iTunes Expired Codes - Issues/Updates

[AZBrowncoat]

There are a couple different threads discussing various titles for iTunes that are Expired and respective studios will not replace or update the codes.

As far as I know, there is no consolidated thread to post or discuss iTunes expired codes issues, however if such a thread already exists please let me know...

Also if anyone has any additional titles that they have had issues with or any other pertinent information please post or PM me.

[AZBrowncoat]

Expired Codes, Studios will not update -

Anchor Bay/Starz

• Apollo 18
• Piranha 3DD

Lionsgate

• Rambo [2009]

Paramount

• Love Guru
• The Last Airbender

Sony

• District 9
• Seven Pounds
• Underworld: Rise of the Lycans
• You Don't Mess with the Zohan
• Zombieland

Universal

• Bruno
• Death Race 1
• Green Zone
• Hellboy 2 (older version that requires disc)

Updated 9/15/14

[AZBrowncoat]

Studio Contact Infomation -

Fox:

• Email - DigitalHDSupport[AT]foxcustomercare.com

Lionsgate:

• Web - lionsgatedigitalcopy.com/support/support_form.html

Paramount:

• Web - paramountdigitalcopy.com/support/contact.html

Shout! Factory:

• Twitter - @ShoutFactory

Summit Entertainment (a Lionsgate Company):

• Twitter - @SummitEnt
• Web - summit-ent.com website seems to be down?

Universal:

• Email - universal.support[AT]hidefsupport.com
• Web - universalhidef.com/support/ {Thanks to Zu Nim}

Warner Brothers:

• Web - wbdigitalcopy.com/support/#landing-content

.

[TheGeneral]

Originally Posted by AZBrowncoat

Studio Contact Infomation -

Lionsgate:

• Web - lionsgatedigitalcopy.com/support/support_form.html

Paramount:

• Web - paramountdigitalcopy.com/support/contact.html

Universal:

• Contact Email - universal.support[AT]hidefsupport.com

Warner Brothers:

• Web - wbdigitalcopy.com/support/#landing-content

.

Are these contacts specific to iTunes? Or can they be used with issues for UV redemption too? I'm assuming it'd be generic ... but I didnt see any threads about getting a 'redeemed' or 'expired' error on new UV codes.

[Zu Nim]

I think Universal prefers using their web form and not an e-mail address.

[AZBrowncoat]

Originally Posted by TheGeneral

Are these contacts specific to iTunes? Or can they be used with issues for UV redemption too? I'm assuming it'd be generic ... but I didnt see any threads about getting a 'redeemed' or 'expired' error on new UV codes.

Some of the links might be specific to DC/iTunes but the email addresses may be generic...never hurts to try and at least you might get some reply pointing you in the right direction.

Eventually I'd like to have Twitter accounts -- anything at all that might give us access to replacement codes. I'd like to see some of the other studios step up like Warner Brothers has and if they get enough pushback they may.

[Andysol]

Green Zone is universal and they will not update (at least not iTunes)- its UV only

[AZBrowncoat]

Originally Posted by Andysol

Green Zone is universal and they will not update (at least not iTunes)- its UV only

Thank you, will update the list accordingly.

[AZBrowncoat]

Successfully got an updated code from Universal for 'The Eagle' - replacement code redeemed without disc and in HD

[witchblade]

Unsuccessful at Universal for Bruno.

They saidf: "Unfortunately, the Digital Copy authorization period for this title has expired, the authorization web page is no longer active and digital copies are no longer available."

[AZBrowncoat]

Originally Posted by witchblade

Unsuccessful at Universal for Bruno.

They saidf: "Unfortunately, the Digital Copy authorization period for this title has expired, the authorization web page is no longer active and digital copies are no longer available."

Will update the OP...also received an updated code from WB for Inception today but the WB support page at "wbdigitalcopy.com/support/#landing-content" seems to be broken. I received a message that the email address that the form points to is no longer valid and to contact a different email address.

Thank you for contacting WB Digital Copy Customer Support. The wbdigitalcopysupport@wb.com email address is not being monitored as it has changed. Please resubmit your request to wbdigitalcopysupport@warnerbros.com and include your name, email address, redemption code, title and description of the issue you are experiencing with your movie. We apologize for any inconvenience.

[avengering]

I was curious about Inception as well. I recently bought a (new) copy that had a DC slip, but the redemption page has one spot that says codes have been extended to 2017, but also insists that Inception codes expired at the end of 2013. I was going to email them, but if it doesn't do any good then I guess there's not much point in the matter?

[AZBrowncoat]

Originally Posted by avengering

I was curious about Inception as well. I recently bought a (new) copy that had a DC slip, but the redemption page has one spot that says codes have been extended to 2017, but also insists that Inception codes expired at the end of 2013. I was going to email them, but if it doesn't do any good then I guess there's not much point in the matter?

WB has been VERY good about replacing codes providing you can supply a photo of the BLU (or DVD), the slip and a receipt (I often use receipts from Big Lots or Pawn purchases).

I did get Inception replaced...I just had to email directly instead of using the form.

[BiggNewt]

I have contacted both Universal and Lionsgate and have received no replies.

[AZBrowncoat]

Originally Posted by BiggNewt

I have contacted both Universal and Lionsgate and have received no replies.

Did Universal replace your code or no?

[BiggNewt]

Yes, took a few days for them to reply. They replied today. They replaced one with UV. Still waiting to hear on other titles.

[AZBrowncoat]

Successfully redeemed the DC based digital copy of 'Amelia' which expired on February 1, 2012

[shnerd12]

I just emailed WB about Unknown missing the digital copy. The disc says it expired in 2012. Anyone know the chances of them sending a replacement?

[AZBrowncoat]

WB the chances are very good providing you have a copy of the slip and are able to take a photo of the blu-ray.

I also snipped a copy of the graphic off of their own site that states - "Digital Copy Offer Expires 5/17/2017" that I include with every email

[AZBrowncoat]

Sucessfully received a replacement code for "Shark Night" from Fox today (10/6/14).