The Xbox One technical issues thread - Blu-ray Forum

Naiera · 03-14-2014, 01:50 PM

I did a search and couldn't find a thread like this, so I figured I'd make one, since I have a question that gets me all

Any ideas for headset troubleshooting? I'm just trying to use the one that came with the console for online chat. It doesn't seem like it should be that difficult, but I just can't make it work. I've tried in Dead Rising 3 and Titanfall with no luck.

There has to be some obvious little detail I'm missing here. Anyone?

mahgin86 · 03-14-2014, 02:10 PM

Is the Kinect mic turned on for chat? Maybe that has something to do with it.

ReverendSlim · 03-14-2014, 02:17 PM

Quote:

Originally Posted by Naiera

I did a search and couldn't find a thread like this, so I figured I'd make one, since I have a question that gets me all

Any ideas for headset troubleshooting? I'm just trying to use the one that came with the console for online chat. It doesn't seem like it should be that difficult, but I just can't make it work. I've tried in Dead Rising 3 and Titanfall with no luck.

There has to be some obvious little detail I'm missing here. Anyone?

Does the mute light come on when pressed and do you hear a beep when you press the volume up/down buttons?

Something you can try is using the headset for Skype and see if it works there. If it does, then it may be a network NAT issue causing you to not be able to connect to others for chat. You can run the network tests under settings to see what your NAT is. If it's Strict or Moderate, that could be an issue.

If the mic doesn't work at all in Skype, I would recommend registering your Xbox One's serial number on the Xbox.com site and then putting in a warranty replacement request for the headset. Not sure how they handle that overseas, but they're pretty quick to send you a free replacement here in the U.S.

Naiera · 03-14-2014, 02:24 PM

Quote:

Originally Posted by ReverendSlim

Does the mute light come on when pressed and do you hear a beep when you press the volume up/down buttons?

I get absolutely nothing of the sort. No light, no beeps, nothing.

Quote:

Originally Posted by mahgin86

Is the Kinect mic turned on for chat? Maybe that has something to do with it.

I've tried with that both on and off.

Derb · 03-14-2014, 05:46 PM

Curious if you tried updating controller with it attached to controller then attached via USB to system?

ReverendSlim · 03-14-2014, 06:29 PM

Quote:

Originally Posted by Naiera

I get absolutely nothing of the sort. No light, no beeps, nothing.

Do you know anyone else with a controller that you can try the headset on? Because my guess would be either dead headset... or dead connector on the controller itself. Only way to troubleshoot would be to try the headset on someone else's controller and see what happens. Either way, Microsoft should be able to hook you up with a warranty replacement.

Quote:

Originally Posted by Derb

Curious if you tried updating controller with it attached to controller then attached via USB to system?

The original headset that comes with the system doesn't need the update, so that shouldn't matter.

Derb · 03-14-2014, 06:39 PM

Quote:

Originally Posted by ReverendSlim

The original headset that comes with the system doesn't need the update, so that shouldn't matter.

It shouldn't I agree.

Naiera · 03-14-2014, 07:27 PM

I did actually update the controller the other day. Hoped it might get the headset working

PrznBluRayFan · 03-14-2014, 07:50 PM

Anyone have any issues where the disc is attempting to load, but doesn't? Ive only had this once in awhile, most recently with Titanfall where I just had the load screen. Power off and unplug seems to do the trick, but it is annoying. Wndering if its worth calling Microsoft about to exchange

ReverendSlim · 03-14-2014, 08:21 PM

Quote:

Originally Posted by PrznBluRayFan

Anyone have any issues where the disc is attempting to load, but doesn't? Ive only had this once in awhile, most recently with Titanfall where I just had the load screen. Power off and unplug seems to do the trick, but it is annoying. Wndering if its worth calling Microsoft about to exchange

I've had this happen once or twice with Ghosts. From what I can tell thus far, it seems that there may be something buggy going on with the quick-resume feature. MS are already aware of it, so I imagine we'll see a fix for it in the near future (possibly even in the next preview build).

Naiera · 03-18-2014, 02:29 PM

Quote:

Originally Posted by ReverendSlim

If the mic doesn't work at all in Skype, I would recommend registering your Xbox One's serial number on the Xbox.com site and then putting in a warranty replacement request for the headset. Not sure how they handle that overseas, but they're pretty quick to send you a free replacement here in the U.S.

Yeah, I get no options here. Are there any cheap alternatives I could try to buy?

ReverendSlim · 03-18-2014, 04:04 PM

Quote:

Originally Posted by Naiera

Yeah, I get no options here. Are there any cheap alternatives I could try to buy?

Wait... did you import to a region where they haven't released yet? I could see that being a problem.

Naiera · 03-18-2014, 04:14 PM

Yes, I figured that was obvious, seeing as I'm in Denmark

I expected to run into problems like this with my dead headset.

d_dozen · 05-14-2014, 02:59 AM

Has anyone experienced any image stuttering when playing a blu-ray?

dyne · 05-23-2014, 01:10 PM

What's the deal with friend requests? My buddy from work was on my list when I was running a 360. Then I let my sub lapse the past two years and reupped when I got the One. He was no longer on my friends list. He has a 360 and I have the One. I searched him and added him. I see him on my list with the smaller thumbnail that signify's a 360 user. I can send him messages just fine. He said that he sent me a friend request on his end and asked why I haven't accepted it. I've received no notification. This doesn't sound right.

