Recommended UK Supplier? - Blu-ray Forum

irascian · 11-13-2017, 01:33 PM

I am desperately trying to find a RELIABLE UK supplier of UHD discs.

Amazon are reliable but their prices are often higher than elsewhere and their delivery guy keeps leaving my stuff out in the rain. I caught him leaving something out in the open in my garden last week and knocked on the window and asked him why the hell he hadn't just rung the doorbell. "It was easy to leave it outside under the table" was his only response.

Zavvi are notoriously bad. Very slow deliveries or they over-sell a title and then tell you after you could have sourced it from elsewhere if told in time that the title is "out of print" even when you've pre-ordered months in advance. Delivery is always an issue because they use Yodel. I was away for two weeks for an item that had no delivery date. Returned to find it dumped in the back garden absolutely soaked through and worthless because the email I was sent about delivery said it had been delivered to a neighbour without telling me which one (told me to check the delivered card which told the different story of "I left it out the back")

I tried using Zoom a couple of weeks ago, based on seeing them mentioned here. Two weeks on I'm still waiting for delivery of "King Kong" with no indication of when I'll get it. As compensation for the long delays they sent me a 25% discount code which "expires 3rd December". I just tried using it and got a "code no longer valid" message. Seems like they're just as bad as Zavvi.

Surely there's SOMEBODY in the UK who can be relied on to deliver something when they've said they'll deliver and be responsible about where they leave packages if I'm out?

Any recommendations?

stargazeruk · 11-13-2017, 02:14 PM

I personally never had an issue with all three apart from amazon and zavvi on the odd occasion.

All of them been usually reliable on pre orders. With the execption of amazon next day going through royal mail then it can be the next day on most occations cause I don't know why royal mail been so incompentent.

Zoom is owned by two of the studios Universal and Sony Pictures and never had a problem with them before.

Another one in the past I use was base (base.com) and entertainment store (which has store fronts on some of the market places like eBay).

Also HMV.com I saw you not mentioned. They are back at least and not had issues with them.

DJR662 · 11-13-2017, 02:57 PM

I've been ordering from Zoom quite some time now and am extremely satisfied with them. Not only are they very cheap (when compared to prices in my own country), they also have some great customer service.

IMO: highly recommended.

foxborough · 11-13-2017, 02:58 PM

Similar experience from me really.

Never had any issues with Amazon and always get them on release day.

Zavvi are often cheaper but frequently arrive a few days after release and their packaging isn't great.

HMV prices are similar to Amazon but often arrive a few days after release.

Some titles are cheaper on Zoom but delivery can be a bit flakey. Have had pre-orders a few days before release and others a few days after.

irascian · 11-13-2017, 04:37 PM

Quote:

Originally Posted by stargazeruk

Also HMV.com I saw you not mentioned. They are back at least and not had issues with them.

HMV were my “go to” supplier until they changed shipping company to one that always delivered titles late. A few months before they went under before coming back.

I tried 4 times to pre-order and their site kept telling my card has]d been rejected. Then my credit card company said they’d blocked my card because HMV had taken three £1 amounts all very close to each other. When I complained they said they had the order ( even though web site had told me it had failed) and had only made two debits ( so who do I believe?)

Then I tried to pre-order another title on Friday. Web site was ridiculously slow and then on payment page just failed with a 502 server error. HMV have since confirmed the order was placed but with such a terrible web site I’m loathe to use them again. I do ‘t Want my credit card blocking again, or to be told my order failed when it hasn’t.

UpsetSmiley · 11-13-2017, 06:56 PM

Quote:

Originally Posted by DJR662

I've been ordering from Zoom quite some time now and am extremely satisfied with them. Not only are they very cheap (when compared to prices in my own country), they also have some great customer service.

IMO: highly recommended.

Zoom customer service hasn't been good lately. They didn't respond to emails or messages on social media until the following week. That could be due to the time of year though.

chuffster · 11-14-2017, 01:52 PM

I enquired as to why my 4K 'Baby Driver' hadn't be dispatched from Zoom yet, as they'd taken payment last week.

