Amazon banning customers for excessive returns/complaints

[dragion]

Just got an email stating that my account is closed due to excessive negative complaints & returns.

Hello,

A careful review of your account indicates that you've requested replacements or refunds on a majority of your orders for a variety of reasons.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store.

All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.

Going forward, any questions must be directed to cis@amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you.

Best regards,

Account Specialist
Amazon.com

The problems are all shipping related...either receiving damaged items due to improper packaging, late deliveries and/or missing deliveries.

I have received numerous orders via UPS and Lasership which the packages has been physically "thrown" onto my porch from 6 steps down from the sidewalk. This includes my Oppo BDP-93 and Panasonic blu-ray player.
They almost always toss my blu-ray movies and hardly ever place them in my mailbox.

How lazy can they be?

Lucky, my Plasma TV didn't suffer from the same fate!

Fed Ex and A-1 Couriers were the only shippers that I didn't have any problems with.

Due the damaged, I would complain and request a replacement or refund and returning the damaged item back to Amazon.

I guess I reported these issues too many times and they decided to close my accounts.

Has anyone experienced this?

Looks like my only other alternatives are Best Buy and Target now.

[Cahleb]

then you should have taken out with UPS not the amazon sellers. You were just ripping off people one by one.

[Chloenator]

Originally Posted by Cahleb

then you should have taken out with UPS not the amazon sellers. You were just ripping off people one by one.

I agree. It is not Amazon's fault, it was the shipping company's fault.

[Simple Lines]

Something tells me we're not seeing the real picture.

[Kryptonic]

Originally Posted by Simple Lines

Something tells me we're not seeing the real picture.

Yep.

I've returned things to Amazon over the years. Maybe a couple of items a year if that all for real reasons. Most were from fullfilled by Amazon sellers and I either received the wrong item or it was damaged and not in the condition described.

[benricci]

Originally Posted by Simple Lines

Something tells me we're not seeing the real picture.

This. Amazon is pretty damn lenient when it comes to returns, etc. To have them shut down your account makes me think you were abusing their return policy by sending everything back and demanding refunds on things that were probably just fine.

You want to know a dirty little secret of retail? The customer is NOT always right. And I'm glad when companies stop taking abuse and put self-entitled consumers in their place.

Like others have said, if you had a problem with the delivery companies, that's not Amazon and you should have taken up your issues with them directly.

Also, in regards to your statement that they never put things in your mailbox - the only courier that is actually allowed to deliver to your mailbox is the Unites States Postal Service. UPS, FedEx, etc aren't supposed to leave anything there.

[HyperRealist]

almost 1500 blu-rays. never returned anything to Amazon

[Snicket]

How is it amazons fault if your carrier throws your orders on your doorstep? Common sense says complain to the carrier and don't believe them when they say "complain to amazon"...

[stts651]

Originally Posted by benricci

This. Amazon is pretty damn lenient when it comes to returns, etc. To have them shut down your account makes me think you were abusing their return policy by sending everything back and demanding refunds on things that were probably just fine.

You want to know a dirty little secret of retail? The customer is NOT always right. And I'm glad when companies stop taking abuse and put self-entitled consumers in their place.

Like others have said, if you had a problem with the delivery companies, that's not Amazon and you should have taken up your issues with them directly.

Also, in regards to your statement that they never put things in your mailbox - the only courier that is actually allowed to deliver to your mailbox is the Unites States Postal Service. UPS, FedEx, etc aren't supposed to leave anything there.

WRONG, the CUSTOMER IS ALWAYS RIGHT -- WHEN DEALING WITH BS COMPANIES WHO SEND OUT STUFF IN TOO THIN PACKIGING

[Chadhobbick]

Everytime I read one of these stories it scares me b/c I do most of my movie/book business w/Amazon. I've had my fair share of returns due to damaged items, missing items, entire packages missing w/Amazon. I don't know if they would consider it excessive, but in my mind I tend to think it is. As soon as I read this post I went to check my own email.

[Rudeboy2025]

Originally Posted by Clark Kent

Amazon is apparently banning people left and right now. Check out this thread on another forum:

http://forum.dvdtalk.com/other-talk/...hammer-me.html

The moral of the message seems to be never actually use Amazon's return policy, lest you want your account examined.

Originally Posted by Chadhobbick

Everytime I read one of these stories it scares me b/c I do most of my movie/book business w/Amazon. I've had my fair share of returns due to damaged items, missing items, entire packages missing w/Amazon. I don't know if they would consider it excessive, but in my mind I tend to think it is. As soon as I read this post I went to check my own email.

Damn it! I'm scared now too!

[stvn1974]

I received an email from amazon.com about a month ago stating that due to a high amount of returns that they would be watching my account and could possibly ban me. I can't help it if they kept sending me the Lord Of The Rings box set with mislabled discs or the Buffy and Angel box sets of DVDs were so scratched that the players wouldn't even read the discs. I have also had two orders where things were missing. They also sent me a Chinese knockoff Beatles In Mono box set.

[HeavyHitter]

Last fall, I had to return three 65" plasmas to Amazon because of issues (one was damaged, one had horrible screen uniformity, and the other had incurable fluctating brightness) and was afraid I would get banned, but I did not as I kept the 4th one. I've also ordered a number of movies, books, and a bike from them in the past and never returned anything.

[Blu-ray Fanatic]

I've never heard of anyone getting banned from Amazon until now. I don't blame them for banning the OP because they're hurting their business. I would've done the exact same thing.

[Lincoln6Echo]

Or maybe, just maybe, the OP shouldn't have been so anal when it came to "damaged" items. I mean unless, the item, such as a piece of electronics equipment was totally damaged or destroyed to the point of non-operation, I wouldn't bother with a return/refund. Slight slipcover damage on a DVD/BD is NOT what I would consider "damage" enough to return an item. And then even if the keepcase is cracked or broken, and was really anal about that, I would just buy a pack of blank cases and replace when necessary. I've done that many of times with CDs that I get with broken disc hubs or busted out cases. It's no frackin' biggie.

The moral of the story, is just quit being an ass. It's not Amazon's fault that your stuff arrives "damaged"...it's the shippers. I mean, it's like people in restaurants who constantly make it a habbit of returning food because it isn't cooked quite to their liking. The world doesn't revolve around you. You just have to accept that shit happens. Find other methods of dealing with your "damaged" items, and quit bothering the distributor.

[PuppyJonathan]

I'm sorry to hear about that but I honestly never liked amazon. I just go there for a product database and customer images

[MrHT]

How many items are you returning? I've returned a number of items at Amazon and they always replaced my items with no issue. I've been shopping there for over 5 years and have never been banned for returning items.

[HoonieHoon]

Sucks that people get banned, but I'm sure amazon has there reasons. Guess I'm just thankful I've never had to return anything from amazon.

*knock on wood*

[punisher]

too many buy and try returns......good riddance

oh God and a Red Sox fan too probably.***** to Valentine!

[kashif]

Originally Posted by Cahleb

then you should have taken out with UPS not the amazon sellers. You were just ripping off people one by one.

Originally Posted by DetroitSquirreL

First, whats the point of posting this???

Second, like a few have already posted, its the shipping companies problem not Amazon

Third, are you expecting some sympathy from us on the boards that Amazon did what I would of done in their position?? Your the person , it seems, that rules and limits are made because of

Fourth, a mod should just lock, or even better, delete this thread...its pointless

Originally Posted by Simple Lines

Something tells me we're not seeing the real picture.

Wow never see members here this harsh against a fellow member. The OP just shared his experience with us that what he just suffered. We should not criticize him. I also agree that its not the Amazon's fault but at least we should be polite to the OP.