How long does it take for Fox Customer Service to respond to an email? - Blu-ray Forum

MrHT · 10-13-2012, 03:56 PM

I had a problem with one disc on my "Alien Anothogy" Blu-ray set. On their website, they have a customer service you can contact via phone or email...

Phone- 877-369-7867 M-F 8am-5pm PST
Email- foxconnect@orderassistance.com

I emailed them two days ago at that email address and haven't heard back yet. Does it usually take them this long to respond? Should I send a followup?

Please advise. Thanks.

sk33tr · 10-14-2012, 12:10 AM

if they didn't respond to the email then i'd call them.

and when i got a live person on the phone i'd keep asking to speak to a supervisor until i got as high up the chain as i could (tactics i learned from my mom). you go high enough, you'll eventually get someone who can do something about it.

MrHT · 10-14-2012, 02:41 AM

I would prefer emailing since it's so much more convenient, i.e. no hold time. Geez, I can't believe people's email ethics today. In this day and age, we have such a convenient way to communicate, yet people manage to make it not so convenient. Sigh!

MrHT · 10-16-2012, 12:44 AM

They finally responded. They said they cannot replace individual discs. So I have two options... exchange it at the store I bought it from or send the whole product back to them and they will send a new one within 3-4 weeks. This is BS. I don't mind returning at Best Buy, but due to this terrible cardboard packaging, what are the odds of getting 6 flawless discs? If one disc was bad on this one set, I'll probably get another bad disc on the other set; it'll just be a different disc. Ridiculous!

10-13-2012, 03:56 PM	#1
MrHT Blu-ray Champion Member since:Feb 2010 4K collection:85 Blu-ray collection:288 Blu-ray reviews:1 Trading Score:1	How long does it take for Fox Customer Service to respond to an email? I had a problem with one disc on my "Alien Anothogy" Blu-ray set. On their website, they have a customer service you can contact via phone or email... Phone- 877-369-7867 M-F 8am-5pm PST Email- foxconnect@orderassistance.com I emailed them two days ago at that email address and haven't heard back yet. Does it usually take them this long to respond? Should I send a followup? Please advise. Thanks.

10-14-2012, 12:10 AM	#2
sk33tr Banned Top contributor Member since:Jun 2011 Location:Alabama Home Theater Gallery:21 Blu-ray collection:234 DVD collection:9 MA collection:109 Digital collection:3 Trading Score:8	if they didn't respond to the email then i'd call them. and when i got a live person on the phone i'd keep asking to speak to a supervisor until i got as high up the chain as i could (tactics i learned from my mom). you go high enough, you'll eventually get someone who can do something about it.

10-14-2012, 02:41 AM	#3
MrHT Blu-ray Champion Member since:Feb 2010 4K collection:85 Blu-ray collection:288 Blu-ray reviews:1 Trading Score:1	I would prefer emailing since it's so much more convenient, i.e. no hold time. Geez, I can't believe people's email ethics today. In this day and age, we have such a convenient way to communicate, yet people manage to make it not so convenient. Sigh!

10-16-2012, 12:44 AM	#4
MrHT Blu-ray Champion Member since:Feb 2010 4K collection:85 Blu-ray collection:288 Blu-ray reviews:1 Trading Score:1	They finally responded. They said they cannot replace individual discs. So I have two options... exchange it at the store I bought it from or send the whole product back to them and they will send a new one within 3-4 weeks. This is BS. I don't mind returning at Best Buy, but due to this terrible cardboard packaging, what are the odds of getting 6 flawless discs? If one disc was bad on this one set, I'll probably get another bad disc on the other set; it'll just be a different disc. Ridiculous!

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