My Hollywood Video slowing customer's transition to HD media. - Blu-ray Forum

jq71586 · 01-09-2008, 11:00 PM

I have the MVP membership at Hollywood video where I pay 25 dollars a month and I get to keep out two movies at a time with no late charges and all that stuff. I've had it for almost a year and when I got a PS3 last spring I started to rent the occasional BD under the membership and it always scanned through fine.

So yesterday I rented "Sunshine" on BD. I was shocked because they don't put out the new releases on HD-DVD or BD until a Thursday or Friday. So I snatched it up and when I took it up to the counter the guy looked surprised and scanned it and then I left. I took his shocked look as nothing important.

So I returned it this morning to exchanged it with the DVD version because someone else in my family wanted to see it and doesn't have a BD player. The girl upfront said "Did you have this on your MVP account?" I said yes. She said I wasn't supposed to because they aren't allowing HD movies to be used on the MVP account anymore. I said "Since when?" She said, "Yesterday."

I asked her how much it was to rent a BD normally? Her reply was 8.50. An HD-DVD costs 5.50. So now I can't rent out a BD without drilling a hole into my wallet and to try out a movie to see if I want to buy it.

Discuss.

dgator783 · 01-09-2008, 11:03 PM

easy...just buy it

jq71586 · 01-09-2008, 11:04 PM

Quote:

Originally Posted by dgator783

easy...just buy it

I can clearly do that on a college student's salary.

reiella · 01-09-2008, 11:04 PM

I guess they have to try to return to profitability somehow, but ouch.

zMadMonk · 01-09-2008, 11:05 PM

Cancel your membership, and sign up elsewhere. Or join Netflix or Blockbuster. Be sure to let them know why you are leaving.

jmtaylor200 · 01-09-2008, 11:07 PM

Switch to Blockbuster. You can pay 21.99 a month for two films at a time unlimited with in-store exchanges (which basically allows you to have up to 4 films out at a time). Plus, there is no extra charge for Blu and they usually have a decent selection.

g.k. · 01-09-2008, 11:08 PM

Quote:

Originally Posted by jq71586

I have the MVP membership at Hollywood video where I pay 25 dollars a month and I get to keep out two movies at a time with no late charges and all that stuff. I've had it for almost a year and when I got a PS3 last spring I started to rent the occasional BD under the membership and it always scanned through fine.

So yesterday I rented "Sunshine" on BD. I was shocked because they don't put out the new releases on HD-DVD or BD until a Thursday or Friday. So I snatched it up and when I took it up to the counter the guy looked surprised and scanned it and then I left. I took his shocked look as nothing important.

So I returned it this morning to exchanged it with the DVD version because someone else in my family wanted to see it and doesn't have a BD player. The girl upfront said "Did you have this on your MVP account?" I said yes. She said I wasn't supposed to because they aren't allowing HD movies to be used on the MVP account anymore. I said "Since when?" She said, "Yesterday."

I asked her how much it was to rent a BD normally? Her reply was 8.50. An HD-DVD costs 5.50. So now I can't rent out a BD without drilling a hole into my wallet and to try out a movie to see if I want to buy it.

Discuss.

$8.50? Bwhahahaha. Join Netflix, pay a lot less and get HD movies for no extra charge. $16.99 for three movies at a time and even 17 hours worth of free downloads a month if you want them.

cakefoo · 01-09-2008, 11:09 PM

Netflix. 10 times more movies.

GORT · 01-09-2008, 11:11 PM

Netflix or BlockBuster online deliverd to your door so you save gas money to and they have a bigger selection than hollywood video from new to old

mgonzo2u · 01-09-2008, 11:13 PM

Hollywood Video in Tustin, CA rents BD's for $5.50. I know, I just rented (2) with a rent one get one free coupon.

jmtaylor200 · 01-09-2008, 11:17 PM

Quote:

Originally Posted by cakefoo

Netflix. 10 times more movies.

I used to use Netflix but it takes forever to get new releases in Blu. They are constantly listed as Long Wait (as they are on Blockbuster.com) but with the in-store trade, you can pretty much always get the new release on Blu you are looking for.

Sylin · 01-09-2008, 11:18 PM

Or, better still, ask them how they can arbitrarily change the terms of a subscription service without properly notifying you of said change?

THEN cancel your membership and tell them that $8.50 to rent ANYTHING is ridiculous unless it comes with services of an adult nature, popcorn, and a free box of Whoppers. Jeez...

jq71586 · 01-09-2008, 11:20 PM

Quote:

Originally Posted by jmtaylor200

I used to use Netflix but it takes forever to get new releases in Blu. They are constantly listed as Long Wait (as they are on Blockbuster.com) but with the in-store trade, you can pretty much always get the new release on Blu you are looking for.

Exactly. I used to have Netflix before I got into BD. Even on DVD new releases it would take a while sometimes. I would think about Blockbuster but I was reading that you only get 5 in-store returns per month. That would kill me because I could literally throw a rock from my house to the nearest Blockbuster.

But it is 3 out at a time which is pretty good. Thanks guys though for a head's up. The Hollywood thing I think was like a minimum 1 year commitment or something stupid. I'll have to look into that as well.

I only signed it because they said all movies in the store were to rent. It's not fair that they change it mid-way through.

jkwest · 01-09-2008, 11:25 PM

You should have asked to speak to the manager..

Laid down your ultimatum and maybe they would have realized the error of their ways...

blu-backer · 01-09-2008, 11:40 PM

Hollywood Video is still in business????

Srsly, though, Netflix or Blockbuster. None of that crap about extra for BD rentals.

