Flixster problem: purchased HD but SD master

[IndyMLVC]

Purchased a movie on Flixster that I saw was in HD. When I started watching it, I quickly realized that, although it SAID HD, it's most definitely not. I'd argue that it's barely SD. Other movies work fine so it's not a problem with the app (I'm using Roku).

I've emailed customer service and I keep getting form responses over and over...and over again. "Some movies not available in HD" ...but I purchased in HD. "Some playback devices can't play back in HD"...but I'm using a Roku. I can't tell you how many times I've gone back and forth but I don't think they get it. It's just the same stupid copy/paste responses.

Any suggestions?

[Keanoid]

Originally Posted by IndyMLVC

Purchased a movie on Flixster that I saw was in HD. When I started watching it, I quickly realized that, although it SAID HD, it's most definitely not. I'd argue that it's barely SD. Other movies work fine so it's not a problem with the app (I'm using Roku).

I've emailed customer service and I keep getting form responses over and over...and over again. "Some movies not available in HD" ...but I purchased in HD. "Some playback devices can't play back in HD"...but I'm using a Roku. I can't tell you how many times I've gone back and forth but I don't think they get it. It's just the same stupid copy/paste responses.

Any suggestions?

How does it appear in other services .... Ie vudu

[Evil]

From what I understand, although you own an HD license for the movie, Flixster may not offer the title to stream in HD yet. If/when they offer HD streaming for that title, you'll then be able to watch it in HD.

In the meantime, you might want to try to watch it on another service (Vudu, CinemaNow, etc.) if possible. As Keanoid hinted, those services have more HD content available to stream than Flixster. As long as your accounts are linked, the HD license of most UV titles should transfer into other services without issue.

[IndyMLVC]

Originally Posted by Evil

From what I understand, although you own an HD license for the movie, Flixster may not offer the title to stream in HD yet. If/when they offer HD streaming for that title, you'll then be able to watch it in HD.

In the meantime, you might want to try to watch it on another service (Vudu, CinemaNow, etc.) if possible. As Keanoid hinted, those services have more HD content available to stream than Flixster. As long as your accounts are linked, the HD license of most UV titles should transfer into other services without issue.

It's not available in HD on any other platform (besides iTunes).

And I purchased the HD license from Flixster. They had it up as an option on their site so I bought it.