UV movies not transferring out from Vudu

[RDLee]

I redeemed Ride Along and Walter Mitty yesterday and they still haven't transferred out to my other UV linked accounts on CinemaNow, Flixster or the other Vudu accounts I have set up for my family.

Over 1,000 movies and this has never happened before. Usually it happens instantly. Any solutions to this? I contacted Vudu and they said the export was pending but had no idea why or when it may transfer out.

I'm a little confused about the whole situation because they blamed the new UV website for the troubles people are having lately. However, this is the first time I have encountered this issue as it's always worked as it should.

[FlickFab]

This now happens regularly to me. One of your associated uv accounts is essentially "stuck" - not always the same one, by the way - appears to impact accounts that have flixster and vudu more so than those that use only vudu. My account, my mom's and my cousin all have both flixster and vudu accounts and we get stuck all the time. My sister and mother-in-law have vudu only and they hardly ever get stuck. We all share the same group of movies at uvvu.com and so everybody has over 1200 uv titles (counting tv shows).


Only way I have found to fix it is to force it through by repeatedly logging in and out of uvvu.com for each account in the group and doing likewise with flixster for those that use flixster. When the titles finally show up in flixster, then it will move whatever was stuck into the other accounts pretty much instantly. Sometimes this can take 5 minutes, sometimes longer. Yesterday took me almost 30 minutes of logging in and out repeatedly on the 3 accounts that use vudu and flixster before it was fixed.

I do it in this order:

Redeem code at vudu, then check other 4 vudu accounts for the newly added titles

If the new titles are not in some or all of the other 4 vudu accounts, I first log into uvvu.com myself and then log into flixster.com AFTER logging into uvvu but while continue to stay logged in to uvvu while in flixster.

If movies are not in flixster, I reload the page with my collection at least 3-4 times in a row. If titles start to show up, keep hitting reload until they are all there. If no titles showing after 3-4 page reloads of collection, log out of uvvu and log out of flixster and move to next step.

Next step is to repeat the above process (uvvu and flixster) for my mother's account. If still no new titles show up in her flixster after trying everything above, I then move to my cousin's account and repeat entire process.

After cycling through all three of those account, if none have the new titles in flixster yet, then I start over with my own account and repeat all steps above in all three accounts. Continue to cycle through accounts in order until it is forced through.

Of course you do have to know the log-in and password for everybody's accounts to make that work or you will have to ask them to follow the process themselves.

My linked group is all family and I set up each of their accounts anyway because they aren't tech savvy, so that is not an issue on my side. They prefer me to sort it all out anyway. I signed them into their smart tv and/or roku players originally, it stores their info and they are happy never having to think about it again!

[JRBTempe]

Originally Posted by RDLee

I redeemed Ride Along and Walter Mitty yesterday and they still haven't transferred out to my other UV linked accounts on CinemaNow, Flixster or the other Vudu accounts I have set up for my family.

Strange, I had no problem with WALTER MITTY yesterday morning, but redemptions of THE NUT JOB and THE BAG MAN later in the day have still not pushed over to Flixster, CinemaNow or Target Ticket.

I've mostly given up on uvvu.com altogether, but have found that opening and refreshing the Mac Flixster app sometimes gets things moving again... no idea why. Doesn't seem to be working this time around, so likely a problem with either VUDU or UV...

[RDLee]

Literally fixed this issue myself a half hour ago.

My solution was this...

I bought The Karate Kid SD UV for $5 on Vudu and it pushed it and the other two through finally.

UV and Vudu support blamed each other and offered no help.

[FlickFab]

Originally Posted by RDLee

Literally fixed this issue myself a half hour ago.

My solution was this...

I bought The Karate Kid SD UV for $5 on Vudu and it pushed it and the other two through finally.

UV and Vudu support blamed each other and offered no help.

I had the same issue with uv blaming vudu and flixster and each of those in turn blaming uv so that is when I figured out how to eventually force it through.

Like you, I have at times been able to force it through with a purchase as well, but now that this same scenario is happening weekly with me, I don't always have something I want to buy.

I think it has something to do with the flixster part as I noted above + something to do with the size of the collection. I don't think they planned on people literally collecting movies via codes and d-2-d and so made no plans for large libraries like so many of us have.

[RDLee]

Good point. I only have 1100 movies but the customer support guy on Vudu acted as if I was a tad bit obsessive and perhaps shouldn't worry about 2 movies transferring out.

He literally said "well, you've got over a thousand movies so are you really that concerned with those two?"

I was like... uh.... yeah... I do expect all of these services to work the way they are supposed to... lol.

[FlickFab]

Have confirmed via various emails that accounts with large collections are having ongoing issues with sync and transfer in general across providers. No time frame on when it will be fixed.

[jgiovanni]

Originally Posted by FlickFab

Have confirmed via various emails that accounts with large collections are having ongoing issues with sync and transfer in general across providers. No time frame on when it will be fixed.

Thanks, get the same problems sometimes as well.

[RDLee]

Seems like I'm going through this on a weekly basis now. Getting really annoyed.

Update: 7 of my movies are now stuck and won't transfer out. I even bought one off Vudu directly today to push everything through and THAT didn't work either now.

[RDLee]

A week later and everything is still in limbo. Now have 12 titles total that are stuck.

Vudu blames UV, and UV blames Vudu. So ridiculous and stupid.

I've even bought movies on Vudu to push them through and that is no longer working. Ugh...

