Amazon Closes Accounts?

[djgeneral]

Not sure where exactly to put this..sorry.

I got this e-mail today:

Hello,

A careful review of your account indicates that you've requested replacements on a majority of your orders for a variety of reasons.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store.

If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds or replacements for those orders. We appreciate your cooperation.

Going forward, any questions must be directed to cis@amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you.

Best regards,

Account Specialist
Amazon.com

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I don't understand why they would close my account. I haven't even returned that many things. There have been maybe a case or two a month where I would get a Blu-Ray disc and the case would be cracked, ripped, etc. So I asked for a replacement. I always promptly returned the items. They make it seem like I am stealing items and trying to profit? I don't understand how I am being punished for the mistakes caused by Amazon/UPS/distributors/etc. I tried calling Amazon and they said someone will contact me within 24 hours. I recently got the Amazon Prime membership and have spent hundreds, if not thousands since I've been a member a few years back. This is so not cool.