Play.com delivery

[blurayisnice]

Hey guys,

I ordered 4 steelbooks on 25 May and another one on 30 May via Play.com.
It is stated that they have shipped these steelbooks 31 May, but I am still waiting for my steelbooks. I'm waiting over 2 weeks now. The last time I ordered via Play.com, I got my steelbooks quite fast.

I have send them an e-mail, but still no respond...

Am I the only one outside the UK (I live in Holland) waiting this long?

[tigertron]

Play.com deliveries are bad in the UK, but I guess you could contact them and see if theres a problem.

[Sinthetic]

3 - 5 days, probably 5 as you are in Holland.

[blucraig]

2 steels sent out on monday @ 0-54am
1 steel sent out on monday @ 16-24pm

all thee turned today (fri 15th)
nothing has turned up in less than 4 working days unless i have paid extra

2 weeks seems like they may have been lost

sorry mate

[blurayisnice]

Originally Posted by blucraig

2 steels sent out on monday @ 0-54am
1 steel sent out on monday @ 16-24pm

all thee turned today (fri 15th)
nothing has turned up in less than 4 working days unless i have paid extra

2 weeks seems like they may have been lost

sorry mate

I am still waiting for their respond. I have paid for the steelbooks. Will they be replaced?

[mumblyjoe]

Try them on twitter @playcom I got a pretty quick responce when I had an issue

[RazorwireRyan]

I ordered 2 steels last Friday, they were dispatched on Sunday, still nothing and I'm in the UK. They suck for delivering

[Blu-FutureUK]

Originally Posted by RazorwireRyan

I ordered 2 steels last Friday, they were dispatched on Sunday, still nothing and I'm in the UK. They suck for delivering

Blame Royal Mail

Every time I have ordered from Play, I have always received my stuff within 4 days max...I am in London though

[blurayisnice]

Originally Posted by mumblyjoe

Try them on twitter @playcom I got a pretty quick responce when I had an issue

I don't have a twitter account .

[Alex_DeLarge]

Originally Posted by RazorwireRyan

I ordered 2 steels last Friday, they were dispatched on Sunday, still nothing and I'm in the UK. They suck for delivering

I ordered 2 on Tuesday (12th) and both were delivered today (15th) and I'm not a million miles away from Cardiff.

[RazorwireRyan]

Turns out my neighbour had them actually! So 5 days really, that's usually the standard for me ordering from Play.

[blurayisnice]

How long does it take till they answer your questions?
Amazon is very fast, EVERY AMAZON CUSTOM SERVICE (not only the British one). Sometimes they reply within half an hour, even during weekends...

[Billz]

Originally Posted by blurayisnice

How long does it take till they answer your questions?

Look at it this way:
You could get a woman pregnant and in the final birthing stage in the amount of time it takes for Play.com to reply to you!

Play.com might be good for steelbooks, but their customer service might aswell be run by blind retarded monkeys, as it wouldn't make a difference.

Now if you assault Play.com's Twitter account, you might get a faster reply.

[blucraig]

give it 15 working days and if you still have not got anywhere
have a try at this e-mail (Chief Executive) kentaro.hyakuno@mail.rakuten.com

[blurayisnice]

Ok... I mad a tweeter account. But I don't know how to send an e-mail to their customer service? I have placed a tweet, but messages are limited to 150 (?) characters, that's not enough...

[elfishwarrior]

Just tweet them saying you ordered whatever and it still hasn't arrived over 2 weeks later they will then message you for specifics on private message

[malcy30]

They won't consider lost for 3 weeks (actually 15 working days). They then email you a declaration to claim for the lost item. This has to be signed and posted back to them. They refuse an emailed scan copy. Is because they want an actual signature. They then deny they have received your posted back form. You therefore have to threaten a credit card chargeback and so they sent a replacement 6 weeks after the original lost item was sent.

My actual story from January this year. There are similar horror stories on their appalling customer service on this forum and many others.

[blurayisnice]

Well, I don't want all that bull shit, so I hope I'll get my steelbooks tomorrow .

[RuLeX]

Have you tried ringing them? I had a prob with my Pulp Fiction steel, I was on the phone and they only send a replacement once a damaged item is returned, but I kicked off until they agreed to send a replacement before I returned the defective item AND before/incase it went out of stock.

You need to leave it 21 days (I think) after dispatch, if nothing after that get onto them and either have a refund or replacement. If asking for a replacement insist on 1st class delivery at no extra charge. I did find the play customer servfices to be fine, and generally philipino staff are great to get along with.

Good luck with your oders mate. On the plus side, the play packagingf has really improved, if not the best out there, so if/when they turn up, they'll be A1 condition.

[mulec]

my friend in Ireland ordered for me 4 of the steelbooks and i took play.com to delivery 9days.