Just got a reply saying they've 'got a 4-5 day backlog'!!

Geoff D · 11-14-2017, 02:03 PM

Yeah, that's why they gave out that 25% code, they've encountered a pretty hefty backlog for whatever reasons. I wonder if it's an issue at Sony DADC rather than anything that's zoom specific, seeing as the discs get shipped directly from DADC anyway?

irascian · 11-14-2017, 04:14 PM

They seem to be in a right old mess. I DID get a reply to my email today. They ignored my request as to why King Kong still hadn't shipped more than two weeks after ordering and request for a likely date, but said the reason the discount code they'd sent by way of apology wasn't working was because it had been abused and widely published on forums and so they'd withdrawn it.

Been told that I should receive a new "personal" discount code by close of business today if I hadn't already received it (I haven't) but in all honesty, I'm not holding my breath.

UpsetSmiley · 11-14-2017, 04:32 PM

Quote:

Originally Posted by irascian

They seem to be in a right old mess. I DID get a reply to my email today. They ignored my request as to why King Kong still hadn't shipped more than two weeks after ordering and request for a likely date, but said the reason the discount code they'd sent by way of apology wasn't working was because it had been abused and widely published on forums and so they'd withdrawn it.

Been told that I should receive a new "personal" discount code by close of business today if I hadn't already received it (I haven't) but in all honesty, I'm not holding my breath.

Got a response from Zoom today and looks like they're getting things back on track. As you said that code was definitely not intended to be shared but they'll need to make those codes account specific. I can't blame anyone for wanting to bag a bargain.

irascian · 11-15-2017, 08:17 AM

As predicted - no discount code as promised by zoom for “end of the day’ yestetday.

And two “We’re sorry” emails from Zavvi for the “Warcraft” and “13 hours” UHDs ordered last week.

So sick of the dreadful service we get from UK SUPPLIERS. How hard is it to have live stock levels in your ordering systems? (As a software developer I can say “not hard at all”)

Sky_Captain · 11-15-2017, 09:39 AM

I'm rather annoyed that I can't use my Zoom code once, because a few w*nkers tore the arse out of it, and I've told them as much.

irascian · 11-15-2017, 03:51 PM

I've just cancelled my order from two weeks ago that they were unable to fulfill and couldn't give me any estimate for a delivery date on. Somewhat miffed that there wasn't a "Reason for cancellation" input box I could have let rip in.

I had £200 worth of UHD discs in my basket waiting for the code they'd issued, but have emptied it and purchased elsewhere. You learn most from a company by the way they deal with problems. And on that basis zoom are a big fail, just like Zavvi and HMV :-(

Klaustrofobia · 11-15-2017, 04:54 PM

I emailed Zoom a few days ago to cancel my pre-order of Valerian and Jumanji the answer I got was no that's not possible when your order been taken to this stage in processing. It's a pre-order and the first movie is out in like two weeks how can the order be processed at all. Sent another email back yesterday and haven't got an answer for that yet.

disrember · 11-16-2017, 10:51 AM

Your delivery delays are most likely to be US customs as opposed to zoom.

CRHHD · 11-16-2017, 04:51 PM

Ordered Spider-Man Homecoming from Zoom and was impressed by the fact it arrived today until I opened it and they sent me the DVD copy!!!!!!

DJJez · 11-17-2017, 04:55 AM

Amazon is best. Best customer service

irascian · 11-17-2017, 11:07 AM

Zoom seem to be adding some very dodgy payment practices.

I cancelled my outstanding order on the 15th November. Today (the 17th November) they send me an automated email saying my credit card was declined. WTF are they doing, trying to take payment for an order I cancelled two days ago because of their inability to deliver in a timely manner or deal with customer service requests asking when I should expect it??!?!

chuffster · 11-17-2017, 11:20 AM

Yes, I noticed that the took payment for Spider-Man:Hoemcoming on Monday, a week before release...

foxborough · 01-06-2018, 04:59 PM

Noticed some copies of Dunkirk in Sainsburys today so are they starting to dip their toes in the 4K market or might it be a one off.

