AUS Little Mermaid Replacement Program

[BenjaminG]

Hi guys,

Just had confirmation from Disney AU that they have ordered the updated Little Mermaid Blu-ray master and will be rolling the updated master into future retail copies and instituting a replacement program for Australians.

I am seeking further information (also regarding the 3D version) and will make that known when it comes through.

For now please don't hassle Disney AU - they haven't ironed out the details or made this official, so just hang on to your hats, but just know they are doing the right thing and working diligently on the issue.

Cheers
B

[beechy]

Originally Posted by BenjaminG

Hi guys,

Just had confirmation from Disney AU that they have ordered the updated Little Mermaid Blu-ray master and will be rolling the updated master into future retail copies and instituting a replacement program for Australians.

I am seeking further information (also regarding the 3D version) and will make that known when it comes through.

For now please don't hassle Disney AU - they haven't ironed out the details or made this official, so just hang on to your hats, but just know they are doing the right thing and working diligently on the issue.

Cheers
B

for those of us not up to date with what this in relation to can you give us some more info ? is there an issue with the disc ?
cheers

[joseph_m]

I didn't even notice lol

What part of the movie is it?

[Victurtle]

You can see the changes here

The Little Mermaid - 2013/2006 Editions - YouTube

There are two errors, the first is during Part of Your World, the second is less obvious and involves the transition to the scene with Scuttles.

edit: I forgot to say thanks!! This is great news, especially because Disney UK refused to implement a replacement program.

[adamclark83]

So the error with Scuttle is instead of fading to him, it jump cuts.

How will Disney let people know when it's time to get the replacements? I don't see them doing a TV announcement.

[SubElement]

Thanks for the update! Look forward to getting this sorted.

[insomniac]

I don't think I would've noticed it, as I've only seen the film once before. But thanks for the heads up! Haven't watched the disc yet, and it paid to buy local this time I suppose, as it'd be easier to get it replaced than dealing with an overseas branch of Disney.

[adamclark83]

The issues didn't really bother me.

[joseph_m]

Thanks for posting that Victurtle.

The issues don't really bother me either but I guess if they offered replacement discs I might as well get one!

[fighter4luv]

It must've all happened when they were doing the 3D conversion. So annoyed that these mistakes were made... But good to hear they may fix it. I emailed them a few weeks ago and they basically said tough titties lol

The only things that really annoyed me was the titles timing being off by nearly 20 seconds and the shots that were out of sequence... her mouth is moving even though they stuck it at a part where she was in between singing lol idiots :P

[BenjaminG]

Whilst there is a little confusion from Disney Australia as to ETA on the replacement discs, I'd encourage affected consumers to call Disney on 1800 064 640 to register their interest.

Interestingly, I had a response from Disney U.S. and they are happy to replace the U.S 2D disc purchased off Amazon. This can be lodged my going to the online form here:

http://www.disneystudioshelp.com/ContactUs

[SubElement]

Any one got any news on this?

[SubElement]

Just in case anyone still hasn't applied for their disc, I contact them on Tuesday and received it today. 2D only unfortunately. Hopefully we'll see a remastered 3D copy coming through soon.

[Aunt Peg]

Does anyone know which version retailers would be selling in their shop?

The original discs or the replacement disc?

[davidjl]

Can someone tell me if the portuguese audio is European or Brazilian?

[kuzronk]

Originally Posted by davidjl

Can someone tell me if the portuguese audio is European or Brazilian?

No need to spam this forum.

[davidjl]

Originally Posted by kuzronk

No need to spam this forum.

I'm not spamming, I've posted here and on another thread. I'm just desperate and wanted a fast answer because I already bought three movies and I realized that after