Amazon.com Customer Service

[spikeyjac]

Basically I highlight my points in the email I just sent :

Hi I would like to make a serious complaint about amazon customer service.
I have three main points to make.
I contacted your customer service the other day when I noticed an extra charge of £19.03 in my account, from amazon.com ( and stated that I had been charged 3 times instead of 2). This meant that I had insufficient funds in my account to put petrol in my car and as a result I couldn't get to work in my car. The funds were replaced next day but this is not the point, you charged me extra then put it back in,
however when customer service replied to this email they acted as if I was stupid and said I had two orders at 19.03 and that is why I had been charged twice, and it seems to me that they didn't even bother to read my original email properly.
Secondly, I contacted them about an order that I placed, order number 102-5409205-9717858, that although I selected to order in GBP, the order actually was processed in the $ currency, and so my bank charged me an extra £2 for the conver
for the conversion. I think this is very unfair, as I selected to order in great british pound (GBP). However when I contacted customer services and told them about the order, twice they could not find the order, and kept repeating was I sure I hadn't ordered it from another site, as though I was stupid. I didn't appreciate being told this twice, even though I stated that I had indeed ordered from Amazon.com.
Your customer service definately needs a look at, as helpful as the staff are trying to be, the help doesn't go very far.
Finally I selected standard delivery for my first two orders, after the order page assured me my orders ( 102-5409205-9717858 and 102-1807953-7285041) would be with me before or on 24th December. However upon shipment of these orders, the system now tells me that they will arrive after christmas, in fact one even says 1st January 2011!
This to me is shocking, as I ordered for christmas presents, and I am dismayed to find that they won't be here for christmas.
I feel very let down by amazon.com, and feel that I have had much more hassle than neccessary.
If possible, could this complaint be shown to a manager and could I have a manager reply.
Thanks
Jack


Grr it annoys me so much, when customer services just don't listen.
When on a chat to someone at AMZ.com just now, I copied and pasted the email and sent the text to them.
Here is my reply :
I am forwarding it to our billing department, within 24 hours you will get a e-mail. If charge find twice it will be refund to you.

Grr
Sorry about the rant