11-13-2017, 01:33 PM	#1
irascian Active Member Member since:May 2010 Location:Southampton, UK	Recommended UK Supplier? I am desperately trying to find a RELIABLE UK supplier of UHD discs. Amazon are reliable but their prices are often higher than elsewhere and their delivery guy keeps leaving my stuff out in the rain. I caught him leaving something out in the open in my garden last week and knocked on the window and asked him why the hell he hadn't just rung the doorbell. "It was easy to leave it outside under the table" was his only response. Zavvi are notoriously bad. Very slow deliveries or they over-sell a title and then tell you after you could have sourced it from elsewhere if told in time that the title is "out of print" even when you've pre-ordered months in advance. Delivery is always an issue because they use Yodel. I was away for two weeks for an item that had no delivery date. Returned to find it dumped in the back garden absolutely soaked through and worthless because the email I was sent about delivery said it had been delivered to a neighbour without telling me which one (told me to check the delivered card which told the different story of "I left it out the back") I tried using Zoom a couple of weeks ago, based on seeing them mentioned here. Two weeks on I'm still waiting for delivery of "King Kong" with no indication of when I'll get it. As compensation for the long delays they sent me a 25% discount code which "expires 3rd December". I just tried using it and got a "code no longer valid" message. Seems like they're just as bad as Zavvi. Surely there's SOMEBODY in the UK who can be relied on to deliver something when they've said they'll deliver and be responsible about where they leave packages if I'm out? Any recommendations?

11-13-2017, 02:14 PM	#2
stargazeruk Special Member Top contributor Member since:Jul 2008 Blu-ray collection:524	I personally never had an issue with all three apart from amazon and zavvi on the odd occasion. All of them been usually reliable on pre orders. With the execption of amazon next day going through royal mail then it can be the next day on most occations cause I don't know why royal mail been so incompentent. Zoom is owned by two of the studios Universal and Sony Pictures and never had a problem with them before. Another one in the past I use was base (base.com) and entertainment store (which has store fronts on some of the market places like eBay). Also HMV.com I saw you not mentioned. They are back at least and not had issues with them.

11-13-2017, 02:57 PM	#3
DJR662 Blu-ray Knight Member since:Feb 2009 Trading Score:30	I've been ordering from Zoom quite some time now and am extremely satisfied with them. Not only are they very cheap (when compared to prices in my own country), they also have some great customer service. IMO: highly recommended.

11-13-2017, 02:58 PM	#4
foxborough Active Member Member since:Apr 2016 Location:Leeds, United Kingdom Blu-ray collection:53	Similar experience from me really. Never had any issues with Amazon and always get them on release day. Zavvi are often cheaper but frequently arrive a few days after release and their packaging isn't great. HMV prices are similar to Amazon but often arrive a few days after release. Some titles are cheaper on Zoom but delivery can be a bit flakey. Have had pre-orders a few days before release and others a few days after.

11-14-2017, 01:52 PM	#7
chuffster Expert Member Member since:Apr 2011 Trading Score:2	I enquired as to why my 4K 'Baby Driver' hadn't be dispatched from Zoom yet, as they'd taken payment last week. Just got a reply saying they've 'got a 4-5 day backlog'!!

11-14-2017, 02:03 PM	#8
Geoff D Blu-ray Emperor Top contributor Member since:Feb 2009 Location:Swanage, Engerland 4K collection:1348 Blu-ray collection:2525 Blu-ray reviews: 6 Trading Score:33	Yeah, that's why they gave out that 25% code, they've encountered a pretty hefty backlog for whatever reasons. I wonder if it's an issue at Sony DADC rather than anything that's zoom specific, seeing as the discs get shipped directly from DADC anyway?

