The Little Mermaid (1989): Diamond Edition Replacement Program

[SwaggerJagger]

On the Little Mermaid Thread there has been lots of questions regarding the replacement program and saying "I haven't read the thread so what do I do?" well, this is all you have to do and it's all quite simple.

DISNEY IS ONLY REPLACING THE 2D BLU-RAY AND DVD OF THE SETS!

-Contact Disney via phone or web:

800-723-4763 (U.S.)
888-877-2843 (Canada)

https://www.disneystudioshelp.com/ContactUs

Disney will require you to give them your information (name, address, ect) and then ask you a few questions such as Where did you purchase the Blu-Ray?,What is the UPC, ect. They will tell you that they will send you a pre-paid label and that all you need is to put the discs (2D Blu-Ray and the DVD) in an envelope and then send it on its way. The phone call will probably take 10-15 mins. If you eMail, it should take 1-2 days for a response (as of June 8, 2014: DUE TO AN OVERWHELMING AMOUNT OF EMAILS, IT MAY TAKE LONGER - 2+ WEEKS).

REPLACEMENT PROGRAM IS FREE. THEY COVER ALL CHARGES.

When you ship it out, they say it may take 4-6 weeks, but from past experience, it only takes a week or two the most.

The reason for this replacement program is an out of sync issue, you can see in the video below

The Little Mermaid Blu-ray Error - YouTube

REPLACEMENT DISC:

Replacement Blu-Ray Discs are DARK BLUE color, rather than LIGHT BLUE
Fixed Scenes:
0:08:55 Fades into Scuttle with telescope, after "I am not (a guppy)" is said.
0:17:55 to 0:18:00 During Part of Your World, it is back in sync with the scenes flipped back in original order.

ALL DISCS HAVE THIS PROBLEM.
ALL VERSIONS HAVE THIS ERROR! EXCEPT JAPAN

If you have any questions just leave them below.


I RECEIVED REPLACEMENT
Contacted 10/2/13, received label 10/7/13, shipped error discs 10/7/13, received replacement 11/4/2013


Update: Disney placed the film back into the Vault, so they might not continue the replacement program, but there's been successful attempts at receiving a replacement.

[goeagles5039]

Why does it need to be replaced?

[PowellPressburger]

Can we please stop the trolling. This thread is used for those who would like contact info etc in the replacement program. The thread is helpful to find info in one place rather then trying to search The Little Mermaid master thread.

[Leonidas King]

Thanks for this OP. Was not aware Disney had begun the Replacement Program. They came through quickly, good stuff.

[goeagles5039]

Originally Posted by PowellPressburger

Replacements are optional only for those who wish to do so.

The Little Mermaid Blu-ray Error - YouTube

Ok but what is wrong with the first copies?

[PowellPressburger]

Originally Posted by goeagles5039

Ok but what is wrong with the first copies?

The edit is reversed causing Ariel to still be singing and the animation of her body emoting to the song, yet she is no longer singing on the error of that swapped shot edit. Many don't care about the edit and many do. It is optional if you feel you would like it as it was originally created.

There is also reason to believe the intro scene to Scuttle which was also a fade in shot has now been changed to a complete cut directly to his shot may be corrected on the Discs also. We are just waiting to find out. (Most Digital copies have already been corrected and have fixed Scuttles intro also)

[Undermind07]

I called Disney for my replacement discs this afternoon. The process was pretty simple. I'm glad that Disney is taking care of this relatively quickly.

I would also like to add that I asked if there were any plans for a Lion King replacement program. To her credit, the customer service rep was the first to mention the missing clouds, not me, so Disney is aware of that issue. When you call for your Little Mermaid replacements, I encourage you to also mention the Lion King cloud error. Disney went back and corrected Pinocchio. Maybe they'll do the same for Lion King if enough people bring it to their attention. You never know if you don't ask, and it doesn't hurt to ask!

[mikesncc1701]

Looks like I'll be calling on Monday. For such a huge company, Disney's quality control sure does suck. I think I've had more problems with this kind of issue from them than any other company. Oh well. At least they're acknowledging it.

[SwaggerJagger]

Fixed and updated.

[Zachariah617]

Originally Posted by SwaggerJagger

Fixed and updated.

Ive been emailing back and forth with Disney.

In my original email to them, I mentioned that my case was chipped and cracked when I received it and if they could replace that too. They said that they'd be more than happy to replace it and to just take off the slip and the inside artwork and send it with the discs.

Now if they charge me,I will fight it, saying thatthey nevertold me thattherewould bea charge. I know normally that there is a charge but they never brought one up, so...

I'm excited and nervous, first time ive done this lol

Z

[iwanttobeabmoviestar]

so is this issue on the 3d too or just the 2d ?

[Petra_Kalbrain]

Hmmm... I'm debating whether to try this or not. The errors don't bother me that much, but I do have the UK disc. I wonder if they'd be willing to replace that with the NA disc? Then I'd have the NA disc in the steelbook.

[pi2loc]

People should find the right definition of 'error'.

I didn't find any error on my disc. I enjoyed the film.

[bhampton]

Originally Posted by pi2loc

People should find the right definition of 'error'.

I didn't find any error on my disc. I enjoyed the film.

Submitted to Webster

Error - something that bothers Pi2loc.

[chad_1138]

Originally Posted by pi2loc

People should find the right definition of 'error'.

I didn't find any error on my disc. I enjoyed the film.

If you found no error with your disc, then why are you even posting in a disc replacement thread?????

[punkguy03]

Good to know they are on there game at Disney. Wish they would fix the Lion King clouds tho. I don't own the Little Mermaid yet,(have a birthday coming up, so I'm forbidden from buying movies lol) it's on my wishlist, so we'll see if I get it.

[Sinbad75]

Boy this happened quickly, but not a peep from Disney about correcting the Sword in the Stone travesty! Go figure!

[roguescribner]

Thank you for starting this thread. It's exactly what I needed.

[Mr.Briggs]

Wish I'd seen this thread yesterday as it will probably be Tuesday before they answer their phones. I'm pretty sure they'll take Columbus Day off as they do with most holidays. Glad that they're not ignoring this. Still get mad when I even look at my old Aladdin & The King of Thieves dvd which they never fixed (just one reason I can't wait for the Aladdins to go blu).

[punkguy03]

Originally Posted by Mr.Briggs

Wish I'd seen this thread yesterday as it will probably be Tuesday before they answer their phones. I'm pretty sure they'll take Columbus Day off as they do with most holidays. Glad that they're not ignoring this. Still get mad when I even look at my old Aladdin & The King of Thieves dvd which they never fixed (just one reason I can't wait for the Aladdins to go blu).

What was wrong with the dvd for King of thieves? I never owned it, just the VHS.