Paying for an Amazon order that you got a refund on because it arrived and I kept it

[remake]

Okay, so recently I got a refund on an Amazon.com order because it got lost in transit. It arrived in my mailbox shortly after. It's been two weeks and Amazon still hasn't contacted me about it. I finally have the money to pay the order. What would be the best way to contact them about this? I'll have to change the payment method as well because the one I previously used is no longer valid.

[wormraper]

Originally Posted by victim

Okay, so recently I got a refund on an Amazon.com order because it got lost in transit. It arrived in my mailbox shortly after. It's been two weeks and Amazon still hasn't contacted me about it. I finally have the money to pay the order. What would be the best way to contact them about this? I'll have to change the payment method as well because the one I previously used is no longer valid.

the reason they haven't contacted you is because it was written off as lost in their system. the sale is closed once the refund was given.

[wormraper]

Originally Posted by victim

So what should I do then?

depends on your conscience. you can just give them a call and explain the situation, they may re-charge you for it but 95% chance they'll say it's just yours to keep. More hassle than it's worth for them to re-activate an old order and go through the process again.

[wormraper]

Originally Posted by victim

So you think I should call, as opposed to e-mail or chat? Are they all answered by the same people?

same call centers but email agents, do email, (and most likely chat) but phone agents are phone only.

[wormraper]

Originally Posted by victim

Okay, I see you have to enter YOUR phone number and THEY will call YOU.

Hmmm..

Click the Call Me button or you can reach us at 1-866-216-1072 to use our automated customer service system.

which would be better? entering my number and having them call me, or callng their "automated customer service system"

doesn't matter, gets the same place.

[hedliniv]

good for you! It's nice to see people doing the right thing instead of trying to take advantage of a company's excellent customer service. It will come back to you...

[Red's got the Blu's]

Originally Posted by victim

I doubt it. I'm a pretty b!tchy and terrible person in real life. I'm a mean guy. I hate on people for petty reasons.

At least your honest about it, the real aholes are the ones who don't know that about themselves.

[paul000]

I don't know if I think really highly of you because of your concrete moral grounds or terribly low of you for being such a scotty do good.

[blu-ray_girl_fan]

You could've just returned it with "Return to Sender" written on the packaging.

[MifuneFan]

Same thing happened to me. I did the right thing and contact amazon to tell them I received it and charge me again if they want and they did. Glad you did the same.

[blu-ray_girl_fan]

Well, everything worked out, then.