so i wouldn't get stuck with a dead unit. Second unit i got had a dead ethernet port out of the box, it was flakey about detecting the network, and even if it did, none of the network features would work checking for firmware, vierra cast etc. tried the wireless dongle, it worked, but i wasn't satisfied knowing the player probably had a dead port and could randomly fail later in other ways. Well i returned it and got a sony bdp-s570 so i wouldn't be stuck without a netflix box while i waited for the 85k to come back in, when it did i returned the sony for a 3rd 85k which works fine. Upon this return the guy said i had returned on the same receipt too many times and i can only return this on if it's a proven defect.


First of all, all returns were in the 30 day time frame.
Second of all, I had two units that proved faulty.
Third, I understood as long as the product wasn't defective, it was resold as open box so someone else could buy it. Well I returned two units they could resell without problems, what's all this about the number of returns? I've never heard of such a thing, only that it has to be within 30 days of purchase, and you need the receipt. Which I did.

I thought the purpose of the return period was for you to evaluate the product, if it breaks return it, if it doesn't meet your needs, return it. Walmart has never given me an issue in doing this. If best buy is going to be that stuck up in doing business I do not know I want to purchase from them anymore.

Anyway, if someone has some useful feedback on this Let me know. If i didn't understand the full return policy I take responsibility for that, However, if they're trying to rip me off. then I want to know about that. Up until now, i haven't had any issues.


Thanks.

The bottom line is they let me have the panasonic today, but they said i can't return it unless it's proven defective. Well if it keeps working I don't want to return it, It's the player I wanted.