Chuey · 01-09-2008, 11:57 PM

I thought Hollywood Video was out of business too? They are in Dallas anyway! I sign up with the Blockbuster total access (2 out) program and can't be happier. I am still paying for the lower price of $14.99 per month, I think the new price is higher now. I get at least 8 movies per month and sometime more if I have time. Check out Blockbuster!

reiella · 01-09-2008, 11:59 PM

Quote:

Originally Posted by Chuey

I thought Hollywood Video was out of business too? They are in Dallas anyway! I sign up with the Blockbuster total access (2 out) program and can't be happier. I am still paying for the lower price of $14.99 per month, I think the new price is higher now. I get at least 8 movies per month and sometime more if I have time. Check out Blockbuster!

They filed bankruptcy and closed alot of stores. They recently submited a plan to return to profitability.

Point of Clarity : Movie Gallery [the parent company] of Hollywood Video did this.

01-09-2008, 11:00 PM	#1
jq71586 Special Member Member since:Jan 2008 Location:Fall River, MA Blu-ray collection:55 Trading Score:29	My Hollywood Video slowing customer's transition to HD media. I have the MVP membership at Hollywood video where I pay 25 dollars a month and I get to keep out two movies at a time with no late charges and all that stuff. I've had it for almost a year and when I got a PS3 last spring I started to rent the occasional BD under the membership and it always scanned through fine. So yesterday I rented "Sunshine" on BD. I was shocked because they don't put out the new releases on HD-DVD or BD until a Thursday or Friday. So I snatched it up and when I took it up to the counter the guy looked surprised and scanned it and then I left. I took his shocked look as nothing important. So I returned it this morning to exchanged it with the DVD version because someone else in my family wanted to see it and doesn't have a BD player. The girl upfront said "Did you have this on your MVP account?" I said yes. She said I wasn't supposed to because they aren't allowing HD movies to be used on the MVP account anymore. I said "Since when?" She said, "Yesterday." I asked her how much it was to rent a BD normally? Her reply was 8.50. An HD-DVD costs 5.50. So now I can't rent out a BD without drilling a hole into my wallet and to try out a movie to see if I want to buy it. Discuss.

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01-09-2008, 11:03 PM	#2
dgator783 Blu-ray Samurai Member since:Feb 2007 Location:Lakeland,FL 4K collection:377 Blu-ray collection:1521 Blu-ray reviews:11 Trading Score:14	easy...just buy it

01-09-2008, 11:04 PM	#4
reiella Blu-ray Guru Member since:Dec 2006 Home Theater Gallery:1 Blu-ray collection:237 DVD collection:1	I guess they have to try to return to profitability somehow, but ouch.

01-09-2008, 11:05 PM	#5
zMadMonk Active Member Member since:Dec 2007 Location:Colorado	Cancel your membership, and sign up elsewhere. Or join Netflix or Blockbuster. Be sure to let them know why you are leaving.

01-09-2008, 11:07 PM	#6
jmtaylor200 Active Member Member since:Oct 2007 Location:Plainville, CT 4K collection:22 Blu-ray collection:1053 DVD collection:390	Switch to Blockbuster. You can pay 21.99 a month for two films at a time unlimited with in-store exchanges (which basically allows you to have up to 4 films out at a time). Plus, there is no extra charge for Blu and they usually have a decent selection.

01-09-2008, 11:09 PM	#8
cakefoo Active Member Member since:Dec 2007	Netflix. 10 times more movies.

01-09-2008, 11:11 PM	#9
GORT Blu-ray Samurai Member since:Nov 2007 Location:Reducing Your Planet To A Burned Out Cinder Blu-ray collection:295	Netflix or BlockBuster online deliverd to your door so you save gas money to and they have a bigger selection than hollywood video from new to old

01-09-2008, 11:13 PM	#10
mgonzo2u Expert Member Member since:Jul 2007 Location:O.C. KOOK FOR LIFE Blu-ray collection:112	Hollywood Video in Tustin, CA rents BD's for $5.50. I know, I just rented (2) with a rent one get one free coupon.

01-09-2008, 11:18 PM	#12
Sylin Blu-ray Samurai Member since:Jun 2007 Location:Nashville Blu-ray collection:1 Trading Score:159	Or, better still, ask them how they can arbitrarily change the terms of a subscription service without properly notifying you of said change? THEN cancel your membership and tell them that $8.50 to rent ANYTHING is ridiculous unless it comes with services of an adult nature, popcorn, and a free box of Whoppers. Jeez...

01-09-2008, 11:25 PM	#14
jkwest Off-Topic King Member since:Jul 2007 Location:Northern California PSN Id: jkwest5 Blu-ray reviews:1 Trading Score:20	You should have asked to speak to the manager.. Laid down your ultimatum and maybe they would have realized the error of their ways...

01-09-2008, 11:40 PM	#15
blu-backer Senior Member Member since:Jan 2008 Blu-ray collection:118	Hollywood Video is still in business???? Srsly, though, Netflix or Blockbuster. None of that crap about extra for BD rentals.

01-09-2008, 11:57 PM	#16
Chuey Active Member Member since:Mar 2007 Location:Dallas, TX 4K collection:428 Blu-ray collection:1363 Blu-ray reviews: 2	I thought Hollywood Video was out of business too? They are in Dallas anyway! I sign up with the Blockbuster total access (2 out) program and can't be happier. I am still paying for the lower price of $14.99 per month, I think the new price is higher now. I get at least 8 movies per month and sometime more if I have time. Check out Blockbuster!

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