Zavvi question about receiving opened goods: Customer Service & Returns Policy

[chip75]

I've ordered a few things from Zavvi for Christmas and the first thing turned up yesterday. My problem is the boxset wasn't sealed in shrinkwrap/cellophane (it doesn't look 100% mint either) and I hate receiving opened DVD/BD's. It was a DVD (I have ordered some Blu's as well) Caprica Part 1 it's a Universal title and I can't remember ever having unsealed ones in the past. Should I ask for a replacement?

To me as soon as that shrinkwrap comes off the goods go from being NEW to LIKE NEW and that's a big difference in my eyes. If I do ask for a replacement what are their Customers Service and Returns Policies like?

Part of me feels a bit nitpicky (only a tiny part) but most of the stuff is for my brother and sister for Christmas and I honestly don't want to give opened goods as presents unless it's a last resort. Are opened goods par for the course with Zavvi? If they are I don't think I'll use them again!