11-14-2017, 04:14 PM	#9
irascian Active Member Member since:May 2010 Location:Southampton, UK	They seem to be in a right old mess. I DID get a reply to my email today. They ignored my request as to why King Kong still hadn't shipped more than two weeks after ordering and request for a likely date, but said the reason the discount code they'd sent by way of apology wasn't working was because it had been abused and widely published on forums and so they'd withdrawn it. Been told that I should receive a new "personal" discount code by close of business today if I hadn't already received it (I haven't) but in all honesty, I'm not holding my breath.

11-15-2017, 08:17 AM	#11
irascian Active Member Member since:May 2010 Location:Southampton, UK	As predicted - no discount code as promised by zoom for “end of the day’ yestetday. And two “We’re sorry” emails from Zavvi for the “Warcraft” and “13 hours” UHDs ordered last week. So sick of the dreadful service we get from UK SUPPLIERS. How hard is it to have live stock levels in your ordering systems? (As a software developer I can say “not hard at all”)

11-15-2017, 09:39 AM	#12
Sky_Captain Blu-ray Duke Top contributor Member since:Jan 2008 4K collection:- Blu-ray collection:- Blu-ray reviews:1 Trading Score:17	I'm rather annoyed that I can't use my Zoom code once, because a few w*nkers tore the arse out of it, and I've told them as much.

11-15-2017, 03:51 PM	#13
irascian Active Member Member since:May 2010 Location:Southampton, UK	I've just cancelled my order from two weeks ago that they were unable to fulfill and couldn't give me any estimate for a delivery date on. Somewhat miffed that there wasn't a "Reason for cancellation" input box I could have let rip in. I had £200 worth of UHD discs in my basket waiting for the code they'd issued, but have emptied it and purchased elsewhere. You learn most from a company by the way they deal with problems. And on that basis zoom are a big fail, just like Zavvi and HMV :-(

11-15-2017, 04:54 PM	#14
Klaustrofobia Active Member Top contributor Member since:Aug 2008 Home Theater Gallery:15 4K collection:467 Blu-ray collection:803 Blu-ray reviews:1	I emailed Zoom a few days ago to cancel my pre-order of Valerian and Jumanji the answer I got was no that's not possible when your order been taken to this stage in processing. It's a pre-order and the first movie is out in like two weeks how can the order be processed at all. Sent another email back yesterday and haven't got an answer for that yet.

11-16-2017, 10:51 AM	#15
disrember Active Member Top contributor Member since:Jul 2008 Location:Hove, UK 4K collection:74 Blu-ray collection:557 DVD collection:93 Blu-ray reviews:2	Your delivery delays are most likely to be US customs as opposed to zoom.

11-16-2017, 04:51 PM	#16
CRHHD Member Member since:Oct 2009 Blu-ray reviews:1	Ordered Spider-Man Homecoming from Zoom and was impressed by the fact it arrived today until I opened it and they sent me the DVD copy!!!!!!

11-17-2017, 04:55 AM	#17
DJJez Blu-ray Champion Top contributor Member since:Aug 2011 Location:Reading, England Home Theater Gallery:6 4K collection:1160 Blu-ray collection:2886 DVD collection:1 Trading Score:9	Amazon is best. Best customer service

11-17-2017, 11:07 AM	#18
irascian Active Member Member since:May 2010 Location:Southampton, UK	Zoom seem to be adding some very dodgy payment practices. I cancelled my outstanding order on the 15th November. Today (the 17th November) they send me an automated email saying my credit card was declined. WTF are they doing, trying to take payment for an order I cancelled two days ago because of their inability to deliver in a timely manner or deal with customer service requests asking when I should expect it??!?!

11-17-2017, 11:20 AM	#19
chuffster Expert Member Member since:Apr 2011 Trading Score:2	Yes, I noticed that the took payment for Spider-Man:Hoemcoming on Monday, a week before release...

01-06-2018, 04:59 PM	#20
foxborough Active Member Member since:Apr 2016 Location:Leeds, United Kingdom Blu-ray collection:53	Noticed some copies of Dunkirk in Sainsburys today so are they starting to dip their toes in the 4K market or might it be a one off.

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