Exchanging faulty discs - Canada

[DarthCriswell]

Hey. Longtime lurker, first in a long time poster. I have a defective Spider-Man 4k in the Raimi Trilogy box set. Specifically the 2002 film. It freezes at around 1:53. Discs came stacked (which always ticks me off.)

Anyway, I can't find info about returns or replacement through Sony Home Ent website. Am I gonna have to ship the whole set back to amazon. Or do you fine folks have some contact info for Sony? (I'm in Canada if that makes a difference.)

If there's a thread with this info already I would appreciate the link.

Thanks in advance.

[RCRochester]

Originally Posted by DarthCriswell

Hey. Longtime lurker, first in a long time poster. I have a defective Spider-Man 4k in the Raimi Trilogy box set. Specifically the 2002 film. It freezes at around 1:53. Discs came stacked (which always ticks me off.)

Anyway, I can't find info about returns or replacement through Sony Home Ent website. Am I gonna have to ship the whole set back to amazon. Or do you fine folks have some contact info for Sony? (I'm in Canada if that makes a difference.)

If there's a thread with this info already I would appreciate the link.

Thanks in advance.

Just report to Amazon that you got a defective copy and they’ll send a replacement set. They usually give you a month or two to send the defective copy back and they will include a shipping label. That’ll give you enough time to make sure the rest of the discs are fine and you can keep whatever cases and cover art are in the best condition.

The studios themselves don’t do replacements for individual defective copies, that’s only if there’s a problem with a entire release.

[DarthCriswell]

Thanks for the tip. Will contact amazon and get it rolling.