[jgiovanni]

Originally Posted by RDLee

A week later and everything is still in limbo. Now have 12 titles total that are stuck.

Vudu blames UV, and UV blames Vudu. So ridiculous and stupid.

I've even bought movies on Vudu to push them through and that is no longer working. Ugh...

Try doing a d2d, that usually works--had to do it today. Do you login to flixster at all? Try to redeem a code on flixster, that would help as well as it keeps the link fresh. IF you can get it to push through, I recommend just redeeming on vudu without logging into flixster period ever.

[RDLee]

Originally Posted by jgiovanni

Try doing a d2d, that usually works--had to do it today. Do you login to flixster at all? Try to redeem a code on flixster, that would help as well as it keeps the link fresh. IF you can get it to push through, I recommend just redeeming on vudu without logging into flixster period ever.

I haven't logged into or used Flixster in a long time. I don't have anything to D2D either. Already did everything I own. lol. They need to fix this shit asap.

[jgiovanni]

Originally Posted by RDLee

I haven't logged into or used Flixster in a long time. I don't have anything to D2D either. Already did everything I own. lol. They need to fix this shit asap.

I suggest making a trip to the library then. Sometimes purchases still will not push it through but D2D does every time. On a side note, do you have another vudu account that is linked where the movies are not showing up? If so, buy a cheap sd code of a movie you do not have and redeem it on that account. 99% of the time, it will push everything through as well.

Let me know what you decide and the outcome.

[FlickFab]

Originally Posted by RDLee

A week later and everything is still in limbo. Now have 12 titles total that are stuck.

Vudu blames UV, and UV blames Vudu. So ridiculous and stupid.

I've even bought movies on Vudu to push them through and that is no longer working. Ugh...

Have had 10-12 days of being stuck with multiple titles failing to transfer, but finally today they have all moved. It is a problem for me weekly as well.

[RDLee]

Originally Posted by jgiovanni

I suggest making a trip to the library then. Sometimes purchases still will not push it through but D2D does every time. On a side note, do you have another vudu account that is linked where the movies are not showing up? If so, buy a cheap sd code of a movie you do not have and redeem it on that account. 99% of the time, it will push everything through as well.

Let me know what you decide and the outcome.

I tried the last thing you suggested and no dice. Pretty frustrating to say the least. I shouldn't have to spend more money to make something work right. lol.

[RDLee]

Originally Posted by FlickFab

Have had 10-12 days of being stuck with multiple titles failing to transfer, but finally today they have all moved. It is a problem for me weekly as well.

Did you do anything specific to push them through?

[RBBrittain]

Originally Posted by bjeong1381

And this is part of the cluster**** as to why I don't like UV. I use it and generally its good but there are too many sites, too many providers, too many way shit just goes wrong and shit goes wrong all the time! I have over 1500 movies too so you can't say I am biased or blah blah but overall I am 10019238490809236x more satisfied with experience using itunes. if only they had disc to digital, I would give up on the cluster**** that is UV once and for all.

If you think Vudu & Flixster are cluster-bleeps with UV, you've never seen Nook Video. The main reason I got a Nook HD during the BF sales was its deep integration of UV into the firmware (better chance of actually getting HD streaming than other Androids), but dozens of titles are still "unsupported" in Nook Video even though every other UV provider has them. And I still have five titles "unsupported" on the Nook HD itself even though they are supported in the Nook Video apps for Android & iOS; apparently to refresh it I'd have to either unlink Nook Video from UV & relink it (bad idea, could mess up existing titles) or erase & deregister my Nook HD altogether (even worse, would have to reinstall apps & reapply the app-sideloading hack). Luckily, all five titles play in HD on Flixster (B&N's official workaround for those issues) so there's no need to fix them just yet. Though my UV library isn't as big as some of yours (<200 titles so far), I've never had problems with Vudu (if only they'd add HD to the Android app) and only minor ones with Flixster.

[RDLee]

Originally Posted by bjeong1381

And this is part of the cluster**** as to why I don't like UV. I use it and generally its good but there are too many sites, too many providers, too many way shit just goes wrong and shit goes wrong all the time! I have over 1500 movies too so you can't say I am biased or blah blah but overall I am 10019238490809236x more satisfied with experience using itunes. if only they had disc to digital, I would give up on the cluster**** that is UV once and for all.

Are you having transfer issues too?

[theogeek_nola]

I have virtually no problems with my VUDU collection or UV collection in VUDU but a host of problems with Flixster, CinemaNow, Target Ticket, and UV websites. I have over 1500 titles, and I've never been able to get over 80% to show up in Flixster, around 25% in Target Ticket, and 12 or so titles to show up in the UV website. Flixster support has told me that they can see ALL my titles on their end but their firmware is not equipped to deal with such large collections. The same I supposed is true for TT and CN. The UV site has never worked for me.

So, I don't usually shoulder the blame to VUDU. Usually. It is the smoothest operating firmware on the TV units. I wish I could say the same for it's really problematic mobile version. Yuck.

[huskerbear]

I suppose eventually most of the UV storefronts will have most of the movies. I think several of them are just getting started and it really doesn't bother me at all. I don't need to go to every site to see how many of my movies show up there....what's the point? I just use Vudu, but it's nice to have competition. If somebody starts doing it better than them, I'll try them. On that note somebody said M-go was using adaptive bit rate streaming which anybody with buffering problems could benefit from. I checked it out and I think they were correct and I also noticed they had almost every one of my movies, the most of any site yet, including Vudu.