ReverendSlim · 05-23-2014, 04:15 PM

Quote:

Originally Posted by dyne

What's the deal with friend requests? My buddy from work was on my list when I was running a 360. Then I let my sub lapse the past two years and reupped when I got the One. He was no longer on my friends list. He has a 360 and I have the One. I searched him and added him. I see him on my list with the smaller thumbnail that signify's a 360 user. I can send him messages just fine. He said that he sent me a friend request on his end and asked why I haven't accepted it. I've received no notification. This doesn't sound right.

Friend requests are weird now because of the follower system. So if you add him on your One, you're just following him... He has to add you back for you to be friends. But yeah... not sure how that works as far as 360 going to One goes. Maybe you can accept his friend request on xbox.com?

dyne · 05-23-2014, 10:04 PM

Quote:

Originally Posted by ReverendSlim

Maybe you can accept his friend request on xbox.com?

That did it. Thanks Rev.

detective392 · 06-10-2014, 09:30 PM

Just recorded my first 2 clips using the xbox one DVR and it has major audio/video sync issues. Is there anyway to fix this? I was really looking forward to uploading videos without buying a separate game DVR.

I was playing Killer Instinct if that matters.

ReverendSlim · 06-10-2014, 11:02 PM

Hmmm... I haven't seen any problems with my recorded clips. Don't know what to tell you on that.

detective392 · 06-10-2014, 11:05 PM

Quote:

Originally Posted by ReverendSlim

Hmmm... I haven't seen any problems with my recorded clips. Don't know what to tell you on that.

Seems I can't upload videos without gold anyways so it doesn't matter at this point. Will try and get it fixed but without being able to upload it doesn't have a high enough priority as it used to.

I thought MS got rid of most paywall stuff. I can't even upload my videos without needing gold. Kinda stupid as I can use upload studio and all that but not actually upload anything. Not even to my One Drive.

03-14-2014, 01:50 PM	#1
Naiera Blu-ray Prince Top contributor Member since:Jun 2012 Location:Denmark Home Theater Gallery:2 Trading Score:25	The Xbox One technical issues thread I did a search and couldn't find a thread like this, so I figured I'd make one, since I have a question that gets me all Any ideas for headset troubleshooting? I'm just trying to use the one that came with the console for online chat. It doesn't seem like it should be that difficult, but I just can't make it work. I've tried in Dead Rising 3 and Titanfall with no luck. There has to be some obvious little detail I'm missing here. Anyone?

03-14-2014, 02:10 PM	#2
mahgin86 Active Member Top contributor Member since:Jul 2012 4K collection:186 Blu-ray collection:1043 DVD collection:28 Trading Score:3	Is the Kinect mic turned on for chat? Maybe that has something to do with it.

03-14-2014, 05:46 PM	#5
Derb Blu-ray Prince Top contributor Member since:Sep 2008 Location:Vancouver, B.C. Home Theater Gallery:11 4K collection:46 Blu-ray collection:3278 DVD collection:4 MA collection:3 Digital collection:7 iTunes collection:1 Blu-ray reviews:2 Trading Score:51	Curious if you tried updating controller with it attached to controller then attached via USB to system?

03-14-2014, 07:27 PM	#8
Naiera Blu-ray Prince Top contributor Member since:Jun 2012 Location:Denmark Home Theater Gallery:2 Trading Score:25	I did actually update the controller the other day. Hoped it might get the headset working

03-14-2014, 07:50 PM	#9
PrznBluRayFan Senior Member Member since:Oct 2011 Blu-ray collection:457 Trading Score:352	Anyone have any issues where the disc is attempting to load, but doesn't? Ive only had this once in awhile, most recently with Titanfall where I just had the load screen. Power off and unplug seems to do the trick, but it is annoying. Wndering if its worth calling Microsoft about to exchange

03-18-2014, 04:14 PM	#13
Naiera Blu-ray Prince Top contributor Member since:Jun 2012 Location:Denmark Home Theater Gallery:2 Trading Score:25	Yes, I figured that was obvious, seeing as I'm in Denmark I expected to run into problems like this with my dead headset.

05-14-2014, 02:59 AM	#14
d_dozen Expert Member Member since:May 2011 Blu-ray collection:394 Trading Score:649	Has anyone experienced any image stuttering when playing a blu-ray?

05-23-2014, 01:10 PM	#15
dyne Blu-ray Baron Member since:Feb 2011 4K collection:77 Blu-ray collection:508 Trading Score:7	What's the deal with friend requests? My buddy from work was on my list when I was running a 360. Then I let my sub lapse the past two years and reupped when I got the One. He was no longer on my friends list. He has a 360 and I have the One. I searched him and added him. I see him on my list with the smaller thumbnail that signify's a 360 user. I can send him messages just fine. He said that he sent me a friend request on his end and asked why I haven't accepted it. I've received no notification. This doesn't sound right.

06-10-2014, 09:30 PM	#18
detective392 Blu-ray Baron Top contributor Member since:Jul 2008 Location:Champlin, MN Home Theater Gallery:3 Blu-ray collection:439 DVD collection:293 Blu-ray reviews:21	Just recorded my first 2 clips using the xbox one DVR and it has major audio/video sync issues. Is there anyway to fix this? I was really looking forward to uploading videos without buying a separate game DVR. I was playing Killer Instinct if that matters.

06-10-2014, 11:02 PM	#19
ReverendSlim Power Member Member since:Oct 2009 Location:Mobile, AL Home Theater Gallery:24 4K collection:330 Blu-ray collection:904	Hmmm... I haven't seen any problems with my recorded clips. Don't know what to tell you on that.

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